Public Folders on OWA

Hi all,
I need help. Just built an sbs2003 premium box. Cant access public folders
on OWA, can access via outlook 2003. When I connect to Exchange sys
manager\admin groups\folders\public folders, I get an error "The HTTP service
used by public folders is not available, possible causes are public stores
are not mounted (they are) and the information store service is not running."

ID No c1030af3

Any ideas please...........
--
Vince

HI Vince,

Welcome to SBS newsgroup.

Issue description:
===========

I understand that you encountered problem when accessing the public folder
in the ESM.

Analyzing and suggestion:
============

Before we go any further, please dismount and amount your public folder
store as a test to see if the issue is resolved. (It is really important
for us)

For further troubleshooting, please follow the steps below:

The HTTP service used by Public Folders is not available, possible causes
are that Public stores are not mounted and the Information Store service is
not running. ID no: c1030af3 Exchange System Manager

If I'm off base, please feel free to let me know.

Based on my knowledge and research, the error c1030af3 happens due to
several causes. Let me provide the troubleshooting steps for each cause of
error c1030af3.

Step 1: The issue may happen when improper authentication method set in IIS
for the Public and Exadmin virtual directory. Please follow the steps below
to troubleshoot this issue.

1. In Exchange System Manager, expand Administrative Group, expand the
Exchange Server which hosts public folder.
2. Expand Protocols, expand HTTP, right click Public container, click
Properties.
3. In Access tab, click Authentication button.
4. Ensure that a proper authentication method is selected for the HTTP
Public Virtual Directory in the ESM.

If none is listed, then you will receive the above error. If the correct
authentication method shows up in ESM, continue verifying the
authentication type in IIS.

1. Open the Internet Service Manager, expand Web Sites and Default Web Site.
2. Right click Public Virtual Directory, click Properties.
3. In Directory Security tab, click Edit button under Authentication and
access control box.
4. Verify the same authentication method is listed for the Public Virtual
Directory.
5. Also check the Exadmin Virtual Directory for the same authentication
method.

If you make any change on Authentication type, restart IIS Admin service
(services.msc) to make the change effectively. If the issue persists after
steps above, please continue with next step.


Step 2: The issue may happen when the permissions of Public Folder in
Active Directory are set incorrectly. Please follow the steps below to
troubleshoot this issue.


1. In Exchange System Manager, expand Administrative Group, expand the
Folders container.
2. Right click Public Folders container, click Properties.
3. In Security tab, ensure no specific denies are set for any user group.

If the issue persists after steps above, please continue with next step.

Step 3: The issue may happen when realtime virus software is scanning the
following folders.

1. Exchange databases (default location: Exchsrvr\Mdbdata)
2. Exchange MTA files (default location: Exchsrvr\Mtadata)
3. Exchange temporary files: Tmp.edb
4. Additional log files (default location: Exchsrvr\server_name .log)
5. Virtual server folder (default location: Exchsrvr\Mailroot)
6. Site Replication Service (SRS) files (default location:
Exchsrvr\Srsdata)
7. Internet Information Service (IIS) system files (
:\Winnt\System32\Inetsrv)
8. Working folder for message conversion .tmp files. (default location:
Exchsrvr\Mdbdata)

Please ensure those folders are not scanned by Antivirus application. If
the issue persists after steps above, please continue with next step.

Step 4: The issue may happen when the msExchDS2MBOptions for the exadmin
virtual directory is set incorrectly. Please follow the steps below to
troubleshoot this issue.

Use ADSIEDIT and look for the attribute:

-Configuration,
-cn=configuration
-cn=Services
-cn=Microsoft Exchange
-cn=Your Org
-cn=Administrative Groups
-cn=Your admin group
-cn=Servers
-cn=Your server
-cn=Protocols
-cn=HTTP
-cn=1
-cn=Exadmin

Right click cn=Exadmin, click Properties, make sure the value of
msExchDS2MBOptions attribute is 66.

Please also make sure that you have applied all Exchange related Services
packs such SP1 and SP2.

Hope this helps. Please verify the issue and let me know the results so
that I can provide further assistance on this problem. I am looking forward
to your reply.



Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Public Folders on OWA
| thread-index: AcYMyaUXufrngswESyOVEIs2rkmGDg==
| X-WBNR-Posting-Host: 202.7.166.167
| From: "=?Utf-8?B?VmluY2U=?=" <Vince@discussions.microsoft.com>
| Subject: Public Folders on OWA
| Date: Thu, 29 Dec 2005 14:46:02 -0800
| Lines: 12
| Message-ID: <88A28D72-4C0E-41A0-B00E-F6C260DB546E@microsoft.com>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
| Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:233028
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi all,
| I need help. Just built an sbs2003 premium box. Cant access public
folders
| on OWA, can access via outlook 2003. When I connect to Exchange sys
| manager\admin groups\folders\public folders, I get an error "The HTTP
service
| used by public folders is not available, possible causes are public
stores
| are not mounted (they are) and the information store service is not
running."
|
| ID No c1030af3
|
| Any ideas please...........
| --
| Vince
|

Thankyou so much, there was no authentication listed in the properties of
Public. I dismounted the store and mounted it again and whamo, its fixed. I
must have been sleepping during my exchange course. Once again thanks.
--
Vince


""Charles Yang [MSFT]"" wrote:

> HI Vince,
>
> Welcome to SBS newsgroup.
>
> Issue description:
> ===========
>
> I understand that you encountered problem when accessing the public folder
> in the ESM.
>
> Analyzing and suggestion:
> ============
>
> Before we go any further, please dismount and amount your public folder
> store as a test to see if the issue is resolved. (It is really important
> for us)
>
> For further troubleshooting, please follow the steps below:
>
> The HTTP service used by Public Folders is not available, possible causes
> are that Public stores are not mounted and the Information Store service is
> not running. ID no: c1030af3 Exchange System Manager
>
> If I'm off base, please feel free to let me know.
>
> Based on my knowledge and research, the error c1030af3 happens due to
> several causes. Let me provide the troubleshooting steps for each cause of
> error c1030af3.
>
> Step 1: The issue may happen when improper authentication method set in IIS
> for the Public and Exadmin virtual directory. Please follow the steps below
> to troubleshoot this issue.
>
> 1. In Exchange System Manager, expand Administrative Group, expand the
> Exchange Server which hosts public folder.
> 2. Expand Protocols, expand HTTP, right click Public container, click
> Properties.
> 3. In Access tab, click Authentication button.
> 4. Ensure that a proper authentication method is selected for the HTTP
> Public Virtual Directory in the ESM.
>
> If none is listed, then you will receive the above error. If the correct
> authentication method shows up in ESM, continue verifying the
> authentication type in IIS.
>
> 1. Open the Internet Service Manager, expand Web Sites and Default Web Site.
> 2. Right click Public Virtual Directory, click Properties.
> 3. In Directory Security tab, click Edit button under Authentication and
> access control box.
> 4. Verify the same authentication method is listed for the Public Virtual
> Directory.
> 5. Also check the Exadmin Virtual Directory for the same authentication
> method.
>
> If you make any change on Authentication type, restart IIS Admin service
> (services.msc) to make the change effectively. If the issue persists after
> steps above, please continue with next step.
>
>
> Step 2: The issue may happen when the permissions of Public Folder in
> Active Directory are set incorrectly. Please follow the steps below to
> troubleshoot this issue.
>
>
> 1. In Exchange System Manager, expand Administrative Group, expand the
> Folders container.
> 2. Right click Public Folders container, click Properties.
> 3. In Security tab, ensure no specific denies are set for any user group.
>
> If the issue persists after steps above, please continue with next step.
>
> Step 3: The issue may happen when realtime virus software is scanning the
> following folders.
>
> 1. Exchange databases (default location: Exchsrvr\Mdbdata)
> 2. Exchange MTA files (default location: Exchsrvr\Mtadata)
> 3. Exchange temporary files: Tmp.edb
> 4. Additional log files (default location: Exchsrvr\server_name .log)
> 5. Virtual server folder (default location: Exchsrvr\Mailroot)
> 6. Site Replication Service (SRS) files (default location:
> Exchsrvr\Srsdata)
> 7. Internet Information Service (IIS) system files (
> :\Winnt\System32\Inetsrv)
> 8. Working folder for message conversion .tmp files. (default location:
> Exchsrvr\Mdbdata)
>
> Please ensure those folders are not scanned by Antivirus application. If
> the issue persists after steps above, please continue with next step.
>
> Step 4: The issue may happen when the msExchDS2MBOptions for the exadmin
> virtual directory is set incorrectly. Please follow the steps below to
> troubleshoot this issue.
>
> Use ADSIEDIT and look for the attribute:
>
> -Configuration,
> -cn=configuration
> -cn=Services
> -cn=Microsoft Exchange
> -cn=Your Org
> -cn=Administrative Groups
> -cn=Your admin group
> -cn=Servers
> -cn=Your server
> -cn=Protocols
> -cn=HTTP
> -cn=1
> -cn=Exadmin
>
> Right click cn=Exadmin, click Properties, make sure the value of
> msExchDS2MBOptions attribute is 66.
>
> Please also make sure that you have applied all Exchange related Services
> packs such SP1 and SP2.
>
> Hope this helps. Please verify the issue and let me know the results so
> that I can provide further assistance on this problem. I am looking forward
> to your reply.
>
>
>
> Best regards,
>
> Charles Yang (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> ======================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities...s/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> | Thread-Topic: Public Folders on OWA
> | thread-index: AcYMyaUXufrngswESyOVEIs2rkmGDg==
> | X-WBNR-Posting-Host: 202.7.166.167
> | From: "=?Utf-8?B?VmluY2U=?=" <Vince@discussions.microsoft.com>
> | Subject: Public Folders on OWA
> | Date: Thu, 29 Dec 2005 14:46:02 -0800
> | Lines: 12
> | Message-ID: <88A28D72-4C0E-41A0-B00E-F6C260DB546E@microsoft.com>
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> | charset="Utf-8"
> | Content-Transfer-Encoding: 7bit
> | X-Newsreader: Microsoft CDO for Windows 2000
> | Content-Class: urn:content-classes:message
> | Importance: normal
> | Priority: normal
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> | Newsgroups: microsoft.public.windows.server.sbs
> | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
> | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:233028
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> |
> | Hi all,
> | I need help. Just built an sbs2003 premium box. Cant access public
> folders
> | on OWA, can access via outlook 2003. When I connect to Exchange sys
> | manager\admin groups\folders\public folders, I get an error "The HTTP
> service
> | used by public folders is not available, possible causes are public
> stores
> | are not mounted (they are) and the information store service is not
> running."
> |
> | ID No c1030af3
> |
> | Any ideas please...........
> | --
> | Vince
> |
>
>

