Unknown Error when Configure internet connection in SBS 2008

I am getting "unknown error" when run Internet connection wizard in SBS 2008.
I don't know where I am going to start to troubleshoot it. I have manually
entered my router IP address, and the SBS server IP address, but no go except
getting an unknown error.

And stranger enough, after the error, my SBS server IP address was changed
to use DHCP IP address not the static IP address, and the DNS server is
stopped on SBS server.

Please help.

Kevin

Hi Kevin,

3rd party antivirus software blocking something? (disable, or better yet,
uninstall AV software on the server to test).

SBS 2008: CTIW fails to complete successfully
http://blogs.technet.com/asksbs/arch...cessfully.aspx

--
Merv Porter [SBS-MVP]
============================

"Kevin Zhou" <KevinZhou@discussions.microsoft.com> wrote in message
news:2E6B5458-ABDD-4AA2-BA6E-827D60AFFA71@microsoft.com...
>I am getting "unknown error" when run Internet connection wizard in SBS
>2008.
> I don't know where I am going to start to troubleshoot it. I have manually
> entered my router IP address, and the SBS server IP address, but no go
> except
> getting an unknown error.
>
> And stranger enough, after the error, my SBS server IP address was changed
> to use DHCP IP address not the static IP address, and the DNS server is
> stopped on SBS server.
>
> Please help.
>
> Kevin

Thank, Merv.

Yes, after I disabled avg on the server, the CTIW runs successfully.

Kevin

"Merv Porter [SBS-MVP]" wrote:

> Hi Kevin,
>
> 3rd party antivirus software blocking something? (disable, or better yet,
> uninstall AV software on the server to test).
>
> SBS 2008: CTIW fails to complete successfully
> http://blogs.technet.com/asksbs/arch...cessfully.aspx
>
> --
> Merv Porter [SBS-MVP]
> ============================
>
> "Kevin Zhou" <KevinZhou@discussions.microsoft.com> wrote in message
> news:2E6B5458-ABDD-4AA2-BA6E-827D60AFFA71@microsoft.com...
> >I am getting "unknown error" when run Internet connection wizard in SBS
> >2008.
> > I don't know where I am going to start to troubleshoot it. I have manually
> > entered my router IP address, and the SBS server IP address, but no go
> > except
> > getting an unknown error.
> >
> > And stranger enough, after the error, my SBS server IP address was changed
> > to use DHCP IP address not the static IP address, and the DNS server is
> > stopped on SBS server.
> >
> > Please help.
> >
> > Kevin
>
>
>

Great Kevin! Which antivirus product are you using?

--
Merv Porter [SBS-MVP]
============================

"Kevin Zhou" <KevinZhou@discussions.microsoft.com> wrote in message
news:EFFB299B-D4D9-469C-9A9B-0F475330FA73@microsoft.com...
> Thank, Merv.
>
> Yes, after I disabled avg on the server, the CTIW runs successfully.
>
> Kevin
>
> "Merv Porter [SBS-MVP]" wrote:
>
>> Hi Kevin,
>>
>> 3rd party antivirus software blocking something? (disable, or better
>> yet,
>> uninstall AV software on the server to test).
>>
>> SBS 2008: CTIW fails to complete successfully
>> http://blogs.technet.com/asksbs/arch...cessfully.aspx
>>
>> --
>> Merv Porter [SBS-MVP]
>> ============================
>>
>> "Kevin Zhou" <KevinZhou@discussions.microsoft.com> wrote in message
>> news:2E6B5458-ABDD-4AA2-BA6E-827D60AFFA71@microsoft.com...
>> >I am getting "unknown error" when run Internet connection wizard in SBS
>> >2008.
>> > I don't know where I am going to start to troubleshoot it. I have
>> > manually
>> > entered my router IP address, and the SBS server IP address, but no go
>> > except
>> > getting an unknown error.
>> >
>> > And stranger enough, after the error, my SBS server IP address was
>> > changed
>> > to use DHCP IP address not the static IP address, and the DNS server is
>> > stopped on SBS server.
>> >
>> > Please help.
>> >
>> > Kevin
>>
>>
>>

