Network Printing Problems with Vista Business client

I haver persistent problems printing from a newly connected Vista Business
client to my SBS 2003 network. The following sequence of information and
messages display:

1. After log-on I verify that network printers are installed under the
Control Panel > Printers window. I had downloaded new Vista print drivers
for all printers, installed them on the server and on the client, when
performing the Add Printer function on the client.

2. When attempting to print, I get the following dialog box message:
"Printer is not available, there is no printer installed. Then another
dialog biox appears stating: "Spooler SubSystem App stopped working and was
closed. A problem caused the application to stop working correctly. Windows
will notify you if a status is available." I have not yet received a status
from Windows.

3. I open up the Control Panel > Printers window and no printers appear.

I have also downloaded and installed all of the SBS 2003 Vista patches
required for my client, as described under KB 926505.

Any help would be greatly appreciated.

"Bill Jetter" <BillJetter@discussions.microsoft.com> wrote in message
news:338D129E-AFED-4B20-918B-DE7D99F61BE7@microsoft.com...
>I haver persistent problems printing from a newly connected Vista Business
> client to my SBS 2003 network. The following sequence of information and
> messages display:
>
> 1. After log-on I verify that network printers are installed under the
> Control Panel > Printers window. I had downloaded new Vista print drivers
> for all printers, installed them on the server and on the client, when
> performing the Add Printer function on the client.
>
> 2. When attempting to print, I get the following dialog box message:
> "Printer is not available, there is no printer installed. Then another
> dialog biox appears stating: "Spooler SubSystem App stopped working and
> was
> closed. A problem caused the application to stop working correctly.
> Windows
> will notify you if a status is available." I have not yet received a
> status
> from Windows.
>
> 3. I open up the Control Panel > Printers window and no printers appear.
>
> I have also downloaded and installed all of the SBS 2003 Vista patches
> required for my client, as described under KB 926505.
>
> Any help would be greatly appreciated.
>
I received this very same error when I had installed an HP LaserJet1020 onto
my SBS server 2003, shared it and then tried to double click the printer via
the network share. I got the same range of errors. I removed the printer
from Vista, turned off the user account control in Vista, did the
installation again, and it worked!
One interesting thing I did discover is that when I set a single PC up this
way, and set the IP address to fixed rather than obtain using DHCP, the
printer did not print again on that computer until I had enabled it to get
it's IP again using DHCP!!!

Gordon

Thanks Gordon. I isolated the problem to my HP LaserJet 2300 dtn printer.
The other Ricoh Aficio CL7000 printer is working fine. This may be a problem
with the HP Vista print drivers. I have contacted HP and will see where this
leads.

Bill

"Gordon Keenan" wrote:

>
> "Bill Jetter" <BillJetter@discussions.microsoft.com> wrote in message
> news:338D129E-AFED-4B20-918B-DE7D99F61BE7@microsoft.com...
> >I haver persistent problems printing from a newly connected Vista Business
> > client to my SBS 2003 network. The following sequence of information and
> > messages display:
> >
> > 1. After log-on I verify that network printers are installed under the
> > Control Panel > Printers window. I had downloaded new Vista print drivers
> > for all printers, installed them on the server and on the client, when
> > performing the Add Printer function on the client.
> >
> > 2. When attempting to print, I get the following dialog box message:
> > "Printer is not available, there is no printer installed. Then another
> > dialog biox appears stating: "Spooler SubSystem App stopped working and
> > was
> > closed. A problem caused the application to stop working correctly.
> > Windows
> > will notify you if a status is available." I have not yet received a
> > status
> > from Windows.
> >
> > 3. I open up the Control Panel > Printers window and no printers appear.
> >
> > I have also downloaded and installed all of the SBS 2003 Vista patches
> > required for my client, as described under KB 926505.
> >
> > Any help would be greatly appreciated.
> >
> I received this very same error when I had installed an HP LaserJet1020 onto
> my SBS server 2003, shared it and then tried to double click the printer via
> the network share. I got the same range of errors. I removed the printer
> from Vista, turned off the user account control in Vista, did the
> installation again, and it worked!
> One interesting thing I did discover is that when I set a single PC up this
> way, and set the IP address to fixed rather than obtain using DHCP, the
> printer did not print again on that computer until I had enabled it to get
> it's IP again using DHCP!!!
>
> Gordon
>
>

This is the response I got from HP: "Bill, the full printing software of HP
Laser Jet printers is not available for the Windows Vista Operating system,
we are working with Microsoft and the full printing software will be
available at the earliest, however, most of the HP printer drivers are built
in with the Vista Operating system itself."

So, use the HP Vista print driver at your own risk.

Bill

"Bill Jetter" wrote:

