Mail sitting in "message pending submission" queue for 6-8 minutes

I have a SBS 2003 setup running Exchange 2003. All has been weel up until 2
days ago. I installed ISA server from the Premium Tools then realised that
it would be more prudent to install this in a VM / Test environment. Anyway,
I uninstalled ISA.

My problem now is that when email is processed, regardless of whether it is
internal / external, it sits in the "message pending submission" queue for
about 6-8 minutes and then delivers as normal.

I turned on message tracking and I can see that the pause is between:-

03/01/07 10.00 SMTP; Message submitted to advanced queuing
03/01/07 10.06 SMTP; Started message submission to advanced queuing

There is no longer an AV application on the server as this is handled by a
barracuda spam filter.

Can anyone offer me any ideas as how to resolve? This is probably my last
stop being doing a migration to another SBS Server which will be the waste of
a good weekend.

Thanks in advance

Hi,

Thanks for posting in our newsgroup.

From your description, I know that when email is sent, regardless of it is
from internal or external, it stays in the "message pending submission"
queue for about 6-8 minutes and then delivers as normal. If I am off-base,
please don't hesitate to let me know.

Please take the following steps to see if the problem can be resolved:

Step 1: Please make a Force Connection, will the issue still occur?

1. Open Exchange Server Manager.
2. Expand to Domain(Exchange)->Servers->Servername->Queues.
3. Right click Message pending submission and then select Force connection.

Step 2: Please restart Microsoft Exchange System Attendant, will the same
issue reoccur?

1. Run Services.msc under command prompt.
2. Select Microsoft Exchange System Attendant and then click Restart on the
left.

Step 3: Make a clean boot. The problem can be caused by some third party
software.

1. Click Start->Run...->type msconfig and press Enter.
2. Click Services tab and select Hide All Microsoft Services and Disable
All third party Services.
3. Click Startup tab and Disable All startup items.
4. Click OK and choose Restart.
5. After reboot, check whether the problem still occurs.
6. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

Step 4: Since the problem began to occur after you install and then
uninstall ISA 2 two day ago, the problem may be caused by network and
Exchange configuration. Please rerun the CEICW wizard.

1. Run the CEICW and configure the network settings.
2. Go through firewall option.
3. In the Internet E-mail tab, please click to "Enable Internet E-mail".
4. In the Email Delivery method page, please choose the correct email
delivery method. If you need to forward internet email to your ISP
Smarthost, please input the Smarthost address correctly. If you use DNS to
route emails, please choose this option.

Note: If you choose to forward emails to the ISP's email server (smart
host), you need to type the FQDN of the ISP's email server. If your ISP
provides you the IP address of their email server, for example,
12.34.56.78, you should type the IP address as "[12.34.56.78]" (without the
quotation marks) on the connector's properties page.

5. In the E-mail Retrieval Method page, check the "Use the Microsoft
Connector for POP3 Mailboxes" check box, click Next.
6. In the E-mail Domain Name page, enter your registered e-mail Internet
domain name, (i.e. domain.com).

Note: Considering the current condition, please input the ISP POP3 email
domain name (i.e. ISPPOP3Domain.com).

7. In the POP3 Mailbox Accounts page, click Add and add the appropriate
POP3 mailbox accounts, then click Next.
Note: Please delete the POP3 email account in the Outlook client.
8. Input the correct information in the rest page and finish the wizard.

More information:
825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

Digitally signed messages remain in the Messages pending submission queue
and are not delivered in Exchange Server 2003 SP1
http://support.microsoft.com/kb/843545/en-us

823489.KB.EN-US How to Use Queue Viewer to Troubleshoot Mail Flow Issues
http://support.microsoft.com/default...B;EN-US;823489

For more information, please refer to:

823489.KB.EN-US How to Use Queue Viewer to Troubleshoot Mail Flow Issues
http://support.microsoft.com/default...B;EN-US;823489

If the problem still exists, please help me collect the following for
further research:

MPS Report

1.Visit
http://download.microsoft.com/downlo...5-a579-30b0bd9
15706/MPSRPT_Exchange.EXE to download the file.

