SBS Backup failure - constant

[ssimpson]

I'm running Windows Server 2003 SBS SP2 and I've been having the same problem for the last few months now with the Backup utility. I'm backing up to an external USB hard drive. The backup operation continually fails, and, on test restore, I get the error message "the backup file contains unrecognized data and cannot be used". I've rebuilt the job, reformatted the drive all to no avail. Here's the logfile from the most recent job:


10/14/2008 11:00 PM
-------------------------------
Date: 10/14/2008
Time: 11:00 PM
User: SYSTEM
-------------------------------

Backup Runner started.
Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft Windows Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS Backup created on 10/14/2008 at 11:00 PM" /v:yes /r:no /rs:no /hc:off /m normal /j "Small Business Server Backup Job" /l:s /f "E:\Backups\Backup Files\Small Business Server Backup (02).bkf" /UM
NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup05.log
=====================<BEGIN NTBACKUP LOG FILE>=====================
Backup Status
Operation: Backup
Active backup destination: File
Media name: "Small Business Server Backup (02).bkf created 10/14/2008 at 11:00 PM"

Volume shadow copy creation: Attempt 1.
Backup (via shadow copy) of "C: "
Backup set #1 on media #1
Backup description: "SBS Backup created on 10/14/2008 at 11:00 PM"
Media name: "Small Business Server Backup (02).bkf created 10/14/2008 at 11:00 PM"

Backup Type: Normal

Backup started on 10/14/2008 at 11:02 PM.

Error: The device reported an error on a request to write data to media.
Error reported: Invalid command.
There may be a hardware or media problem.
Please check the system event log for relevant failures.
The operation was ended.
Backup completed on 10/15/2008 at 1:01 AM.
Directories: 1007
Files: 17210
Bytes: 68,886,017,623
Time: 1 hour, 59 minutes, and 4 seconds

Error: C: is not a valid drive, or you do not have access.


Error: An inconsistency was encountered in the requested backup file.

Error: SERVER\Microsoft Information Store\First Storage Group is not a valid drive, or you do not have access.


Error: An inconsistency was encountered in the requested backup file.

----------------------

The operation did not successfully complete.

----------------------

=======================<END NTBACKUP LOG FILE>=====================
NTBackup finished the backup with errors.

For more information about failed backups, see the article on troubleshooting your backup at the following Web page: http://go.microsoft.com/fwlink/?LinkId=18414

Backup ended at Wednesday, October 15, 2008 1:01 AM
Backup Runner finished.

In my even viewer logs, I run across errors 8001, 8017, 8019, all associated with ntbackup. I'm also getting warning event ids 1524 "Windows cannot unload your classes registry file - it is still in use by other applications or services. The file will be unloaded when it is no longer in use. "

& 1517: "Windows saved user SERVER\SBS Backup User registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

Please help!

Thanks in advance

Take a look at http://support.microsoft.com/kb/555613 let us know what
media you are backing up to, the size of successful backups if any and the
free space on the drives you are backing up and the backup media.