Sorry.. missed the part in your post that you're using AVG. :-)

--
Merv Porter [SBS-MVP]
============================

"Merv Porter [SBS-MVP]" <mwport@no_spam_hotmail.com> wrote in message
news:e77cEp$MKHA.3588@TK2MSFTNGP05.phx.gbl...
> Great Kevin! Which antivirus product are you using?
>
> --
> Merv Porter [SBS-MVP]
> ============================
>
> "Kevin Zhou" <KevinZhou@discussions.microsoft.com> wrote in message
> news:EFFB299B-D4D9-469C-9A9B-0F475330FA73@microsoft.com...
>> Thank, Merv.
>>
>> Yes, after I disabled avg on the server, the CTIW runs successfully.
>>
>> Kevin
>>
>> "Merv Porter [SBS-MVP]" wrote:
>>
>>> Hi Kevin,
>>>
>>> 3rd party antivirus software blocking something? (disable, or better
>>> yet,
>>> uninstall AV software on the server to test).
>>>
>>> SBS 2008: CTIW fails to complete successfully
>>> http://blogs.technet.com/asksbs/arch...cessfully.aspx
>>>
>>> --
>>> Merv Porter [SBS-MVP]
>>> ============================
>>>
>>> "Kevin Zhou" <KevinZhou@discussions.microsoft.com> wrote in message
>>> news:2E6B5458-ABDD-4AA2-BA6E-827D60AFFA71@microsoft.com...
>>> >I am getting "unknown error" when run Internet connection wizard in SBS
>>> >2008.
>>> > I don't know where I am going to start to troubleshoot it. I have
>>> > manually
>>> > entered my router IP address, and the SBS server IP address, but no go
>>> > except
>>> > getting an unknown error.
>>> >
>>> > And stranger enough, after the error, my SBS server IP address was
>>> > changed
>>> > to use DHCP IP address not the static IP address, and the DNS server
>>> > is
>>> > stopped on SBS server.
>>> >
>>> > Please help.
>>> >
>>> > Kevin
>>>
>>>
>>>
>
>

"Merv Porter [SBS-MVP]" <mwport@no_spam_hotmail.com> wrote in message
news:OUrzM6$MKHA.3192@TK2MSFTNGP05.phx.gbl...


It seems I hear a lot of problems with AVG causing various issues with OS
funtions, and not just with SBS. I've used McAfee Enterprise with EPO and
McAfee GroupShield for Exchange for years and have never had a problem.

This is just an obversation and not an endorsement.

Ace



> Sorry.. missed the part in your post that you're using AVG. :-)
>
> --
> Merv Porter [SBS-MVP]
> ============================
>
> "Merv Porter [SBS-MVP]" <mwport@no_spam_hotmail.com> wrote in message
> news:e77cEp$MKHA.3588@TK2MSFTNGP05.phx.gbl...
>> Great Kevin! Which antivirus product are you using?
>>
>> --
>> Merv Porter [SBS-MVP]
>> ============================
>>
>> "Kevin Zhou" <KevinZhou@discussions.microsoft.com> wrote in message
>> news:EFFB299B-D4D9-469C-9A9B-0F475330FA73@microsoft.com...
>>> Thank, Merv.
>>>
>>> Yes, after I disabled avg on the server, the CTIW runs successfully.
>>>
>>> Kevin
>>>
>>> "Merv Porter [SBS-MVP]" wrote:
>>>
>>>> Hi Kevin,
>>>>
>>>> 3rd party antivirus software blocking something? (disable, or better
>>>> yet,
>>>> uninstall AV software on the server to test).
>>>>
>>>> SBS 2008: CTIW fails to complete successfully
>>>> http://blogs.technet.com/asksbs/arch...cessfully.aspx
>>>>
>>>> --
>>>> Merv Porter [SBS-MVP]
>>>> ============================
>>>>
>>>> "Kevin Zhou" <KevinZhou@discussions.microsoft.com> wrote in message
>>>> news:2E6B5458-ABDD-4AA2-BA6E-827D60AFFA71@microsoft.com...
>>>> >I am getting "unknown error" when run Internet connection wizard in
>>>> >SBS
>>>> >2008.
>>>> > I don't know where I am going to start to troubleshoot it. I have
>>>> > manually
>>>> > entered my router IP address, and the SBS server IP address, but no
>>>> > go
>>>> > except
>>>> > getting an unknown error.
>>>> >
>>>> > And stranger enough, after the error, my SBS server IP address was
>>>> > changed
>>>> > to use DHCP IP address not the static IP address, and the DNS server
>>>> > is
>>>> > stopped on SBS server.
>>>> >
>>>> > Please help.
>>>> >
>>>> > Kevin
>>>>
>>>>
>>>>
>>
>>
>
>