2. Run the MPSRPT_Exchange.EXE on the server box.

3. Wait for 10~15 minutes.

4. Open Windows explorer, navigate to %SYSTEMROOT%\MPSReports\Exchange\cab\

5. Send the .cab file directly to me.

SMTP service logging

1. Open Exchange System Manager. Navigate to
Servers\ServerName\Protocols\SMTP\Default SMTP virtual server. Right-click
it and choose 'Properties'.

2. In General tab, check 'Enable logging' option. Click 'Properties'
button, enable *ALL* logging options in 'Advanced' tab.

3. Click 'OK' to close the dialog box. Restart the SMTP virtual server.

4. Reproduce the problem (send alert e-mail). Wait for 10~20 minutes.

5. Go back to the server. Open Windows Explorer and navigate to
%systemroot%\system32\logfiles\smtpsvc1\ Gather the log file.

Please send the information to v-robeli@microsoft.com with subject :
38128760-Mail sitting in "message pending submission" queue for 6-8
minutes.

If you have any questions or concerns related to this issue, please let me
know.


Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<Thread-Topic: Mail sitting in "message pending submission" queue for 6-8
minutes
<thread-index: AcdcQDRnJAwUnOcoSLWPE2T0zxP7SQ==
<X-WBNR-Posting-Host: 12.18.63.133
<From: =?Utf-8?B?WmUgSm9rYQ==?= <Ze Joka@discussions.microsoft.com>
<Subject: Mail sitting in "message pending submission" queue for 6-8 minutes
<Date: Thu, 1 Mar 2007 12:28:43 -0800
<Lines: 23
<Message-ID: <85C468B4-BAC7-4433-8760-A79ACA73BE5B@microsoft.com>
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<NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<I have a SBS 2003 setup running Exchange 2003. All has been weel up until
2
<days ago. I installed ISA server from the Premium Tools then realised
that
<it would be more prudent to install this in a VM / Test environment.
Anyway,
<I uninstalled ISA.
<
<My problem now is that when email is processed, regardless of whether it
is
<internal / external, it sits in the "message pending submission" queue for
<about 6-8 minutes and then delivers as normal.
<
<I turned on message tracking and I can see that the pause is between:-
<
<03/01/07 10.00 SMTP; Message submitted to advanced queuing
<03/01/07 10.06 SMTP; Started message submission to advanced queuing
<
<There is no longer an AV application on the server as this is handled by a
<barracuda spam filter.
<
<Can anyone offer me any ideas as how to resolve? This is probably my last
<stop being doing a migration to another SBS Server which will be the waste
of
<a good weekend.
<
<Thanks in advance
<
<

Hi,

Thanks for updating.

I am sorry for the delay.

After researching the logs and MPS Report, I found DNS Event ID 4004. This
may be the cause the issue. According to my experience, this kind of issue
often occurs if there is some inaccurate information in the system DNS
database or it is unable to get some required information from the database.

To resolve the problem, please try to remove the _msdcs zone and subfolder
and then re-register this information. Then check if this issue persists.

Note: Please backup your server prior to the following steps as we need to
remove some information from DNS.

1. Open DNS management console.
2. Expand "Forward Lookup Zones".
3. Check if the _msdcs.domain.local zone exists. If so, delete it.
4. Check if the _msdcs subfolder exists under the domain.local zone. If
so, delete it.
5. Open Services console from Administrative Tools.
6. Stop Net Logon service and then restart this service. (This will
recreate the zones and subfolders required for AD)
7. Run the following command under Command Prompt.

Then please monitor the Exchange server to see if the problem can be
resolved.

If you need further assistance, please don't hesitate to let me know.


Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<X-Tomcat-ID: 109009021
<References: <85C468B4-BAC7-4433-8760-A79ACA73BE5B@microsoft.com>
<MIME-Version: 1.0
<Content-Type: text/plain
<Content-Transfer-Encoding: 7bit
<From: v-robeli@online.microsoft.com (Robert Li [MSFT])
<Organization: Microsoft
<Date: Fri, 02 Mar 2007 05:58:31 GMT
<Subject: RE: Mail sitting in "message pending submission" queue for 6-8
minutes
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<Message-ID: <QS1FR$IXHHA.1860@TK2MSFTNGHUB02.phx.gbl>
<Newsgroups: microsoft.public.windows.server.sbs
<Lines: 211
<Path: TK2MSFTNGHUB02.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:20489
<NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
<
<Hi,
<
<Thanks for posting in our newsgroup.
<
<From your description, I know that when email is sent, regardless of it is
<from internal or external, it stays in the "message pending submission"
<queue for about 6-8 minutes and then delivers as normal. If I am off-base,
<please don't hesitate to let me know.
<
<Please take the following steps to see if the problem can be resolved:
<
<Step 1: Please make a Force Connection, will the issue still occur?
<
<1. Open Exchange Server Manager.
<2. Expand to Domain(Exchange)->Servers->Servername->Queues.
<3. Right click Message pending submission and then select Force connection.
<
<Step 2: Please restart Microsoft Exchange System Attendant, will the same
<issue reoccur?
<
<1. Run Services.msc under command prompt.
<2. Select Microsoft Exchange System Attendant and then click Restart on
the
<left.
<
<Step 3: Make a clean boot. The problem can be caused by some third party
<software.
<
<1. Click Start->Run...->type msconfig and press Enter.
<2. Click Services tab and select Hide All Microsoft Services and Disable
<All third party Services.
<3. Click Startup tab and Disable All startup items.
<4. Click OK and choose Restart.
<5. After reboot, check whether the problem still occurs.
<6. If there are no more problems, please use the above steps to enable
<services and startup items one by one in order to figure out the root
cause
<of this issue.
<
<Step 4: Since the problem began to occur after you install and then
<uninstall ISA 2 two day ago, the problem may be caused by network and
<Exchange configuration. Please rerun the CEICW wizard.
<
<1. Run the CEICW and configure the network settings.
<2. Go through firewall option.
<3. In the Internet E-mail tab, please click to "Enable Internet E-mail".
<4. In the Email Delivery method page, please choose the correct email
<delivery method. If you need to forward internet email to your ISP
<Smarthost, please input the Smarthost address correctly. If you use DNS to
<route emails, please choose this option.
<
<Note: If you choose to forward emails to the ISP's email server (smart
<host), you need to type the FQDN of the ISP's email server. If your ISP
<provides you the IP address of their email server, for example,
<12.34.56.78, you should type the IP address as "[12.34.56.78]" (without
the
<quotation marks) on the connector's properties page.
<
<5. In the E-mail Retrieval Method page, check the "Use the Microsoft
<Connector for POP3 Mailboxes" check box, click Next.
<6. In the E-mail Domain Name page, enter your registered e-mail Internet
<domain name, (i.e. domain.com).
<
<Note: Considering the current condition, please input the ISP POP3 email
<domain name (i.e. ISPPOP3Domain.com).
<
<7. In the POP3 Mailbox Accounts page, click Add and add the appropriate
<POP3 mailbox accounts, then click Next.
<Note: Please delete the POP3 email account in the Outlook client.
<8. Input the correct information in the rest page and finish the wizard.
<
<More information:
<825763 How to configure Internet access in Windows Small Business Server
<2003
<http://support.microsoft.com/?id=825763
<
<Digitally signed messages remain in the Messages pending submission queue
<and are not delivered in Exchange Server 2003 SP1
<http://support.microsoft.com/kb/843545/en-us
<
<823489.KB.EN-US How to Use Queue Viewer to Troubleshoot Mail Flow Issues
<http://support.microsoft.com/default...B;EN-US;823489
<
<For more information, please refer to:
<
<823489.KB.EN-US How to Use Queue Viewer to Troubleshoot Mail Flow Issues
<http://support.microsoft.com/default...B;EN-US;823489
<
< If the problem still exists, please help me collect the following for
<further research:
<
<MPS Report
<
<1.Visit
<http://download.microsoft.com/downlo...e5-a579-30b0bd
9
