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SBS 2003 NTBackup (Shadow Copy) issue

Small Business Server


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  #1  
Old 01-07-2005
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Join Date: Sep 2004
Posts: 56
SBS 2003 NTBackup (Shadow Copy) issue

My scheduled ntbackup event has started failing and i am receiving VSS errors, here are two Event Log errors of the system.

Event Properties
Source: VSS
Category: None
Type: Error
Event ID: 12293
User: N/A
Computer: XXXX
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details Cannot ask provider {b5946137-7b9f-4925-af80-51abd60b20d5} if volume is supported. [0x8000ffff] [hr = 0x8000ffff].

Event Properties
Source: VSS
Category: None
Type: Error
Event ID: 12289
User: N/A
Computer: XXXX
Description: Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\\?\Volume{86c4f1a6-0bdb-11d9-bfea-806e6f6e6963} 000000FC,0x0053c020,00039D10,0,00038D08,4096,[0]). hr = 0x80070057.

What can i do to fix this errors???

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  #2  
Old 01-07-2005
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Join Date: Feb 2006
Posts: 214
I have searched about the same and have found that the mentioned event occurs when Open File Support (OFS) is enabled within Tivoli Storage Manager (TSM) Client Version 5.2. In that case you will have to perform a clean boot, you can follow below steps for performing a clean boot.
  • Go to start > Run > type "msconfig" without quote and click on OK.
  • In new windows select "Selective Startup" and uncheck "Load Startup Items" and on "Services" tab simply click on Enable All.
  • After making the above changes you can check "Hide all Microsoft Services" option and click on "disable all" and clear "Hide all Microsoft Services".
  • Just make sure that you are saving the changes by clicking on ok and you are restarting your system as well.
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  #4  
Old 04-07-2005
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Join Date: Sep 2005
Posts: 185
Re: SBS 2003 NTBackup (Shadow Copy) issue

This has been a common issue with those who have applied the SBS SP1 update. So if you are amongst them then you will have to install above hotfixes to fix the error.
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