Same error but not running any AV. Any ideas?

"Merv Porter [SBS-MVP]" wrote:

> Hi Kevin,
>
> 3rd party antivirus software blocking something? (disable, or better yet,
> uninstall AV software on the server to test).
>
> SBS 2008: CTIW fails to complete successfully
> http://blogs.technet.com/asksbs/arch...cessfully.aspx
>
> --
> Merv Porter [SBS-MVP]
> ============================
>
> "Kevin Zhou" <KevinZhou@discussions.microsoft.com> wrote in message
> news:2E6B5458-ABDD-4AA2-BA6E-827D60AFFA71@microsoft.com...
> >I am getting "unknown error" when run Internet connection wizard in SBS
> >2008.
> > I don't know where I am going to start to troubleshoot it. I have manually
> > entered my router IP address, and the SBS server IP address, but no go
> > except
> > getting an unknown error.
> >
> > And stranger enough, after the error, my SBS server IP address was changed
> > to use DHCP IP address not the static IP address, and the DNS server is
> > stopped on SBS server.
> >
> > Please help.
> >
> > Kevin
>
>
>

Post an ipconfig /all from a workstation and from the server.

How many NIC's?

--
Duncan

In article <65C4AE6E-80ED-41C5-BD02-D68C7F021FAD@microsoft.com>,
RBM@discussions.microsoft.com says...
> Same error but not running any AV. Any ideas?
>
> "Merv Porter [SBS-MVP]" wrote:
>
> > Hi Kevin,
> >
> > 3rd party antivirus software blocking something? (disable, or better yet,
> > uninstall AV software on the server to test).
> >
> > SBS 2008: CTIW fails to complete successfully
> > http://blogs.technet.com/asksbs/arch...cessfully.aspx
> >
> > --
> > Merv Porter [SBS-MVP]
> > ============================
> >
> > "Kevin Zhou" <KevinZhou@discussions.microsoft.com> wrote in message
> > news:2E6B5458-ABDD-4AA2-BA6E-827D60AFFA71@microsoft.com...
> > >I am getting "unknown error" when run Internet connection wizard in SBS
> > >2008.
> > > I don't know where I am going to start to troubleshoot it. I have manually
> > > entered my router IP address, and the SBS server IP address, but no go
> > > except
> > > getting an unknown error.
> > >
> > > And stranger enough, after the error, my SBS server IP address was changed
> > > to use DHCP IP address not the static IP address, and the DNS server is
> > > stopped on SBS server.
> > >
> > > Please help.
> > >
> > > Kevin
> >
> >
> >
>

Any other 3rd party software installed?

--
Merv Porter [SBS-MVP]
============================

"RBM" <RBM@discussions.microsoft.com> wrote in message
news:65C4AE6E-80ED-41C5-BD02-D68C7F021FAD@microsoft.com...
> Same error but not running any AV. Any ideas?
>
> "Merv Porter [SBS-MVP]" wrote:
>
>> Hi Kevin,
>>
>> 3rd party antivirus software blocking something? (disable, or better
>> yet,
>> uninstall AV software on the server to test).
>>
>> SBS 2008: CTIW fails to complete successfully
>> http://blogs.technet.com/asksbs/arch...cessfully.aspx
>>
>> --
>> Merv Porter [SBS-MVP]
>> ============================
>>
>> "Kevin Zhou" <KevinZhou@discussions.microsoft.com> wrote in message
>> news:2E6B5458-ABDD-4AA2-BA6E-827D60AFFA71@microsoft.com...
>> >I am getting "unknown error" when run Internet connection wizard in SBS
>> >2008.
>> > I don't know where I am going to start to troubleshoot it. I have
>> > manually
>> > entered my router IP address, and the SBS server IP address, but no go
>> > except
>> > getting an unknown error.
>> >
>> > And stranger enough, after the error, my SBS server IP address was
>> > changed
>> > to use DHCP IP address not the static IP address, and the DNS server is
>> > stopped on SBS server.
>> >
>> > Please help.
>> >
>> > Kevin
>>
>>
>>

