Backup error - An inconsistency was encountered on the requested m

OS: Windows Small Business Server 2003 R2 SP2
Backup Device: LTO2 internal Tape Backup
Backup configured via: SBS backup wizard
Problem: When I run backups I receive a constant error "An inconsistency was
encountered on the requested media". I have searched many places and have not
found any solution related to SBS 2003 R2. I have posted the latest backup
log with the error below.

What I want to achieve: I know I can schedule the backup directly with
NTbackup without verification, however I don't want to do that and want to
use the SBS backup wizard to run a successful backup.

What have I done already: Updated all the device and tape drivers. Looked at
the VSS admin list writers.

11/11/2008 8:00 PM
-------------------------------
Date: 11/11/2008
Time: 8:00 PM
User: SYSTEM
-------------------------------

Backup Runner started.
NTMS session started successfully.
EnumerateNtmsObject(NTMS_LIBRARY) succeeded.
Will enumerate on 3 media libraries found.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
Found an enabled library.
InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
Identify Media completed
EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
Will enumerate on 0 media types found.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
Found an enabled library.
InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
Identify Media completed
EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
Will enumerate on 1 media types found.
GetNtmsObjectInformation(NtmsPhysicalMediaInfo) succeeded.
GetNtmsObjectInformation(NtmsMediaTypeInfo) succeeded.
Found a tape media type in the library (LTO Ultrium).
Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft Windows
Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS Backup
created on 11/11/2008 at 8:00 PM" /v:yes /r:no /rs:no /hc:on /m normal /j
"Small Business Server Backup Job" /l:s /p "LTO Ultrium" /UM
NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local
Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup05.log
=============<BEGIN NTBACKUP LOG FILE>=====================
Backup Status
Operation: Backup
Active backup destination: LTO Ultrium
Media name: "Media created 11/11/2008 at 8:26 PM"

Volume shadow copy creation: Attempt 1.
Backup (via shadow copy) of "C: OS"
Backup set #1 on media #1
Backup description: "SBS Backup created on 11/11/2008 at 8:00 PM"
Media name: "Media created 11/11/2008 at 8:26 PM"

Backup Type: Normal

Backup started on 11/11/2008 at 8:30 PM.
Backup completed on 11/11/2008 at 9:00 PM.
Directories: 4434
Files: 33812
Bytes: 15,968,626,895
Time: 30 minutes and 1 second
Backup (via shadow copy) of "D: DATAPART1"
Backup set #2 on media #1
Backup description: "SBS Backup created on 11/11/2008 at 8:00 PM"
Media name: "Media created 11/11/2008 at 8:26 PM"

Backup Type: Normal

Backup started on 11/11/2008 at 9:00 PM.
Backup completed on 11/11/2008 at 10:06 PM.
Directories: 4042
Files: 50154
Bytes: 35,717,686,300
Time: 1 hour, 5 minutes, and 45 seconds
Backup of "Server\Microsoft Information Store\First Storage Group"
Backup set #3 on media #1
Backup description: "SBS Backup created on 11/11/2008 at 8:00 PM"
Media name: "Media created 11/11/2008 at 8:26 PM"

Backup Type: Normal

Backup started on 11/11/2008 at 10:06 PM.
Backup completed on 11/11/2008 at 10:11 PM.
Directories: 4
Files: 5
Bytes: 7,116,858,158
Time: 4 minutes and 56 seconds
Backup (via shadow copy) of "System State"
Backup set #4 on media #1
Backup description: "SBS Backup created on 11/11/2008 at 8:00 PM"
Media name: "Media created 11/11/2008 at 8:26 PM"

Backup Type: Copy

Backup started on 11/11/2008 at 10:11 PM.
Backup completed on 11/11/2008 at 10:12 PM.
Directories: 261
Files: 2899
Bytes: 608,274,077
Time: 40 seconds

----------------------

Verify Status
Operation: Verify After Backup
Active backup destination: LTO Ultrium

Verify of "C:"
Backup set #1 on media #1
Backup description: "SBS Backup created on 11/11/2008 at 8:00 PM"
Verify started on 11/11/2008 at 10:14 PM.
Verify completed on 11/11/2008 at 10:22 PM.
Directories: 4434
Files: 33812
Different: 0
Bytes: 15,968,626,895
Time: 8 minutes and 11 seconds

Verify of "D:"
Backup set #2 on media #1
Backup description: "SBS Backup created on 11/11/2008 at 8:00 PM"
Verify started on 11/11/2008 at 10:22 PM.

Error: An inconsistency was encountered on the requested media.
Verify completed on 11/11/2008 at 10:41 PM.
Directories: 4042
Files: 50154
Different: 0
Bytes: 35,717,686,300
Time: 19 minutes and 25 seconds

----------------------

=============<END NTBACKUP LOG FILE>=====================
NTBackup finished the backup with errors.