HI,

Thanks for letting us know that the problem was resolved by re-amount the
mailbox store. I am glad to be of any further assistance:)

Have a nice day!


Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Public Folders on OWA
| thread-index: AcYNi2hSDyGbkP97SRO1637guDXGDw==
| X-WBNR-Posting-Host: 202.7.166.170
| From: "=?Utf-8?B?VmluY2U=?=" <Vince@discussions.microsoft.com>
| References: <88A28D72-4C0E-41A0-B00E-F6C260DB546E@microsoft.com>
<88tOOiODGHA.4092@TK2MSFTNGXA02.phx.gbl>
| Subject: RE: Public Folders on OWA
| Date: Fri, 30 Dec 2005 13:53:02 -0800
| Lines: 214
| Message-ID: <7FBF2F2A-BAC1-442A-A6FA-C53A7065AAAD@microsoft.com>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
| Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:233244
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Thankyou so much, there was no authentication listed in the properties of
| Public. I dismounted the store and mounted it again and whamo, its fixed.
I
| must have been sleepping during my exchange course. Once again thanks.
| --
| Vince
|
|
| ""Charles Yang [MSFT]"" wrote:
|
| > HI Vince,
| >
| > Welcome to SBS newsgroup.
| >
| > Issue description:
| > ===========
| >
| > I understand that you encountered problem when accessing the public
folder
| > in the ESM.
| >
| > Analyzing and suggestion:
| > ============
| >
| > Before we go any further, please dismount and amount your public folder
| > store as a test to see if the issue is resolved. (It is really
important
| > for us)
| >
| > For further troubleshooting, please follow the steps below:
| >
| > The HTTP service used by Public Folders is not available, possible
causes
| > are that Public stores are not mounted and the Information Store
service is
| > not running. ID no: c1030af3 Exchange System Manager
| >
| > If I'm off base, please feel free to let me know.
| >
| > Based on my knowledge and research, the error c1030af3 happens due to
| > several causes. Let me provide the troubleshooting steps for each cause
of
| > error c1030af3.
| >
| > Step 1: The issue may happen when improper authentication method set in
IIS
| > for the Public and Exadmin virtual directory. Please follow the steps
below
| > to troubleshoot this issue.
| >
| > 1. In Exchange System Manager, expand Administrative Group, expand the
| > Exchange Server which hosts public folder.
| > 2. Expand Protocols, expand HTTP, right click Public container, click
| > Properties.
| > 3. In Access tab, click Authentication button.
| > 4. Ensure that a proper authentication method is selected for the HTTP
| > Public Virtual Directory in the ESM.
| >
| > If none is listed, then you will receive the above error. If the
correct
| > authentication method shows up in ESM, continue verifying the
| > authentication type in IIS.
| >
| > 1. Open the Internet Service Manager, expand Web Sites and Default Web
Site.
| > 2. Right click Public Virtual Directory, click Properties.
| > 3. In Directory Security tab, click Edit button under Authentication
and
| > access control box.
| > 4. Verify the same authentication method is listed for the Public
Virtual
| > Directory.
| > 5. Also check the Exadmin Virtual Directory for the same authentication
| > method.
| >
| > If you make any change on Authentication type, restart IIS Admin
service
| > (services.msc) to make the change effectively. If the issue persists
after
| > steps above, please continue with next step.
| >
| >
| > Step 2: The issue may happen when the permissions of Public Folder in
| > Active Directory are set incorrectly. Please follow the steps below to
