Fax service, error 32092 and 0x4000802 on SOME incoming faxes

Hi all, I've set this SBS 2003 a few months ago, and went with the
integrated Fax server instead of the old and unreliable Winfax. In
general, I find it to be great.

I have a problem with some incoming faxes tho, as some will not get
thru. When I check the server's Event Viewer, I see error 32092. I also
checked the log in the fax\log\InboxLOG.txt, and saw this error message
:"The fax machine did not respond in time, and the call was terminated
0x40000802". The server HW is a Dell PowerEdge 1420SC, and the
modem is a Conexant D850 56K V.9x DFVc Modem. The driver is up to date,
and I've already tried the KB839501 from Microsoft. I tried
re-installing the driver, and Conexant doesn't provide a generic driver
for Win2k3. I'll be waiting for your help. Anything will be
appreciated.

Thanks

Here is the error from the Event Viewer

Event Type: Error
Event Source: Microsoft Fax
Event Category: Inbound
Event ID: 32092
Date: 15/02/2006
Time: 3:56:01 PM
User: N/A
Computer: SERVER
Description:
The Fax service failed to receive a fax. From: . CallerId: . To:
Company. Pages: 0. Device Name: Conexant D850 56K V.9x DFVc Modem.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Here's the error from the fax\log\InboxLOG.txt


"Reception error" "The remote fax machine did not respond in time, and
the call was terminated" "0x40000802" 2/15/2006 15:56:48 2/15/2006
15:57:54 "Conexant D850 56K V.9x DFVc Modem" "C:\Documents and
Settings\All Users\Application Data\Microsoft\Windows
NT\MSFax\Queue\1C63269F47BB2.tif" 0 "Company" " " "" " " 0

Dear Customer,

Thank you for posting to the SBS Newsgroup.

I understand that you encounter Error ID 0x40000802 on your SBS Server. If
I have misunderstood your issue, please let me know.

I am sorry but I cannot find your Fax Modem Conexant D850 56K V.9x DFVc in
our Windows Server Catalog. Please see:

Windows Server Catalog Conexant Search Result
http://www.microsoft.com/windows/cat...ubID=22&xslt=g
lobalsearch&qu=Conexant&scope=1

I suggest that you contact the fax modem manufacturer to confirm it
compatible with Windows Server 2003.

Actually, based on my research in our database, I found several appearances
of the same issue (Event ID 32092 with error 0x40000802) were all caused by
incompatible modems and a replacement of the modem solved the issue.

I am sorry for any inconvenience and thank you for your cooperation!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
>From: "mctwist" <mctwixt@gmail.com>
>Newsgroups: microsoft.public.windows.server.sbs
>Subject: Fax service, error 32092 and 0x4000802 on SOME incoming faxes
>Date: 15 Feb 2006 12:21:04 -0800
>Organization: http://groups.google.com
>Lines: 43
>Message-ID: <1140034864.828014.311450@f14g2000cwb.googlegroups.com>
>NNTP-Posting-Host: 156.34.234.52
>Mime-Version: 1.0
>Content-Type: text/plain; charset="iso-8859-1"
>X-Trace: posting.google.com 1140034870 22281 127.0.0.1 (15 Feb 2006
20:21:10 GMT)
>X-Complaints-To: groups-abuse@google.com
>NNTP-Posting-Date: Wed, 15 Feb 2006 20:21:10 +0000 (UTC)
>User-Agent: G2/0.2
>X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT
5.0),gzip(gfe),gzip(gfe)
>Complaints-To: groups-abuse@google.com
>Injection-Info: f14g2000cwb.googlegroups.com; posting-host=156.34.234.52;
> posting-account=fxMLJQwAAAAhPTifLRZudwIHmdaSaH9l
>Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
ne.de!news.glorb.com!postnews.google.com!f14g2000cwb.googlegroups.com!not-fo
r-mail
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:244763
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Hi all, I've set this SBS 2003 a few months ago, and went with the
>integrated Fax server instead of the old and unreliable Winfax. In
>general, I find it to be great.
>
>I have a problem with some incoming faxes tho, as some will not get
>thru. When I check the server's Event Viewer, I see error 32092. I also
>checked the log in the fax\log\InboxLOG.txt, and saw this error message
>:"The fax machine did not respond in time, and the call was terminated
> 0x40000802". The server HW is a Dell PowerEdge 1420SC, and the
>modem is a Conexant D850 56K V.9x DFVc Modem. The driver is up to date,
>and I've already tried the KB839501 from Microsoft. I tried
>re-installing the driver, and Conexant doesn't provide a generic driver
>for Win2k3. I'll be waiting for your help. Anything will be
>appreciated.
>
>Thanks
>
>Here is the error from the Event Viewer
>
>Event Type: Error
>Event Source: Microsoft Fax
>Event Category: Inbound
>Event ID: 32092
>Date: 15/02/2006
>Time: 3:56:01 PM
>User: N/A
>Computer: SERVER
>Description:
>The Fax service failed to receive a fax. From: . CallerId: . To:
>Company. Pages: 0. Device Name: Conexant D850 56K V.9x DFVc Modem.
>
>For more information, see Help and Support Center at
>http://go.microsoft.com/fwlink/events.asp.
>
>Here's the error from the fax\log\InboxLOG.txt
>
>
>"Reception error" "The remote fax machine did not respond in time, and
>the call was terminated" "0x40000802" 2/15/2006 15:56:48 2/15/2006
>15:57:54 "Conexant D850 56K V.9x DFVc Modem" "C:\Documents and
>Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C63269F47BB2.tif" 0 "Company" " " "" " " 0
>
>

Thanks, I will suggest the modem replacement. This came from the
factory (Dell) that way, and thought that it would have been compatible.