--
Frank McCallister SBS MVP
MCP Microsoft Small Business Specialist
COMPUMAC

"ssimpson" <ssimpson.3hc9jc@DoNotSpam.com> wrote in message
news:ssimpson.3hc9jc@DoNotSpam.com...
>
> I'm running Windows Server 2003 SBS SP2 and I've been having the same
> problem for the last few months now with the Backup utility. The backup
> operation continually fails, and, on test restore, I get the error
> message "the backup file contains unrecognized data and cannot be used".
> I've rebuilt the job, reformatted the drive all to no avail. Here's the
> logfile from the most recent job:
>
>
> 10/14/2008 11:00 PM
> -------------------------------
> Date: 10/14/2008
> Time: 11:00 PM
> User: SYSTEM
> -------------------------------
>
> Backup Runner started.
> Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft
> Windows Small Business Server\Backup\Small Business Backup Script.bks"
> /d "SBS Backup created on 10/14/2008 at 11:00 PM" /v:yes /r:no /rs:no
> /hc:off /m normal /j "Small Business Server Backup Job" /l:s /f
> "E:\Backups\Backup Files\Small Business Server Backup (02).bkf" /UM
> NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local
> Settings\Application Data\Microsoft\Windows
> NT\NTBackup\data\backup05.log
> =====================<BEGIN NTBACKUP LOG FILE>=====================
> Backup Status
> Operation: Backup
> Active backup destination: File
> Media name: "Small Business Server Backup (02).bkf created 10/14/2008
> at 11:00 PM"
>
> Volume shadow copy creation: Attempt 1.
> Backup (via shadow copy) of "C: "
> Backup set #1 on media #1
> Backup description: "SBS Backup created on 10/14/2008 at 11:00 PM"
> Media name: "Small Business Server Backup (02).bkf created 10/14/2008
> at 11:00 PM"
>
> Backup Type: Normal
>
> Backup started on 10/14/2008 at 11:02 PM.
>
> Error: The device reported an error on a request to write data to
> media.
> Error reported: Invalid command.
> There may be a hardware or media problem.
> Please check the system event log for relevant failures.
> The operation was ended.
> Backup completed on 10/15/2008 at 1:01 AM.
> Directories: 1007
> Files: 17210
> Bytes: 68,886,017,623
> Time: 1 hour, 59 minutes, and 4 seconds
>
> Error: C: is not a valid drive, or you do not have access.
>
>
> Error: An inconsistency was encountered in the requested backup file.
>
> Error: SERVER\Microsoft Information Store\First Storage Group is not a
> valid drive, or you do not have access.
>
>
> Error: An inconsistency was encountered in the requested backup file.
>
> ----------------------
>
> The operation did not successfully complete.
>
> ----------------------
>
> =======================<END NTBACKUP LOG FILE>=====================
> NTBackup finished the backup with errors.
>
> For more information about failed backups, see the article on
> troubleshooting your backup at the following Web page:
> http://go.microsoft.com/fwlink/?LinkId=18414
>
> Backup ended at Wednesday, October 15, 2008 1:01 AM
> Backup Runner finished.
>
> In my even viewer logs, I run across errors 8001, 8017, 8019, all
> associated with ntbackup. I'm also getting warning event ids 1524
> "Windows cannot unload your classes registry file - it is still in use
> by other applications or services. The file will be unloaded when it is
> no longer in use. "
>
> & 1517: "Windows saved user SERVER\SBS Backup User registry while an
> application or service was still using the registry during log off. The
> memory used by the user's registry has not been freed. The registry will
> be unloaded when it is no longer in use.
>
> This is often caused by services running as a user account, try
> configuring the services to run in either the LocalService or
> NetworkService account.
>
> Please help!
>
> Thanks in advance
>
>
> --
> ssimpson
> ------------------------------------------------------------------------
> ssimpson's Profile: http://forums.techarena.in/members/ssimpson.htm
> View this thread:
> SBS Backup failure - constant
>
> http://forums.techarena.in
>

Quite a few answers in Google on that. Did you Google?