| > troubleshoot this issue.
| >
| >
| > 1. In Exchange System Manager, expand Administrative Group, expand the
| > Folders container.
| > 2. Right click Public Folders container, click Properties.
| > 3. In Security tab, ensure no specific denies are set for any user
group.
| >
| > If the issue persists after steps above, please continue with next step.
| >
| > Step 3: The issue may happen when realtime virus software is scanning
the
| > following folders.
| >
| > 1. Exchange databases (default location: Exchsrvr\Mdbdata)
| > 2. Exchange MTA files (default location: Exchsrvr\Mtadata)
| > 3. Exchange temporary files: Tmp.edb
| > 4. Additional log files (default location: Exchsrvr\server_name .log)
| > 5. Virtual server folder (default location: Exchsrvr\Mailroot)
| > 6. Site Replication Service (SRS) files (default location:
| > Exchsrvr\Srsdata)
| > 7. Internet Information Service (IIS) system files (
| > :\Winnt\System32\Inetsrv)
| > 8. Working folder for message conversion .tmp files. (default location:
| > Exchsrvr\Mdbdata)
| >
| > Please ensure those folders are not scanned by Antivirus application.
If
| > the issue persists after steps above, please continue with next step.
| >
| > Step 4: The issue may happen when the msExchDS2MBOptions for the
exadmin
| > virtual directory is set incorrectly. Please follow the steps below to
| > troubleshoot this issue.
| >
| > Use ADSIEDIT and look for the attribute:
| >
| > -Configuration,
| > -cn=configuration
| > -cn=Services
| > -cn=Microsoft Exchange
| > -cn=Your Org
| > -cn=Administrative Groups
| > -cn=Your admin group
| > -cn=Servers
| > -cn=Your server
| > -cn=Protocols
| > -cn=HTTP
| > -cn=1
| > -cn=Exadmin
| >
| > Right click cn=Exadmin, click Properties, make sure the value of
| > msExchDS2MBOptions attribute is 66.
| >
| > Please also make sure that you have applied all Exchange related
Services
| > packs such SP1 and SP2.
| >
| > Hope this helps. Please verify the issue and let me know the results so
| > that I can provide further assistance on this problem. I am looking
forward
| > to your reply.
| >
| >
| >
| > Best regards,
| >
| > Charles Yang (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > ======================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities...s/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > ======================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Public Folders on OWA
| > | thread-index: AcYMyaUXufrngswESyOVEIs2rkmGDg==
| > | X-WBNR-Posting-Host: 202.7.166.167
| > | From: "=?Utf-8?B?VmluY2U=?=" <Vince@discussions.microsoft.com>
| > | Subject: Public Folders on OWA
| > | Date: Thu, 29 Dec 2005 14:46:02 -0800
| > | Lines: 12
| > | Message-ID: <88A28D72-4C0E-41A0-B00E-F6C260DB546E@microsoft.com>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| > | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
| > | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:233028
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hi all,
| > | I need help. Just built an sbs2003 premium box. Cant access public
| > folders
| > | on OWA, can access via outlook 2003. When I connect to Exchange sys
| > | manager\admin groups\folders\public folders, I get an error "The HTTP
| > service
| > | used by public folders is not available, possible causes are public
| > stores
| > | are not mounted (they are) and the information store service is not
| > running."
| > |
| > | ID No c1030af3
| > |
| > | Any ideas please...........
| > | --
| > | Vince
| > |
| >
| >
|