<15706/MPSRPT_Exchange.EXE to download the file.
<
<2. Run the MPSRPT_Exchange.EXE on the server box.
<
<3. Wait for 10~15 minutes.
<
<4. Open Windows explorer, navigate to %SYSTEMROOT%\MPSReports\Exchange\cab\
<
<5. Send the .cab file directly to me.
<
<SMTP service logging
<
<1. Open Exchange System Manager. Navigate to
<Servers\ServerName\Protocols\SMTP\Default SMTP virtual server. Right-click
<it and choose 'Properties'.
<
<2. In General tab, check 'Enable logging' option. Click 'Properties'
<button, enable *ALL* logging options in 'Advanced' tab.
<
<3. Click 'OK' to close the dialog box. Restart the SMTP virtual server.
<
<4. Reproduce the problem (send alert e-mail). Wait for 10~20 minutes.
<
<5. Go back to the server. Open Windows Explorer and navigate to
<%systemroot%\system32\logfiles\smtpsvc1\ Gather the log file.
<
<Please send the information to v-robeli@microsoft.com with subject :
<38128760-Mail sitting in "message pending submission" queue for 6-8
<minutes.
<
<If you have any questions or concerns related to this issue, please let me
<know.
<
<
<Best regards,
<
<Robert Li(MSFT)
<
<Microsoft CSS Online Newsgroup Support
<
<Get Secure! - www.microsoft.com/security
<
<=====================================================
<
<This newsgroup only focuses on SBS technical issues. If you have issues
<regarding other Microsoft products, you'd better post in the corresponding
<newsgroups so that they can be resolved in an efficient and timely manner.
<You can locate the newsgroup here:
<http://www.microsoft.com/communities...s/default.aspx
<
<When opening a new thread via the web interface, we recommend you check
the
<"Notify me of replies" box to receive e-mail notifications when there are
<any updates in your thread. When responding to posts via your newsreader,
<please "Reply to Group" so that others may learn and benefit from your
<issue.
<
<Microsoft engineers can only focus on one issue per thread. Although we
<provide other information for your reference, we recommend you post
<different incidents in different threads to keep the thread clean. In
doing
<so, it will ensure your issues are resolved in a timely manner.
<
<For urgent issues, you may want to contact Microsoft CSS directly. Please
<check http://support.microsoft.com for regional support phone numbers.
<
<Any input or comments in this thread are highly appreciated.
<
<=====================================================
<
<This posting is provided "AS IS" with no warranties, and confers no rights.
<
<--------------------
<<Thread-Topic: Mail sitting in "message pending submission" queue for 6-8
<minutes
<<thread-index: AcdcQDRnJAwUnOcoSLWPE2T0zxP7SQ==
<<X-WBNR-Posting-Host: 12.18.63.133
<<From: =?Utf-8?B?WmUgSm9rYQ==?= <Ze Joka@discussions.microsoft.com>
<<Subject: Mail sitting in "message pending submission" queue for 6-8
minutes
<<Date: Thu, 1 Mar 2007 12:28:43 -0800
<<Lines: 23
<<Message-ID: <85C468B4-BAC7-4433-8760-A79ACA73BE5B@microsoft.com>
<<MIME-Version: 1.0
<<Content-Type: text/plain;
<< charset="Utf-8"
<<Content-Transfer-Encoding: 7bit
<<X-Newsreader: Microsoft CDO for Windows 2000
<<Content-Class: urn:content-classes:message
<<Importance: normal
<<Priority: normal
<<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
<<Newsgroups: microsoft.public.windows.server.sbs
<<Path: TK2MSFTNGHUB02.phx.gbl
<<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:20395
<<NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<<X-Tomcat-NG: microsoft.public.windows.server.sbs
<<
<<I have a SBS 2003 setup running Exchange 2003. All has been weel up
until
<2
<<days ago. I installed ISA server from the Premium Tools then realised
<that
<<it would be more prudent to install this in a VM / Test environment.
<Anyway,
<<I uninstalled ISA.
<<
<<My problem now is that when email is processed, regardless of whether it
<is
<<internal / external, it sits in the "message pending submission" queue
for
<<about 6-8 minutes and then delivers as normal.
<<
<<I turned on message tracking and I can see that the pause is between:-
<<
<<03/01/07 10.00 SMTP; Message submitted to advanced queuing
<<03/01/07 10.06 SMTP; Started message submission to advanced queuing
<<
<<There is no longer an AV application on the server as this is handled by
a
<<barracuda spam filter.
<<
<<Can anyone offer me any ideas as how to resolve? This is probably my
last
<<stop being doing a migration to another SBS Server which will be the
waste
<of
<<a good weekend.
<<
<<Thanks in advance
<<
<<
<
<