"ssimpson" <ssimpson.3hc9jc@DoNotSpam.com> wrote in message
news:ssimpson.3hc9jc@DoNotSpam.com...
>
> I'm running Windows Server 2003 SBS SP2 and I've been having the same
> problem for the last few months now with the Backup utility. The backup
> operation continually fails, and, on test restore, I get the error
> message "the backup file contains unrecognized data and cannot be used".
> I've rebuilt the job, reformatted the drive all to no avail. Here's the
> logfile from the most recent job:
>
>
> 10/14/2008 11:00 PM
> -------------------------------
> Date: 10/14/2008
> Time: 11:00 PM
> User: SYSTEM
> -------------------------------
>
> Backup Runner started.
> Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft
> Windows Small Business Server\Backup\Small Business Backup Script.bks"
> /d "SBS Backup created on 10/14/2008 at 11:00 PM" /v:yes /r:no /rs:no
> /hc:off /m normal /j "Small Business Server Backup Job" /l:s /f
> "E:\Backups\Backup Files\Small Business Server Backup (02).bkf" /UM
> NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local
> Settings\Application Data\Microsoft\Windows
> NT\NTBackup\data\backup05.log
> =====================<BEGIN NTBACKUP LOG FILE>=====================
> Backup Status
> Operation: Backup
> Active backup destination: File
> Media name: "Small Business Server Backup (02).bkf created 10/14/2008
> at 11:00 PM"
>
> Volume shadow copy creation: Attempt 1.
> Backup (via shadow copy) of "C: "
> Backup set #1 on media #1
> Backup description: "SBS Backup created on 10/14/2008 at 11:00 PM"
> Media name: "Small Business Server Backup (02).bkf created 10/14/2008
> at 11:00 PM"
>
> Backup Type: Normal
>
> Backup started on 10/14/2008 at 11:02 PM.
>
> Error: The device reported an error on a request to write data to
> media.
> Error reported: Invalid command.
> There may be a hardware or media problem.
> Please check the system event log for relevant failures.
> The operation was ended.
> Backup completed on 10/15/2008 at 1:01 AM.
> Directories: 1007
> Files: 17210
> Bytes: 68,886,017,623
> Time: 1 hour, 59 minutes, and 4 seconds
>
> Error: C: is not a valid drive, or you do not have access.
>
>
> Error: An inconsistency was encountered in the requested backup file.
>
> Error: SERVER\Microsoft Information Store\First Storage Group is not a
> valid drive, or you do not have access.
>
>
> Error: An inconsistency was encountered in the requested backup file.
>
> ----------------------
>
> The operation did not successfully complete.
>
> ----------------------
>
> =======================<END NTBACKUP LOG FILE>=====================
> NTBackup finished the backup with errors.
>
> For more information about failed backups, see the article on
> troubleshooting your backup at the following Web page:
> http://go.microsoft.com/fwlink/?LinkId=18414
>
> Backup ended at Wednesday, October 15, 2008 1:01 AM
> Backup Runner finished.
>
> In my even viewer logs, I run across errors 8001, 8017, 8019, all
> associated with ntbackup. I'm also getting warning event ids 1524
> "Windows cannot unload your classes registry file - it is still in use
> by other applications or services. The file will be unloaded when it is
> no longer in use. "
>
> & 1517: "Windows saved user SERVER\SBS Backup User registry while an
> application or service was still using the registry during log off. The
> memory used by the user's registry has not been freed. The registry will
> be unloaded when it is no longer in use.
>
> This is often caused by services running as a user account, try
> configuring the services to run in either the LocalService or
> NetworkService account.
>
> Please help!
>
> Thanks in advance
>
>
> --
> ssimpson
> ------------------------------------------------------------------------
> ssimpson's Profile: http://forums.techarena.in/members/ssimpson.htm
> View this thread:
> SBS Backup failure - constant
>
> http://forums.techarena.in
>

[ssimpson]

I'm backing up to a 153.38GB partition on a 500GB local hard disk. The last backup that ran was approx. 92GB in size. I've reformatted the drive twice, it's NTFS, I've rebuilt the job twice, the job is configured to retain only one backup file, so there is no space issue. The job is a full backup, not an incremental.

And yes, I've googled this: circular logging is not enabled, and all my list writers are reporting no errors.

Any ideas?

In Exchange System Manager, do you have Recovery Storage Group listed? If
so, delete it and then try the backup again.