Hi Charles,

I'm Patrick here... Recently I'm facing the problem which Vince had faced
b4... I did tried all the guide that u provided.. but still failed... My
environment here are I got a FE Exchange 2k3 & BE Exchange 2k3.. I can browse
the public folders in local Outlook but can't browse from OWA.. It shows
HTTP/1.1 503 Service Unavailable..
Any other idea pls... ..

Patrick


""Charles Yang [MSFT]"" wrote:

> HI,
>
> Thanks for letting us know that the problem was resolved by re-amount the
> mailbox store. I am glad to be of any further assistance:)
>
> Have a nice day!
>
>
> Best regards,
>
> Charles Yang (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> ======================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities...s/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> | Thread-Topic: Public Folders on OWA
> | thread-index: AcYNi2hSDyGbkP97SRO1637guDXGDw==
> | X-WBNR-Posting-Host: 202.7.166.170
> | From: "=?Utf-8?B?VmluY2U=?=" <Vince@discussions.microsoft.com>
> | References: <88A28D72-4C0E-41A0-B00E-F6C260DB546E@microsoft.com>
> <88tOOiODGHA.4092@TK2MSFTNGXA02.phx.gbl>
> | Subject: RE: Public Folders on OWA
> | Date: Fri, 30 Dec 2005 13:53:02 -0800
> | Lines: 214
> | Message-ID: <7FBF2F2A-BAC1-442A-A6FA-C53A7065AAAD@microsoft.com>
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> | charset="Utf-8"
> | Content-Transfer-Encoding: 7bit
> | X-Newsreader: Microsoft CDO for Windows 2000
> | Content-Class: urn:content-classes:message
> | Importance: normal
> | Priority: normal
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> | Newsgroups: microsoft.public.windows.server.sbs
> | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
> | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:233244
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> |
> | Thankyou so much, there was no authentication listed in the properties of
> | Public. I dismounted the store and mounted it again and whamo, its fixed.
> I
> | must have been sleepping during my exchange course. Once again thanks.
> | --
> | Vince
> |
> |
> | ""Charles Yang [MSFT]"" wrote:
> |
> | > HI Vince,
> | >
> | > Welcome to SBS newsgroup.
> | >
> | > Issue description:
> | > ===========
> | >
> | > I understand that you encountered problem when accessing the public
> folder
> | > in the ESM.
> | >
> | > Analyzing and suggestion:
> | > ============
> | >
> | > Before we go any further, please dismount and amount your public folder
> | > store as a test to see if the issue is resolved. (It is really
> important
> | > for us)
> | >
> | > For further troubleshooting, please follow the steps below:
> | >
> | > The HTTP service used by Public Folders is not available, possible
> causes
> | > are that Public stores are not mounted and the Information Store
> service is
> | > not running. ID no: c1030af3 Exchange System Manager
> | >
> | > If I'm off base, please feel free to let me know.
> | >
> | > Based on my knowledge and research, the error c1030af3 happens due to
> | > several causes. Let me provide the troubleshooting steps for each cause
> of
> | > error c1030af3.
> | >
> | > Step 1: The issue may happen when improper authentication method set in
> IIS
> | > for the Public and Exadmin virtual directory. Please follow the steps
> below
> | > to troubleshoot this issue.
> | >
> | > 1. In Exchange System Manager, expand Administrative Group, expand the
> | > Exchange Server which hosts public folder.
> | > 2. Expand Protocols, expand HTTP, right click Public container, click
> | > Properties.
> | > 3. In Access tab, click Authentication button.
> | > 4. Ensure that a proper authentication method is selected for the HTTP
> | > Public Virtual Directory in the ESM.
> | >
> | > If none is listed, then you will receive the above error. If the
> correct
> | > authentication method shows up in ESM, continue verifying the
> | > authentication type in IIS.
> | >
> | > 1. Open the Internet Service Manager, expand Web Sites and Default Web
> Site.
> | > 2. Right click Public Virtual Directory, click Properties.
> | > 3. In Directory Security tab, click Edit button under Authentication
> and
> | > access control box.
> | > 4. Verify the same authentication method is listed for the Public
> Virtual
> | > Directory.
> | > 5. Also check the Exadmin Virtual Directory for the same authentication
> | > method.
> | >
> | > If you make any change on Authentication type, restart IIS Admin
> service
> | > (services.msc) to make the change effectively. If the issue persists
> after
> | > steps above, please continue with next step.
> | >
> | >
> | > Step 2: The issue may happen when the permissions of Public Folder in
> | > Active Directory are set incorrectly. Please follow the steps below to
> | > troubleshoot this issue.
> | >
> | >
> | > 1. In Exchange System Manager, expand Administrative Group, expand the
> | > Folders container.
> | > 2. Right click Public Folders container, click Properties.
