SBS 2008 unable to receive email messages

Greetings,

I just completed a migration from SBS 2003 to SBS 2008.
Only two configuration items changed from the SBS 2003 installation: the SBS
computer name and the internal I.P. address of the SBS 2008 box.
Immediately after successful completion of the migration, AD, user accounts,
mailbox migration, at 15:00 on 3/5/09, the messages began arriving at my
mailbox. No email messages have arrived since that one time.
I can send messages with no problems from both the Outlook client and by
using OWA. I can receive RSS feed messages from MSNBC News. The SSL
certificate warning appears when I access both Outlook from the LAN
workstation and OWA from the LAN workstation. My research revealed several
other individuals are experiencing similar issues but the responses to them
were mainly more questions.
So far I have updated and rebooted the SBS08 box, verified the presence of
the correct SBS08 DNS entries and absence of any SBS03 entries.
I have the following entry in the EMC:
EMC/Server Configuration/Hub Transport/Receive Connector/Windows SBS
Internet Receive 'ServerName'/Remote IP Address(es)/ _external IP address of
the mail.domain.com server_. When I also added the actual I.P. addresses of
the four Postini spam filter servers, there was continued absence of email,
i.e. no change.
Any help would be greatly appreciated. I have purchased an SSL certificate
from GoDaddy but have not yet installed it.

Paul

Hi Paul,

Thank you for your post.

As I understand it, the issue is:

After a successful migration from SBS 2003 to SBS 2008 with AD, user accounts, mailbox migration, there is no inbound mail flow from that time. You can
only send message and receive RSS feed messages from MSNBC News but no mails arrived to your SBS server. You have updated and rebooted the
SBS server and verified DNS entries. You purchased an SSL certificate from GoDaddy but have not yet installed it.

If I have misunderstood your concerns please feel free to let me know.

Before we go further, I would like to confirm with you about the current situations:

1. Do you mean after 3/5/09 on emails are received for all users?
2. Do you mean user cannot even receive internal mails from other domain users?
3. Have you run the "Connect to the Internet Wizard" and can you send mail to external domains normally now?

By default, after a successful setup/migration, Exchange will be configured in way where internal e-mail flow will be operational. In order to configure
Exchange to properly host Internet e-mail, the Internet Address Management Wizard will have to be completed, even the manual configuration option will
configure Exchange to host the selected domain name. Therefore, at this time, I suggest we try to re-run the Internet Address Management Wizard again
to configure Exchange settings first including Send Connector, Receive Connector, Accepted domains and Email Address Policy etc.

1. Open the Windows SBS Console.
2. On the navigation bar, click Home.
3. In Getting Started, click Set up your Internet Address. The Internet Address Management Wizard appears.
4. Follow the instructions in the wizard to do following:
a.Choose to purchase a new domain name or use an existing domain name.
b.Choose whether you want the server to manage the domain name or whether you will manage the domain name yourself.
c. Specify a domain name that you want to use or purchase.
d. Use the Advanced settings option to designate a prefix to use with your domain name, for example; remote.contoso.com.
5. Depending on the choices that you make in Step 4, you may also need to follow instructions in the wizard to do one or more of the following:
a. Choose a domain name provider from a list of available providers.
b. Select an alternate domain name if the name you requested is not available.
c. Register or transfer a new domain name.
d. Record the domain information that you registered with your domain name provider.
e. Configure advanced settings.

The following tasks are performed based on the selections and current server configuration:

Create SBS internet receive connector (skip if exists):
new-receiveconnector -Name "Windows SBS Internet Receive SERVER-NAME" -RemoteIPRanges 0.0.0.0-192.167.255.255,192.168.0.1-
192.168.0.1,192.168.1.0-255.255.255.255 -Bindings "192.168.0.2:25" -AuthMechanism "Tls" -PermissionGroups "AnonymousUsers" -Usage "Internet" -
Server "SERVER-NAME"

You may also refer to the SBS blog step by step for more detailed information:

Introducing the Internet Address Management Wizard from part 1 to part 3:

? Part 1 will cover using the wizard to purchase a new Internet domain name
? Part 2 will cover using a domain name you already own
? Part 3 will cover what changes the wizard makes to your server and DNS records

Introducing the Internet Address Management Wizard(IAMW): Part 1 of 3
http://blogs.technet.com/sbs/archive...rt-1-of-3.aspx


After we run IAMW , regarding the certificate you mentioned that have not installed, please follow "Add a Trusted Certificate Wizard" to install it:

Introducing the "Add a Trusted Certificate Wizard" in SBS 2008
<http://blogs.technet.com/sbs/archive/2008/09/20/introducing-the-add-a-trusted-certificate-wizard-in-sbs-2008.aspx>


At the same time, here I recommend you install and run SBS 2008 Best Practices Analyzer to scan and detect the potential errors on SBS server.