--
Merv Porter [SBS-MVP]
============================

"ssimpson" <ssimpson.3hc9jc@DoNotSpam.com> wrote in message
news:ssimpson.3hc9jc@DoNotSpam.com...
>
> I'm running Windows Server 2003 SBS SP2 and I've been having the same
> problem for the last few months now with the Backup utility. The backup
> operation continually fails, and, on test restore, I get the error
> message "the backup file contains unrecognized data and cannot be used".
> I've rebuilt the job, reformatted the drive all to no avail. Here's the
> logfile from the most recent job:
>
>
> 10/14/2008 11:00 PM
> -------------------------------
> Date: 10/14/2008
> Time: 11:00 PM
> User: SYSTEM
> -------------------------------
>
> Backup Runner started.
> Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft
> Windows Small Business Server\Backup\Small Business Backup Script.bks"
> /d "SBS Backup created on 10/14/2008 at 11:00 PM" /v:yes /r:no /rs:no
> /hc:off /m normal /j "Small Business Server Backup Job" /l:s /f
> "E:\Backups\Backup Files\Small Business Server Backup (02).bkf" /UM
> NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local
> Settings\Application Data\Microsoft\Windows
> NT\NTBackup\data\backup05.log
> =====================<BEGIN NTBACKUP LOG FILE>=====================
> Backup Status
> Operation: Backup
> Active backup destination: File
> Media name: "Small Business Server Backup (02).bkf created 10/14/2008
> at 11:00 PM"
>
> Volume shadow copy creation: Attempt 1.
> Backup (via shadow copy) of "C: "
> Backup set #1 on media #1
> Backup description: "SBS Backup created on 10/14/2008 at 11:00 PM"
> Media name: "Small Business Server Backup (02).bkf created 10/14/2008
> at 11:00 PM"
>
> Backup Type: Normal
>
> Backup started on 10/14/2008 at 11:02 PM.
>
> Error: The device reported an error on a request to write data to
> media.
> Error reported: Invalid command.
> There may be a hardware or media problem.
> Please check the system event log for relevant failures.
> The operation was ended.
> Backup completed on 10/15/2008 at 1:01 AM.
> Directories: 1007
> Files: 17210
> Bytes: 68,886,017,623
> Time: 1 hour, 59 minutes, and 4 seconds
>
> Error: C: is not a valid drive, or you do not have access.
>
>
> Error: An inconsistency was encountered in the requested backup file.
>
> Error: SERVER\Microsoft Information Store\First Storage Group is not a
> valid drive, or you do not have access.
>
>
> Error: An inconsistency was encountered in the requested backup file.
>
> ----------------------
>
> The operation did not successfully complete.
>
> ----------------------
>
> =======================<END NTBACKUP LOG FILE>=====================
> NTBackup finished the backup with errors.
>
> For more information about failed backups, see the article on
> troubleshooting your backup at the following Web page:
> http://go.microsoft.com/fwlink/?LinkId=18414
>
> Backup ended at Wednesday, October 15, 2008 1:01 AM
> Backup Runner finished.
>
> In my even viewer logs, I run across errors 8001, 8017, 8019, all
> associated with ntbackup. I'm also getting warning event ids 1524
> "Windows cannot unload your classes registry file - it is still in use
> by other applications or services. The file will be unloaded when it is
> no longer in use. "
>
> & 1517: "Windows saved user SERVER\SBS Backup User registry while an
> application or service was still using the registry during log off. The
> memory used by the user's registry has not been freed. The registry will
> be unloaded when it is no longer in use.
>
> This is often caused by services running as a user account, try
> configuring the services to run in either the LocalService or
> NetworkService account.
>
> Please help!
>
> Thanks in advance
>
>
> --
> ssimpson
> ------------------------------------------------------------------------
> ssimpson's Profile: http://forums.techarena.in/members/ssimpson.htm
> View this thread:
> SBS Backup failure - constant
>
> http://forums.techarena.in
>

That is... delete all databases in the Recovery Storage Group and delete
the group itself.