> | > 3. In Security tab, ensure no specific denies are set for any user
> group.
> | >
> | > If the issue persists after steps above, please continue with next step.
> | >
> | > Step 3: The issue may happen when realtime virus software is scanning
> the
> | > following folders.
> | >
> | > 1. Exchange databases (default location: Exchsrvr\Mdbdata)
> | > 2. Exchange MTA files (default location: Exchsrvr\Mtadata)
> | > 3. Exchange temporary files: Tmp.edb
> | > 4. Additional log files (default location: Exchsrvr\server_name .log)
> | > 5. Virtual server folder (default location: Exchsrvr\Mailroot)
> | > 6. Site Replication Service (SRS) files (default location:
> | > Exchsrvr\Srsdata)
> | > 7. Internet Information Service (IIS) system files (
> | > :\Winnt\System32\Inetsrv)
> | > 8. Working folder for message conversion .tmp files. (default location:
> | > Exchsrvr\Mdbdata)
> | >
> | > Please ensure those folders are not scanned by Antivirus application.
> If
> | > the issue persists after steps above, please continue with next step.
> | >
> | > Step 4: The issue may happen when the msExchDS2MBOptions for the
> exadmin
> | > virtual directory is set incorrectly. Please follow the steps below to
> | > troubleshoot this issue.
> | >
> | > Use ADSIEDIT and look for the attribute:
> | >
> | > -Configuration,
> | > -cn=configuration
> | > -cn=Services
> | > -cn=Microsoft Exchange
> | > -cn=Your Org
> | > -cn=Administrative Groups
> | > -cn=Your admin group
> | > -cn=Servers
> | > -cn=Your server
> | > -cn=Protocols
> | > -cn=HTTP
> | > -cn=1
> | > -cn=Exadmin
> | >
> | > Right click cn=Exadmin, click Properties, make sure the value of
> | > msExchDS2MBOptions attribute is 66.
> | >
> | > Please also make sure that you have applied all Exchange related
> Services
> | > packs such SP1 and SP2.
> | >
> | > Hope this helps. Please verify the issue and let me know the results so
> | > that I can provide further assistance on this problem. I am looking
> forward
> | > to your reply.
> | >
> | >
> | >
> | > Best regards,
> | >
> | > Charles Yang (MSFT)
> | >
> | > Microsoft CSS Online Newsgroup Support
> | >
> | > Get Secure! - www.microsoft.com/security
> | >
> | > ======================================================
> | > This newsgroup only focuses on SBS technical issues. If you have issues
> | > regarding other Microsoft products, you'd better post in the
> corresponding
> | > newsgroups so that they can be resolved in an efficient and timely
> manner.
> | > You can locate the newsgroup here:
> | > http://www.microsoft.com/communities...s/default.aspx
> | >
> | > When opening a new thread via the web interface, we recommend you check
> the
> | > "Notify me of replies" box to receive e-mail notifications when there
> are
> | > any updates in your thread. When responding to posts via your
> newsreader,
> | > please "Reply to Group" so that others may learn and benefit from your
> | > issue.
> | >
> | > Microsoft engineers can only focus on one issue per thread. Although we
> | > provide other information for your reference, we recommend you post
> | > different incidents in different threads to keep the thread clean. In
> doing
> | > so, it will ensure your issues are resolved in a timely manner.
> | >
> | > For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> | > check http://support.microsoft.com for regional support phone numbers.
> | >
> | > Any input or comments in this thread are highly appreciated.
> | > ======================================================
> | > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> | >
> | >
> | > =====================================================
> | > When responding to posts, please "Reply to Group" via your newsreader
> so
> | > that others may learn and benefit from your issue.
> | > =====================================================
> | >
> | > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> | >
> | > --------------------
> | > | Thread-Topic: Public Folders on OWA
> | > | thread-index: AcYMyaUXufrngswESyOVEIs2rkmGDg==
> | > | X-WBNR-Posting-Host: 202.7.166.167
> | > | From: "=?Utf-8?B?VmluY2U=?=" <Vince@discussions.microsoft.com>
> | > | Subject: Public Folders on OWA
> | > | Date: Thu, 29 Dec 2005 14:46:02 -0800
> | > | Lines: 12
> | > | Message-ID: <88A28D72-4C0E-41A0-B00E-F6C260DB546E@microsoft.com>
> | > | MIME-Version: 1.0
> | > | Content-Type: text/plain;
> | > | charset="Utf-8"
> | > | Content-Transfer-Encoding: 7bit
> | > | X-Newsreader: Microsoft CDO for Windows 2000
> | > | Content-Class: urn:content-classes:message
> | > | Importance: normal
> | > | Priority: normal
> | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> | > | Newsgroups: microsoft.public.windows.server.sbs
> | > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> | > | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
> | > | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:233028
> | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
> | > |