Single NIC
IPv6 has been disabled via registry (and disabled in NIC property)
Router is Sonicwall TZ 180

IPConfig listings:

Server:

Windows IP Configuration

Host Name . . . . . . . . . . . . : TFC-SBS
Primary Dns Suffix . . . . . . . : thoughtforms.local
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : thoughtforms.local

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : HP NC373i Multifunction Gigabit
Server Adapter
Physical Address. . . . . . . . . : 00-24-81-FD-C5-00
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.5
NetBIOS over Tcpip. . . . . . . . : Enabled

Workstation


Windows IP Configuration



Host Name . . . . . . . . . . . . : TFC-WKS-Chris

Primary Dns Suffix . . . . . . . : thoughtforms.local

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : thoughtforms.local

thoughtforms.local



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : thoughtforms.local

Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit
Ethernet

Physical Address. . . . . . . . . : 00-15-58-DA-23-1F

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.54

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.5

DNS Servers . . . . . . . . . . . : 192.168.0.5

64.65.208.6

Lease Obtained. . . . . . . . . . : Sunday, September 13, 2009
3:28:47 AM

Lease Expires . . . . . . . . . . : Wednesday, September 16, 2009
3:28:47 AM




"Duncan McC" wrote:

> Post an ipconfig /all from a workstation and from the server.
>
> How many NIC's?
>
> --
> Duncan
>
> In article <65C4AE6E-80ED-41C5-BD02-D68C7F021FAD@microsoft.com>,
> RBM@discussions.microsoft.com says...
> > Same error but not running any AV. Any ideas?
> >
> > "Merv Porter [SBS-MVP]" wrote:
> >
> > > Hi Kevin,
> > >
> > > 3rd party antivirus software blocking something? (disable, or better yet,
> > > uninstall AV software on the server to test).
> > >
> > > SBS 2008: CTIW fails to complete successfully
> > > http://blogs.technet.com/asksbs/arch...cessfully.aspx
> > >
> > > --
> > > Merv Porter [SBS-MVP]
> > > ============================
> > >
> > > "Kevin Zhou" <KevinZhou@discussions.microsoft.com> wrote in message
> > > news:2E6B5458-ABDD-4AA2-BA6E-827D60AFFA71@microsoft.com...
> > > >I am getting "unknown error" when run Internet connection wizard in SBS
> > > >2008.
> > > > I don't know where I am going to start to troubleshoot it. I have manually
> > > > entered my router IP address, and the SBS server IP address, but no go
> > > > except
> > > > getting an unknown error.
> > > >
> > > > And stranger enough, after the error, my SBS server IP address was changed
> > > > to use DHCP IP address not the static IP address, and the DNS server is
> > > > stopped on SBS server.
> > > >
> > > > Please help.
> > > >
> > > > Kevin
> > >
> > >
> > >
> >
>

You might try... in the router, for DHCP services, specify only the DNS
Server as the IP address as of the SBS (not SBS and 64.65.208.6). Then try
CTIW again.