Introducing the Windows Small Business Server 2008 Best Practices Analyzer
<http://technet.microsoft.com/en-us/library/dd145275.aspx>

Windows Small Business Server 2008 Best Practices Analyzer
<http://www.microsoft.com/downloads/details.aspx?familyid=86a1aa32-9814-484e-bd43-3e42aec7f731&displaylang=en&tm>


For your additional reference, here is a similar mail flow issue about SBS 2003 migration to SBS 2008:

SBS 2003 to SBS 2008 Migration - Connect to Internet Wizard Failing
<http://www.microsoft.com/communities...6ad-4094-8f79-
bdf9fe63cd72&cat=&lang=&cr=&sloc=&p=1>


Hope this helps. Also, if you have any questions or concerns, please do not hesitate to let me know.

Thanks for your earlier feedback!


Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support

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SOLUTION
Placed the following entry n the EMC:
EMC/Server Configuration/Hub Transport/Receive Connector/Windows SBS
Internet Receive 'ServerName'/Properties/ Network/Remote IP Address(es)/
0.0.0.0-255.255.255.255
No other address ranges are present in the Remote IP Address(es) window.
Once that specified range was activated by clicking Apply, mail started to
flow within 10 seconds.
Thanks to all who replied.
Paul

"m3pilot" <dal330@hotmail.com> wrote in message
news:029DB70B-327C-481C-A289-E44DA22BF87E@microsoft.com...
> Greetings,
>
> I just completed a migration from SBS 2003 to SBS 2008.
> Only two configuration items changed from the SBS 2003 installation: the
> SBS computer name and the internal I.P. address of the SBS 2008 box.
> Immediately after successful completion of the migration, AD, user
> accounts, mailbox migration, at 15:00 on 3/5/09, the messages began
> arriving at my mailbox. No email messages have arrived since that one
> time.
> I can send messages with no problems from both the Outlook client and by
> using OWA. I can receive RSS feed messages from MSNBC News. The SSL
> certificate warning appears when I access both Outlook from the LAN
> workstation and OWA from the LAN workstation. My research revealed
> several other individuals are experiencing similar issues but the
> responses to them were mainly more questions.
> So far I have updated and rebooted the SBS08 box, verified the presence of
> the correct SBS08 DNS entries and absence of any SBS03 entries.
> I have the following entry in the EMC:
> EMC/Server Configuration/Hub Transport/Receive Connector/Windows SBS
> Internet Receive 'ServerName'/Remote IP Address(es)/ _external IP address
> of the mail.domain.com server_. When I also added the actual I.P.
> addresses of the four Postini spam filter servers, there was continued
> absence of email, i.e. no change.
> Any help would be greatly appreciated. I have purchased an SSL certificate
> from GoDaddy but have not yet installed it.
>
> Paul
>

Hi Paul,

Glad to hear from you and know the issue has been resolved.

As we discussed, to configure Exchange to properly host Internet e-mail, the "Internet Address Management Wizard(IAMW)" will have to be completed.
IAMW will automatically configure Exchange settings including Send Connector, Receive Connector(including Remote IP Addresss(es)), Accepted
domains and Email Address Policy etc. Actually, an Internet Receive Connector will be created after we run IAMW. For example, if the SBS 2008 server IP
is 192.168.0.2 and the router in front of it is 192.168.0.1, then the below command shell will be performed by IAMW:

Create SBS internet receive connector (skip if exists):
new-receiveconnector -Name "Windows SBS Internet Receive SERVER-NAME" -RemoteIPRanges 0.0.0.0-192.167.255.255,192.168.0.1-
192.168.0.1,192.168.1.0-255.255.255.255 -Bindings "192.168.0.2:25" -AuthMechanism "Tls" -PermissionGroups "AnonymousUsers" -Usage "Internet" -
Server "SERVER-NAME"


Considering the issue had been resolved, to help other people from our experience, I would like to make a summary here. If you have any further
concerns with this issue, feel free to let me know.