> Thanks Gordon. I isolated the problem to my HP LaserJet 2300 dtn printer.
> The other Ricoh Aficio CL7000 printer is working fine. This may be a problem
> with the HP Vista print drivers. I have contacted HP and will see where this
> leads.
>
> Bill
>
> "Gordon Keenan" wrote:
>
> >
> > "Bill Jetter" <BillJetter@discussions.microsoft.com> wrote in message
> > news:338D129E-AFED-4B20-918B-DE7D99F61BE7@microsoft.com...
> > >I haver persistent problems printing from a newly connected Vista Business
> > > client to my SBS 2003 network. The following sequence of information and
> > > messages display:
> > >
> > > 1. After log-on I verify that network printers are installed under the
> > > Control Panel > Printers window. I had downloaded new Vista print drivers
> > > for all printers, installed them on the server and on the client, when
> > > performing the Add Printer function on the client.
> > >
> > > 2. When attempting to print, I get the following dialog box message:
> > > "Printer is not available, there is no printer installed. Then another
> > > dialog biox appears stating: "Spooler SubSystem App stopped working and
> > > was
> > > closed. A problem caused the application to stop working correctly.
> > > Windows
> > > will notify you if a status is available." I have not yet received a
> > > status
> > > from Windows.
> > >
> > > 3. I open up the Control Panel > Printers window and no printers appear.
> > >
> > > I have also downloaded and installed all of the SBS 2003 Vista patches
> > > required for my client, as described under KB 926505.
> > >
> > > Any help would be greatly appreciated.
> > >
> > I received this very same error when I had installed an HP LaserJet1020 onto
> > my SBS server 2003, shared it and then tried to double click the printer via
> > the network share. I got the same range of errors. I removed the printer
> > from Vista, turned off the user account control in Vista, did the
> > installation again, and it worked!
> > One interesting thing I did discover is that when I set a single PC up this
> > way, and set the IP address to fixed rather than obtain using DHCP, the
> > printer did not print again on that computer until I had enabled it to get
> > it's IP again using DHCP!!!
> >
> > Gordon
> >
> >

"Bill Jetter" <BillJetter@discussions.microsoft.com> wrote in message
news:DB4E959A-85BA-4C99-8C1E-FA8CA3372B8A@microsoft.com...
> This is the response I got from HP: "Bill, the full printing software of
> HP
> Laser Jet printers is not available for the Windows Vista Operating
> system,
> we are working with Microsoft and the full printing software will be
> available at the earliest, however, most of the HP printer drivers are
> built
> in with the Vista Operating system itself."
>
> So, use the HP Vista print driver at your own risk.
>
> Bill
>
> "Bill Jetter" wrote:

Thanks for that update Bill, though for a company like HP I find it
incredible that they have not had something being worked on behind the
scenes KNOWING VISTA was coming out. In saying that, when you take the time
to read the vista forums at the moment, I think the world has taken a back
seat on it :)

HP manufactures and sells devices. With that in mind, I'm not sure how
interested they are in legacy support - I've seen a number of
less_than_a_year_old HP printers (home or soho type) that aren't supported
fully, or at all, in Vista - and probably never will be. Their business
grade stuff seems OK though.

--
Les Connor [SBS MVP]


"Gordon Keenan" <gordon@tasystems.org(removeme)> wrote in message
news:8325CE91-EE75-479D-9235-58DD20278955@microsoft.com...
>
> "Bill Jetter" <BillJetter@discussions.microsoft.com> wrote in message
> news:DB4E959A-85BA-4C99-8C1E-FA8CA3372B8A@microsoft.com...
>> This is the response I got from HP: "Bill, the full printing software of
>> HP
>> Laser Jet printers is not available for the Windows Vista Operating
>> system,
>> we are working with Microsoft and the full printing software will be
>> available at the earliest, however, most of the HP printer drivers are
>> built
>> in with the Vista Operating system itself."
>>
>> So, use the HP Vista print driver at your own risk.
>>
>> Bill
>>
>> "Bill Jetter" wrote:
>
> Thanks for that update Bill, though for a company like HP I find it
> incredible that they have not had something being worked on behind the
> scenes KNOWING VISTA was coming out. In saying that, when you take the
> time to read the vista forums at the moment, I think the world has taken a
> back seat on it :)
>
>

I have had the same "Spooler SubSystem App stopped working and was closed"
message on a fresh Dell/Vista Business install. I cannot keep the Print
Spooler service started and sometimes cannot get it to print at all. We have
several different manufactures and models of printers on the network and
selecting one over the other doesn't seem to make a difference.

Before I go down the road of trying to update printer drivers, has anyone
found that doing so resulted in XP machines having a problem printing to the
updated printers?



"Les Connor [SBS MVP]" wrote:

> HP manufactures and sells devices. With that in mind, I'm not sure how
> interested they are in legacy support - I've seen a number of
> less_than_a_year_old HP printers (home or soho type) that aren't supported
> fully, or at all, in Vista - and probably never will be. Their business
> grade stuff seems OK though.
>
> --
> Les Connor [SBS MVP]
>
>
> "Gordon Keenan" <gordon@tasystems.org(removeme)> wrote in message
> news:8325CE91-EE75-479D-9235-58DD20278955@microsoft.com...
> >
> > "Bill Jetter" <BillJetter@discussions.microsoft.com> wrote in message
> > news:DB4E959A-85BA-4C99-8C1E-FA8CA3372B8A@microsoft.com...
> >> This is the response I got from HP: "Bill, the full printing software of
> >> HP
> >> Laser Jet printers is not available for the Windows Vista Operating
> >> system,
> >> we are working with Microsoft and the full printing software will be
> >> available at the earliest, however, most of the HP printer drivers are
> >> built
> >> in with the Vista Operating system itself."
> >>
> >> So, use the HP Vista print driver at your own risk.
> >>
> >> Bill
> >>
> >> "Bill Jetter" wrote:
> >
> > Thanks for that update Bill, though for a company like HP I find it
> > incredible that they have not had something being worked on behind the
> > scenes KNOWING VISTA was coming out. In saying that, when you take the
> > time to read the vista forums at the moment, I think the world has taken a
> > back seat on it :)
> >
> >
>