--
Merv Porter [SBS-MVP]
============================

"RBM" <RBM@discussions.microsoft.com> wrote in message
news:D5E5D20A-AFBA-49AC-B719-962D7F04D6FD@microsoft.com...
> Single NIC
> IPv6 has been disabled via registry (and disabled in NIC property)
> Router is Sonicwall TZ 180
>
> IPConfig listings:
>
> Server:
>
> Windows IP Configuration
>
> Host Name . . . . . . . . . . . . : TFC-SBS
> Primary Dns Suffix . . . . . . . : thoughtforms.local
> Node Type . . . . . . . . . . . . : Hybrid
> IP Routing Enabled. . . . . . . . : No
> WINS Proxy Enabled. . . . . . . . : No
> DNS Suffix Search List. . . . . . : thoughtforms.local
>
> Ethernet adapter Local Area Connection:
>
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : HP NC373i Multifunction Gigabit
> Server Adapter
> Physical Address. . . . . . . . . : 00-24-81-FD-C5-00
> DHCP Enabled. . . . . . . . . . . : No
> Autoconfiguration Enabled . . . . : Yes
> IPv4 Address. . . . . . . . . . . : 192.168.0.5(Preferred)
> Subnet Mask . . . . . . . . . . . : 255.255.255.0
> Default Gateway . . . . . . . . . : 192.168.0.1
> DNS Servers . . . . . . . . . . . : 192.168.0.5
> NetBIOS over Tcpip. . . . . . . . : Enabled
>
> Workstation
>
>
> Windows IP Configuration
>
>
>
> Host Name . . . . . . . . . . . . : TFC-WKS-Chris
>
> Primary Dns Suffix . . . . . . . : thoughtforms.local
>
> Node Type . . . . . . . . . . . . : Hybrid
>
> IP Routing Enabled. . . . . . . . : No
>
> WINS Proxy Enabled. . . . . . . . : No
>
> DNS Suffix Search List. . . . . . : thoughtforms.local
>
> thoughtforms.local
>
>
>
> Ethernet adapter Local Area Connection:
>
>
>
> Connection-specific DNS Suffix . : thoughtforms.local
>
> Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit
> Ethernet
>
> Physical Address. . . . . . . . . : 00-15-58-DA-23-1F
>
> Dhcp Enabled. . . . . . . . . . . : Yes
>
> Autoconfiguration Enabled . . . . : Yes
>
> IP Address. . . . . . . . . . . . : 192.168.0.54
>
> Subnet Mask . . . . . . . . . . . : 255.255.255.0
>
> Default Gateway . . . . . . . . . : 192.168.0.1
>
> DHCP Server . . . . . . . . . . . : 192.168.0.5
>
> DNS Servers . . . . . . . . . . . : 192.168.0.5
>
> 64.65.208.6
>
> Lease Obtained. . . . . . . . . . : Sunday, September 13, 2009
> 3:28:47 AM
>
> Lease Expires . . . . . . . . . . : Wednesday, September 16, 2009
> 3:28:47 AM
>
>
>
>
> "Duncan McC" wrote:
>
>> Post an ipconfig /all from a workstation and from the server.
>>
>> How many NIC's?
>>
>> --
>> Duncan
>>
>> In article <65C4AE6E-80ED-41C5-BD02-D68C7F021FAD@microsoft.com>,
>> RBM@discussions.microsoft.com says...
>> > Same error but not running any AV. Any ideas?
>> >
>> > "Merv Porter [SBS-MVP]" wrote:
>> >
>> > > Hi Kevin,
>> > >
>> > > 3rd party antivirus software blocking something? (disable, or better
>> > > yet,
>> > > uninstall AV software on the server to test).
>> > >
>> > > SBS 2008: CTIW fails to complete successfully
>> > > http://blogs.technet.com/asksbs/arch...cessfully.aspx
>> > >
>> > > --
>> > > Merv Porter [SBS-MVP]
>> > > ============================
>> > >
>> > > "Kevin Zhou" <KevinZhou@discussions.microsoft.com> wrote in message
>> > > news:2E6B5458-ABDD-4AA2-BA6E-827D60AFFA71@microsoft.com...
>> > > >I am getting "unknown error" when run Internet connection wizard in
>> > > >SBS
>> > > >2008.
>> > > > I don't know where I am going to start to troubleshoot it. I have
>> > > > manually
>> > > > entered my router IP address, and the SBS server IP address, but no
>> > > > go
>> > > > except
>> > > > getting an unknown error.
>> > > >
>> > > > And stranger enough, after the error, my SBS server IP address was
>> > > > changed
>> > > > to use DHCP IP address not the static IP address, and the DNS
>> > > > server is
>> > > > stopped on SBS server.
>> > > >
>> > > > Please help.
>> > > >
>> > > > Kevin
>> > >
>> > >
>> > >
>> >
>>