Patrick <Patrick@discussions.microsoft.com> wrote:
> Hi Charles,

NB: this is a newsgroup, and you shouldn't address replies/posts to
individuals- it's designed for all people to see posts & why decrease the
odds that *someone* will have an answer?
>
> I'm Patrick here... Recently I'm facing the problem which Vince had
> faced b4... I did tried all the guide that u provided.. but still
> failed... My environment here are I got a FE Exchange 2k3 & BE
> Exchange 2k3.. I can browse the public folders in local Outlook but
> can't browse from OWA.. It shows HTTP/1.1 503 Service Unavailable..
> Any other idea pls... ..
>
> Patrick

Hi - if you aren't using SBS2003, you're in the wrong group - try
microsoft.public.exchange.admin, and post a complete summary of your
situation/question therein.

Since you're using the web interface (icky) to reach these groups, I suggest
you try using a newsreader instead - it's a lot easier to find the groups,
subscribe to as many as you wish, and search/mark posts. The MS public news
server is msnews.microsoft.com and no authentication is required.

The following is from a post by MVP Malke ...

-------------------------------------------------------
Here's information on Usenet and using a newsreader:

http://www.elephantboycomputers.com/page3.html#12-09-02 - a brief
explanation of newsgroups
http://michaelstevenstech.com/outlo...ssnewreader.htm
http://rickrogers.org/setupoe.htm
http://support.microsoft.com/defaul...wto/default.asp
- Set Up Newsreader

http://www.dts-l.org/goodpost.htm
http://www.catb.org/~esr/faqs/smart-questions.html
http://aumha.org/nntp.htm - list of MS newsgroups
microsoft.public.test.here - MS group to test if your newsreader is
working properly
http://www.mailmsg.com/SPAM_munging.htm - how to munge email address
http://www.blakjak.demon.co.uk/mul_crss.htm - multiposting vs.
crossposting

Some newsreaders for Windows
http://www.forteinc.com/agent/index.php - for Forte
http://www.mozilla.org (Thunderbird does newsgroups)
http://gravity.tbates.org/



<snipped for length>