For more information about failed backups, see the article on
troubleshooting your backup at the following Web page:
http://go.microsoft.com/fwlink/?LinkId=18414

Backup ended at Tuesday, November 11, 2008 10:42 PM
Backup Runner finished.

Hello,

Thank you for posting here.

According to your description, I understand that:
You receive the error "An inconsistency was encountered on the requested
media" in the SBS backup.

If I have misunderstood the problem, please don't hesitate to let me know.

Typically, this error indicates that the tape or tape drive encounter some
problems driver is in some errors to write date on. I would like to
recommend that you first backup onto another tape to have a try. If
possible, check it works if you replace another drive driver.

Please collect the following information for further investgation:

1. Please collect the MPS report on the SBS server that will contain the
event logs and system diagnoise logs. It will help us to troubleshoot the
issue.
Microsoft Product Support's Reporting Tools (MPSRPT_SETUPPerf.EXE)
http://www.microsoft.com/downloads/d...C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en

2. Connect the tape drive to another Win 2003 server and do the same test.
3. Backup any small folder to the tape, for a test.
4. Backup the drive c: to a file in the local disk.

Hope it helps. If you have any questions or concerns, please do not
hesitate to let me know.


Best regards,
Miles Li

Microsoft Online Partner Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
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Thank you, Miles.

The tape drive runs perfectly, infact this is our second tape drive. There
was nothing wrong with the first one, however we had it changed to another
brand new one. The server is less than a month old.

The tapes are also brand new.

I will run the MPSRPT_Setuppref and email the CAB file to you

"Miles Li [MSFT]" wrote:

> Hello,
>
> Thank you for posting here.
>
> According to your description, I understand that:
> You receive the error "An inconsistency was encountered on the requested
> media" in the SBS backup.
>
> If I have misunderstood the problem, please don't hesitate to let me know.
>
> Typically, this error indicates that the tape or tape drive encounter some
> problems driver is in some errors to write date on. I would like to
> recommend that you first backup onto another tape to have a try. If
> possible, check it works if you replace another drive driver.
>
> Please collect the following information for further investgation:
>
> 1. Please collect the MPS report on the SBS server that will contain the
> event logs and system diagnoise logs. It will help us to troubleshoot the
> issue.
> Microsoft Product Support's Reporting Tools (MPSRPT_SETUPPerf.EXE)
> http://www.microsoft.com/downloads/d...C7C-7CA5-408F-
> 88B7-F9C79B7306C0&displaylang=en
>
> 2. Connect the tape drive to another Win 2003 server and do the same test.
> 3. Backup any small folder to the tape, for a test.
> 4. Backup the drive c: to a file in the local disk.
>
> Hope it helps. If you have any questions or concerns, please do not
> hesitate to let me know.
>
>
> Best regards,
> Miles Li
>
> Microsoft Online Partner Support
> Microsoft Global Technical Support Center
>
> Get Secure! - www.microsoft.com/security
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>

Hello,

Thanks for the update. Please take your time to collect the MPS report on
the SBS server.

Based on my experience, this issue will also occur if the tape device
driver is out of date. So I suggest that we firstly contact the device
vendor to make sure that you are using the latest LTO tape device drivers.

Then, let's do the following:

1. On SBS Server, click Start -> Run, type REGEDIT and click OK.
2. Go to the following keys:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\NTMS\OMID\Tape\HP
HKEY_LOCAL_MACHINE \System\CurrentControlSet\Control\NTMS\OMID\Tape\MTF
HKEY_LOCAL_MACHINE \System\CurrentControlSet\Control\NTMS\OMID\Tape\QIC

3. Please make sure that the path to the dll file is correct. Also, please
search your SBS Server to make sure that the dll files are there.
4. If there are other registry keys under
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\NTMS\OMID\Tape, please
right click this key, select to export the registry key, rename the .reg
file to .old, and email it to me.
5. On the SBS Server, click Start -> Run, type MSCOFIG and click OK.
6. Go to services tab click the option to hide all Microsoft services, then
click the Disable All button.
7. Go to Startup tab, click the Disable All button.
8. Restart the SBS Server.
9. Click Start -> Run, type NTBACKUP and click OK.
10. Click the "Advanced Mode" on the welcome page and then go to Backup
tape.
11. Configure an backup and run this backup to see if it works.

Please also collect the following information for analyzing this issue:

1. On the SBS Server, compress and email me at v-mileli@microsoft.com with
the "C:\Program Files\Microsoft Windows Small Business
Server\Support\Backup Logs" folder. On the SBS Server, compress and email
me with the "C:\Documents and Settings\%username%\Local
Settings\Application Data\Microsoft\Windows NT\NTBackup\data" folder.

2. If possible, check how it works if you attach the tape drive on another
computer and take a backup.

Hope it helps. If you have any questions or concerns, please do not
hesitate to let me know.



Best regards,
Miles Li

Microsoft Online Partner Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.