Problem Description:
===================
After migration from SBS 2003 to SBS 2008, internal mail works, but no external emails arrives.

Cause:
===================
The Remote servers IP range is incorrect on the SBS Internet Receive Connector.

Resolution:
===================
Modify the Remote IP address range and mail start to flow normally.


Here are some SBS 2008 related articles just for your reference:

Introducing the Internet Address Management Wizard: Part 1 of 3
http://blogs.technet.com/sbs/archive...rt-1-of-3.aspx

Introducing the Internet Address Management Wizard: Part 2 of 3
http://blogs.technet.com/sbs/archive...rt-2-of-3.aspx

Introducing the Internet Address Management Wizard: Part 3 of 3
http://blogs.technet.com/sbs/archive...rt-3-of-3.aspx

Downloadable documentation for Windows Small Business Server 2008
http://technet.microsoft.com/en-us/l.../cc707659.aspx

Windows Small Business Server 2008 Technical FAQ
http://technet.microsoft.com/en-us/sbs/cc817589.aspx

Again, thank you for posting in the SBS Public newsgroups. Please feel free to contact us again in the future.

Have a nice day!


Sincerely,
Robbin Meng
Microsoft Online Newsgroup Support

"m3pilot" wrote:

> Greetings,
>
> I just completed a migration from SBS 2003 to SBS 2008.
> Only two configuration items changed from the SBS 2003 installation: the SBS
> computer name and the internal I.P. address of the SBS 2008 box.
> Immediately after successful completion of the migration, AD, user accounts,
> mailbox migration, at 15:00 on 3/5/09, the messages began arriving at my
> mailbox. No email messages have arrived since that one time.
> I can send messages with no problems from both the Outlook client and by
> using OWA. I can receive RSS feed messages from MSNBC News. The SSL
> certificate warning appears when I access both Outlook from the LAN
> workstation and OWA from the LAN workstation. My research revealed several
> other individuals are experiencing similar issues but the responses to them
> were mainly more questions.
> So far I have updated and rebooted the SBS08 box, verified the presence of
> the correct SBS08 DNS entries and absence of any SBS03 entries.
> I have the following entry in the EMC:
> EMC/Server Configuration/Hub Transport/Receive Connector/Windows SBS
> Internet Receive 'ServerName'/Remote IP Address(es)/ _external IP address of
> the mail.domain.com server_. When I also added the actual I.P. addresses of
> the four Postini spam filter servers, there was continued absence of email,
> i.e. no change.
> Any help would be greatly appreciated. I have purchased an SSL certificate
> from GoDaddy but have not yet installed it.
>
> Paul
>
>

"m3pilot" wrote:

> Greetings,
>
> I just completed a migration from SBS 2003 to SBS 2008.
> Only two configuration items changed from the SBS 2003 installation: the SBS
> computer name and the internal I.P. address of the SBS 2008 box.
> Immediately after successful completion of the migration, AD, user accounts,
> mailbox migration, at 15:00 on 3/5/09, the messages began arriving at my
> mailbox. No email messages have arrived since that one time.
> I can send messages with no problems from both the Outlook client and by
> using OWA. I can receive RSS feed messages from MSNBC News. The SSL
> certificate warning appears when I access both Outlook from the LAN
> workstation and OWA from the LAN workstation. My research revealed several
> other individuals are experiencing similar issues but the responses to them
> were mainly more questions.
> So far I have updated and rebooted the SBS08 box, verified the presence of
> the correct SBS08 DNS entries and absence of any SBS03 entries.
> I have the following entry in the EMC:
> EMC/Server Configuration/Hub Transport/Receive Connector/Windows SBS
> Internet Receive 'ServerName'/Remote IP Address(es)/ _external IP address of
> the mail.domain.com server_. When I also added the actual I.P. addresses of
> the four Postini spam filter servers, there was continued absence of email,
> i.e. no change.
> Any help would be greatly appreciated. I have purchased an SSL certificate
> from GoDaddy but have not yet installed it.
>
> Paul
>
>