I have checked out many posts regarding issues receiving faxes from people using multifunction devices as the sending fax machine. There was a microsoft person who has repeatedly recommended to use a 3Com Courier V. Everything external modem as a replacement for the receiving modem in these cases, inspite of the fact that it is not on the HCL for Server 2003 or SBS 2003. She has mentioned the below devices that are having issues sending fax:
Brother Intellifax 1270E
Brother MFC 8500
HP 6110
HP 7110
Panasonic KXFHD351
I am using a 3Com Courier V. Everything external modem on my server and a clients server. My 3Com courier v and everything external modem is a model 002806-00 while the clients is a model 3CP3453 which is little newer than mine. The box in which each of the modems came said 3Com on it, but both modems say US Robotics on the actual modem. Nor me or him can receive a fax from the Brother MFC830. Below is the error that I am getting in the fax log:
"Reception error" "The remote fax machine did not respond in time, and the call was terminated" "0x40000802" 12/18/2006 10:41:08 12/18/2006 10:42:02
"Courier V.Everything EXT PnP (V90-x2)" "C:\Documents and Settings\All
Users\Application Data\Microsoft\Windows NT\MSFax\Queue\1C722D414D84F.tif" 0 "Smith Plumbing" " " "" " " 0
The Event Viewer error states:
Event Type: Error
Event Source: Microsoft Fax
Event Category: Inbound
Event ID: 32092
Date: 12/18/2006
Time: 10:20:00 AM
User: N/A
Computer: DC01
Description:
The Fax service failed to receive a fax. From: . CallerId: . To: Smith Plumbing. Pages: 0. Device Name: Courier V.Everything EXT PnP (V90-x2).
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Can anyone please help? Thanks.
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