I think it might be the disabled IPv6. Disabled in the registry but not on
the NIC results in a certain error in the CTIW.log. Disabling IPv6 on the NIC
gets past the original error (wouldn't find router; even after manually
entering IP and always failed with generic message), re-arranges DHCP, but
can't setup a scope of IPv6 in DHCP. Not sure how to disable IPv6 in DHCP,
but it seems like I'm chasing IPv6 components so I'm enabling IPv6 and will
see how far I get. Will need a reboot early tomorrow morning and I'll try
again.

"Merv Porter [SBS-MVP]" wrote:

> Any other 3rd party software installed?
>
> --
> Merv Porter [SBS-MVP]
> ============================
>
> "RBM" <RBM@discussions.microsoft.com> wrote in message
> news:65C4AE6E-80ED-41C5-BD02-D68C7F021FAD@microsoft.com...
> > Same error but not running any AV. Any ideas?
> >
> > "Merv Porter [SBS-MVP]" wrote:
> >
> >> Hi Kevin,
> >>
> >> 3rd party antivirus software blocking something? (disable, or better
> >> yet,
> >> uninstall AV software on the server to test).
> >>
> >> SBS 2008: CTIW fails to complete successfully
> >> http://blogs.technet.com/asksbs/arch...cessfully.aspx
> >>
> >> --
> >> Merv Porter [SBS-MVP]
> >> ============================
> >>
> >> "Kevin Zhou" <KevinZhou@discussions.microsoft.com> wrote in message
> >> news:2E6B5458-ABDD-4AA2-BA6E-827D60AFFA71@microsoft.com...
> >> >I am getting "unknown error" when run Internet connection wizard in SBS
> >> >2008.
> >> > I don't know where I am going to start to troubleshoot it. I have
> >> > manually
> >> > entered my router IP address, and the SBS server IP address, but no go
> >> > except
> >> > getting an unknown error.
> >> >
> >> > And stranger enough, after the error, my SBS server IP address was
> >> > changed
> >> > to use DHCP IP address not the static IP address, and the DNS server is
> >> > stopped on SBS server.
> >> >
> >> > Please help.
> >> >
> >> > Kevin
> >>
> >>
> >>
>
>
>

Is this how you disabled IPv6?

Issues After Disabling IPv6 on Your NIC on SBS 2008
http://blogs.technet.com/sbs/archive...-sbs-2008.aspx

--
Merv Porter [SBS-MVP]
============================

"RBM" <RBM@discussions.microsoft.com> wrote in message
news:CBDEB310-942A-4124-BF23-DF624F7AACEB@microsoft.com...
>I think it might be the disabled IPv6. Disabled in the registry but not on
> the NIC results in a certain error in the CTIW.log. Disabling IPv6 on the
> NIC
> gets past the original error (wouldn't find router; even after manually
> entering IP and always failed with generic message), re-arranges DHCP,
> but
> can't setup a scope of IPv6 in DHCP. Not sure how to disable IPv6 in DHCP,
> but it seems like I'm chasing IPv6 components so I'm enabling IPv6 and
> will
> see how far I get. Will need a reboot early tomorrow morning and I'll try
> again.
>
> "Merv Porter [SBS-MVP]" wrote:
>
>> Any other 3rd party software installed?
>>
>> --
>> Merv Porter [SBS-MVP]
>> ============================
>>
>> "RBM" <RBM@discussions.microsoft.com> wrote in message
>> news:65C4AE6E-80ED-41C5-BD02-D68C7F021FAD@microsoft.com...
>> > Same error but not running any AV. Any ideas?
>> >
>> > "Merv Porter [SBS-MVP]" wrote:
>> >
>> >> Hi Kevin,
>> >>
>> >> 3rd party antivirus software blocking something? (disable, or better
>> >> yet,
>> >> uninstall AV software on the server to test).
>> >>
>> >> SBS 2008: CTIW fails to complete successfully
>> >> http://blogs.technet.com/asksbs/arch...cessfully.aspx
>> >>
>> >> --
>> >> Merv Porter [SBS-MVP]
>> >> ============================
>> >>
>> >> "Kevin Zhou" <KevinZhou@discussions.microsoft.com> wrote in message
>> >> news:2E6B5458-ABDD-4AA2-BA6E-827D60AFFA71@microsoft.com...
>> >> >I am getting "unknown error" when run Internet connection wizard in
>> >> >SBS
>> >> >2008.
>> >> > I don't know where I am going to start to troubleshoot it. I have
>> >> > manually
>> >> > entered my router IP address, and the SBS server IP address, but no
>> >> > go
>> >> > except
>> >> > getting an unknown error.
>> >> >
>> >> > And stranger enough, after the error, my SBS server IP address was
>> >> > changed
>> >> > to use DHCP IP address not the static IP address, and the DNS server
>> >> > is
>> >> > stopped on SBS server.
>> >> >
>> >> > Please help.
>> >> >
>> >> > Kevin
>> >>
>> >>
>> >>
>>
>>
>>