Dear Customer,

Thank you for posting back!

I am sorry for the delayed response due to the weekend. Please understand
that the newsgroups are staffed weekdays by Microsoft Support professionals
to answer your systems and applications questions. Your understanding is
greatly appreciated!

Yes, please take your time to try another fax modem and test the issue
again. If you have any further updates, please feel free to let me know. I
am looking forward to hearing from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
>From: "mctwist" <mctwixt@gmail.com>
>Newsgroups: microsoft.public.windows.server.sbs
>Subject: Re: Fax service, error 32092 and 0x4000802 on SOME incoming faxes
>Date: 17 Feb 2006 04:44:02 -0800
>Organization: http://groups.google.com
>Lines: 3
>Message-ID: <1140180242.566129.41280@g43g2000cwa.googlegroups.com>
>References: <1140034864.828014.311450@f14g2000cwb.googlegroups.com>
> <QjyAZCsMGHA.608@TK2MSFTNGXA01.phx.gbl>
>NNTP-Posting-Host: 142.166.201.113
>Mime-Version: 1.0
>Content-Type: text/plain; charset="iso-8859-1"
>X-Trace: posting.google.com 1140180248 29961 127.0.0.1 (17 Feb 2006
12:44:08 GMT)
>X-Complaints-To: groups-abuse@google.com
>NNTP-Posting-Date: Fri, 17 Feb 2006 12:44:08 +0000 (UTC)
>In-Reply-To: <QjyAZCsMGHA.608@TK2MSFTNGXA01.phx.gbl>
>User-Agent: G2/0.2
>X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1;
.NET CLR 1.1.4322),gzip(gfe),gzip(gfe)
>Complaints-To: groups-abuse@google.com
>Injection-Info: g43g2000cwa.googlegroups.com; posting-host=142.166.201.113;
> posting-account=fxMLJQwAAAAhPTifLRZudwIHmdaSaH9l
>Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
ne.de!border2.nntp.dca.giganews.com!nntp.giganews.com!novia!nx01.iad01.newsh
osting.com!newshosting.com!198.186.190.247.MISMATCH!news-out.readnews.com!ne
ws-xxxfer.readnews.com!postnews.google.com!g43g2000cwa.googlegroups.com!not-
for-mail
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:245266
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Thanks, I will suggest the modem replacement. This came from the
>factory (Dell) that way, and thought that it would have been compatible.
>
>

Ok, Monday morning, finally been able to spec a modem for the customer.
I've checked the Windows Server Catalog and finally was able to find a
modem I could get from my suppliers. I will be trying a USR5610B Fax
modem, which I think should be fine. Anyone as any experience with that
particular model?

Thanks

Dear Customer,

Thank you for posting back!

Actually, you can try any fax modem list in the following web link as long
as it works compatible with Windows Server 2003 Operating System.

Windows Server Catalog Search Results
http://www.microsoft.com/windows/cat...ubID=22&xslt=g
lobalsearch&qu=fax&scope=1

Hope it helps. If you have any furthe questions or concerns on this issue,
please feel free to let me know. I am looking forward to hearing from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
>From: "mctwist" <mctwixt@gmail.com>
>Newsgroups: microsoft.public.windows.server.sbs
>Subject: Re: Fax service, error 32092 and 0x4000802 on SOME incoming faxes
>Date: 20 Feb 2006 06:29:42 -0800
>Organization: http://groups.google.com
>Lines: 8
>Message-ID: <1140445782.867714.161620@f14g2000cwb.googlegroups.com>
>References: <1140034864.828014.311450@f14g2000cwb.googlegroups.com>
> <1140180242.566129.41280@g43g2000cwa.googlegroups.com>
> <UWVEg$dNGHA.2336@TK2MSFTNGXA01.phx.gbl>
>NNTP-Posting-Host: 142.166.201.113
>Mime-Version: 1.0
>Content-Type: text/plain; charset="iso-8859-1"
>X-Trace: posting.google.com 1140445788 10688 127.0.0.1 (20 Feb 2006
14:29:48 GMT)
>X-Complaints-To: groups-abuse@google.com
>NNTP-Posting-Date: Mon, 20 Feb 2006 14:29:48 +0000 (UTC)
>In-Reply-To: <UWVEg$dNGHA.2336@TK2MSFTNGXA01.phx.gbl>
>User-Agent: G2/0.2
>X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1;
.NET CLR 1.1.4322),gzip(gfe),gzip(gfe)
>Complaints-To: groups-abuse@google.com
>Injection-Info: f14g2000cwb.googlegroups.com; posting-host=142.166.201.113;
> posting-account=fxMLJQwAAAAhPTifLRZudwIHmdaSaH9l
>Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
ne.de!border2.nntp.dca.giganews.com!nntp.giganews.com!news-out.readnews.com!
news-xxxfer.readnews.com!postnews.google.com!f14g2000cwb.googlegroups.com!no
t-for-mail
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:245829
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Ok, Monday morning, finally been able to spec a modem for the customer.
>I've checked the Windows Server Catalog and finally was able to find a
>modem I could get from my suppliers. I will be trying a USR5610B Fax
>modem, which I think should be fine. Anyone as any experience with that
>particular model?
>
>Thanks
>
>