Outlook Web Access does not show calendar event details or tasks

I just had a user contact me about an issue with a SBS 2003 machine
running Exchange 2003 with the service pack installed. There haven't
been any issues on this machine for awhile. However the user running
IE6 out of the office on a laptop can connect to OWA and view/send
emails.

However the problem occurs when he goes to the calendar tab. It shows
the event on the 1/7/31 day views, however if he doubleclicks on an
event it pops up a window and it is blank. If he clicks on a
recurring event it asks him which one he wants to see and then it does
show up correctly.

Also nothing happens when you click on Tasks at all.

I don't have my notes in front of me, but awhile back I had a user on
Vista and/or IE8 that needed some Microsoft patch put on to allow OWA
to work for them. I believe it was this patch that changed the color
of the menu from blue to red as well.

I'm not sure if that has something to do with this issue or not.

Any ideas in finding the solution would be most appreciated.

--
Thanks in advance
Blaine

blaine <blainehilton@gmail.com> wrote:
> I just had a user contact me about an issue with a SBS 2003 machine
> running Exchange 2003 with the service pack installed. There haven't
> been any issues on this machine for awhile. However the user running
> IE6 out of the office on a laptop can connect to OWA and view/send
> emails.
>
> However the problem occurs when he goes to the calendar tab. It shows
> the event on the 1/7/31 day views, however if he doubleclicks on an
> event it pops up a window and it is blank. If he clicks on a
> recurring event it asks him which one he wants to see and then it does
> show up correctly.
>
> Also nothing happens when you click on Tasks at all.
>
> I don't have my notes in front of me, but awhile back I had a user on
> Vista and/or IE8 that needed some Microsoft patch put on to allow OWA
> to work for them. I believe it was this patch that changed the color
> of the menu from blue to red as well.
>
> I'm not sure if that has something to do with this issue or not.
>
> Any ideas in finding the solution would be most appreciated.

There's no patch needed. This is a client side issue. Out of the box, IE6
runs OWA just fine.

Have the user run Microsoft Update on his laptop, install all needed updates
for Windows and other apps, and install IE7.

Hello Blaine,

Thanks for your post and Lanwench's input.

As far as I know there isn't any known issue recently about IE update caused OWA problems. I agree with Lanwench that it should be a specific client computer issue when
accessing OWA and best practice is to make sure that client computer is up to date with all needed updates including Windows system updates and IE updates.

Thanks for your time.


Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support