"RBM" <RBM@discussions.microsoft.com> wrote in message
news:CBDEB310-942A-4124-BF23-DF624F7AACEB@microsoft.com...


As Merv previously stated, you must remove 64.65.208.6 from the DHCP Scope
Options (Option 006). That IP address is an external DNS address. It has no
reference to your internal zone called "thoughtforms.local" which only
exists on your SBS DNS service.

Please remove that from the scope options, restart the workstations, and
re-run the wizard, as Merv suggested.

For efficient internet resolution, configure a forwarder. The following
shows how (scroll down to Forwarding in the link). Configuring a forwarder
is a DNS generic feature, which means it works the same for SBS and non-SBS.

HOW TO Configure DNS for Internet Access in Windows Server 2003 (forwarding)
:
http://support.microsoft.com/?id=323380

Ace


>I think it might be the disabled IPv6. Disabled in the registry but not on
> the NIC results in a certain error in the CTIW.log. Disabling IPv6 on the
> NIC
> gets past the original error (wouldn't find router; even after manually
> entering IP and always failed with generic message), re-arranges DHCP,
> but
> can't setup a scope of IPv6 in DHCP. Not sure how to disable IPv6 in DHCP,
> but it seems like I'm chasing IPv6 components so I'm enabling IPv6 and
> will
> see how far I get. Will need a reboot early tomorrow morning and I'll try
> again.
>
> "Merv Porter [SBS-MVP]" wrote:
>
>> Any other 3rd party software installed?
>>
>> --
>> Merv Porter [SBS-MVP]
>> ============================
>>
>> "RBM" <RBM@discussions.microsoft.com> wrote in message
>> news:65C4AE6E-80ED-41C5-BD02-D68C7F021FAD@microsoft.com...
>> > Same error but not running any AV. Any ideas?
>> >
>> > "Merv Porter [SBS-MVP]" wrote:
>> >
>> >> Hi Kevin,
>> >>
>> >> 3rd party antivirus software blocking something? (disable, or better
>> >> yet,
>> >> uninstall AV software on the server to test).
>> >>
>> >> SBS 2008: CTIW fails to complete successfully
>> >> http://blogs.technet.com/asksbs/arch...cessfully.aspx
>> >>
>> >> --
>> >> Merv Porter [SBS-MVP]
>> >> ============================
>> >>
>> >> "Kevin Zhou" <KevinZhou@discussions.microsoft.com> wrote in message
>> >> news:2E6B5458-ABDD-4AA2-BA6E-827D60AFFA71@microsoft.com...
>> >> >I am getting "unknown error" when run Internet connection wizard in
>> >> >SBS
>> >> >2008.
>> >> > I don't know where I am going to start to troubleshoot it. I have
>> >> > manually
>> >> > entered my router IP address, and the SBS server IP address, but no
>> >> > go
>> >> > except
>> >> > getting an unknown error.
>> >> >
>> >> > And stranger enough, after the error, my SBS server IP address was
>> >> > changed
>> >> > to use DHCP IP address not the static IP address, and the DNS server
>> >> > is
>> >> > stopped on SBS server.
>> >> >
>> >> > Please help.
>> >> >
>> >> > Kevin
>> >>
>> >>
>> >>
>>
>>
>>

The 64... IP was previously and automatically removed by CTIW (wkst had a
previous DHCP lease). Not sure why I would need to remove this and restart
the WORKSTATION (as stated below); then re-run the wizard ?????

To humor you: DHCP does not have any external DNS referenced, I added DNS
forwarders and re-ran CTIW. I am presented with a message stating that CTIW
"Cannot configure IPv6 in DHCP..." (This is with IPv6 unchecked on the NIC).
Checking IPv6 on the NIC and re-running CTIW (as stated in another forum)
brings back a generic failure message in CTIW ("...Unknow error...).

"Ace Fekay [MCT]" wrote:

> "RBM" <RBM@discussions.microsoft.com> wrote in message
> news:CBDEB310-942A-4124-BF23-DF624F7AACEB@microsoft.com...
>
>
> As Merv previously stated, you must remove 64.65.208.6 from the DHCP Scope
> Options (Option 006). That IP address is an external DNS address. It has no
> reference to your internal zone called "thoughtforms.local" which only
> exists on your SBS DNS service.
>
> Please remove that from the scope options, restart the workstations, and
> re-run the wizard, as Merv suggested.
>
> For efficient internet resolution, configure a forwarder. The following
> shows how (scroll down to Forwarding in the link). Configuring a forwarder
> is a DNS generic feature, which means it works the same for SBS and non-SBS.
>
> HOW TO Configure DNS for Internet Access in Windows Server 2003 (forwarding)
> :
> http://support.microsoft.com/?id=323380
>
> Ace
>
>
> >I think it might be the disabled IPv6. Disabled in the registry but not on
> > the NIC results in a certain error in the CTIW.log. Disabling IPv6 on the
> > NIC
> > gets past the original error (wouldn't find router; even after manually
> > entering IP and always failed with generic message), re-arranges DHCP,
> > but
> > can't setup a scope of IPv6 in DHCP. Not sure how to disable IPv6 in DHCP,
> > but it seems like I'm chasing IPv6 components so I'm enabling IPv6 and
> > will
> > see how far I get. Will need a reboot early tomorrow morning and I'll try
> > again.
> >
> > "Merv Porter [SBS-MVP]" wrote:
> >
> >> Any other 3rd party software installed?
> >>
> >> --
> >> Merv Porter [SBS-MVP]
> >> ============================
> >>
> >> "RBM" <RBM@discussions.microsoft.com> wrote in message
> >> news:65C4AE6E-80ED-41C5-BD02-D68C7F021FAD@microsoft.com...
> >> > Same error but not running any AV. Any ideas?
> >> >
> >> > "Merv Porter [SBS-MVP]" wrote:
> >> >
> >> >> Hi Kevin,
> >> >>
> >> >> 3rd party antivirus software blocking something? (disable, or better
> >> >> yet,
> >> >> uninstall AV software on the server to test).
> >> >>
> >> >> SBS 2008: CTIW fails to complete successfully
> >> >> http://blogs.technet.com/asksbs/arch...cessfully.aspx
> >> >>
> >> >> --
> >> >> Merv Porter [SBS-MVP]
> >> >> ============================
> >> >>
> >> >> "Kevin Zhou" <KevinZhou@discussions.microsoft.com> wrote in message
> >> >> news:2E6B5458-ABDD-4AA2-BA6E-827D60AFFA71@microsoft.com...
> >> >> >I am getting "unknown error" when run Internet connection wizard in
> >> >> >SBS
> >> >> >2008.
> >> >> > I don't know where I am going to start to troubleshoot it. I have
> >> >> > manually
> >> >> > entered my router IP address, and the SBS server IP address, but no
> >> >> > go
> >> >> > except
> >> >> > getting an unknown error.
> >> >> >
> >> >> > And stranger enough, after the error, my SBS server IP address was
> >> >> > changed
> >> >> > to use DHCP IP address not the static IP address, and the DNS server
> >> >> > is
> >> >> > stopped on SBS server.
> >> >> >
> >> >> > Please help.
> >> >> >
> >> >> > Kevin
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>
>