--
Merv Porter [SBS-MVP]
============================

"Merv Porter [SBS-MVP]" <mwport@no_spam_hotmail.com> wrote in message
news:eOdW7nGMJHA.1156@TK2MSFTNGP04.phx.gbl...
> In Exchange System Manager, do you have Recovery Storage Group listed? If
> so, delete it and then try the backup again.
>
> --
> Merv Porter [SBS-MVP]
> ============================
>
> "ssimpson" <ssimpson.3hc9jc@DoNotSpam.com> wrote in message
> news:ssimpson.3hc9jc@DoNotSpam.com...
>>
>> I'm running Windows Server 2003 SBS SP2 and I've been having the same
>> problem for the last few months now with the Backup utility. The backup
>> operation continually fails, and, on test restore, I get the error
>> message "the backup file contains unrecognized data and cannot be used".
>> I've rebuilt the job, reformatted the drive all to no avail. Here's the
>> logfile from the most recent job:
>>
>>
>> 10/14/2008 11:00 PM
>> -------------------------------
>> Date: 10/14/2008
>> Time: 11:00 PM
>> User: SYSTEM
>> -------------------------------
>>
>> Backup Runner started.
>> Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft
>> Windows Small Business Server\Backup\Small Business Backup Script.bks"
>> /d "SBS Backup created on 10/14/2008 at 11:00 PM" /v:yes /r:no /rs:no
>> /hc:off /m normal /j "Small Business Server Backup Job" /l:s /f
>> "E:\Backups\Backup Files\Small Business Server Backup (02).bkf" /UM
>> NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local
>> Settings\Application Data\Microsoft\Windows
>> NT\NTBackup\data\backup05.log
>> =====================<BEGIN NTBACKUP LOG FILE>=====================
>> Backup Status
>> Operation: Backup
>> Active backup destination: File
>> Media name: "Small Business Server Backup (02).bkf created 10/14/2008
>> at 11:00 PM"
>>
>> Volume shadow copy creation: Attempt 1.
>> Backup (via shadow copy) of "C: "
>> Backup set #1 on media #1
>> Backup description: "SBS Backup created on 10/14/2008 at 11:00 PM"
>> Media name: "Small Business Server Backup (02).bkf created 10/14/2008
>> at 11:00 PM"
>>
>> Backup Type: Normal
>>
>> Backup started on 10/14/2008 at 11:02 PM.
>>
>> Error: The device reported an error on a request to write data to
>> media.
>> Error reported: Invalid command.
>> There may be a hardware or media problem.
>> Please check the system event log for relevant failures.
>> The operation was ended.
>> Backup completed on 10/15/2008 at 1:01 AM.
>> Directories: 1007
>> Files: 17210
>> Bytes: 68,886,017,623
>> Time: 1 hour, 59 minutes, and 4 seconds
>>
>> Error: C: is not a valid drive, or you do not have access.
>>
>>
>> Error: An inconsistency was encountered in the requested backup file.
>>
>> Error: SERVER\Microsoft Information Store\First Storage Group is not a
>> valid drive, or you do not have access.
>>
>>
>> Error: An inconsistency was encountered in the requested backup file.
>>
>> ----------------------
>>
>> The operation did not successfully complete.
>>
>> ----------------------
>>
>> =======================<END NTBACKUP LOG FILE>=====================
>> NTBackup finished the backup with errors.
>>
>> For more information about failed backups, see the article on
>> troubleshooting your backup at the following Web page:
>> http://go.microsoft.com/fwlink/?LinkId=18414
>>
>> Backup ended at Wednesday, October 15, 2008 1:01 AM
>> Backup Runner finished.
>>
>> In my even viewer logs, I run across errors 8001, 8017, 8019, all
>> associated with ntbackup. I'm also getting warning event ids 1524
>> "Windows cannot unload your classes registry file - it is still in use
>> by other applications or services. The file will be unloaded when it is
>> no longer in use. "
>>
>> & 1517: "Windows saved user SERVER\SBS Backup User registry while an
>> application or service was still using the registry during log off. The
>> memory used by the user's registry has not been freed. The registry will
>> be unloaded when it is no longer in use.
>>
>> This is often caused by services running as a user account, try
>> configuring the services to run in either the LocalService or
>> NetworkService account.
>>
>> Please help!
>>
>> Thanks in advance
>>
>>
>> --
>> ssimpson
>> ------------------------------------------------------------------------
>> ssimpson's Profile: http://forums.techarena.in/members/ssimpson.htm
>> View this thread:
>> SBS Backup failure - constant
>>
>> http://forums.techarena.in
>>
>
>

[ssimpson]

Thanks for the response, however, I don't have a Recovery Storage Group

Have to run chkdsk /r on all drives?

--
Merv Porter [SBS-MVP]
============================
"ssimpson" <ssimpson.3hfqje@DoNotSpam.com> wrote in message
news:ssimpson.3hfqje@DoNotSpam.com...
>
> Thanks for the response, however, I don't have a Recovery Storage Group
>
>
> --
> ssimpson
> ------------------------------------------------------------------------
> ssimpson's Profile: http://forums.techarena.in/members/ssimpson.htm
> View this thread:
> SBS Backup failure - constant
>
> http://forums.techarena.in
>

You may also want to install, update and then run a scan with the SBS 2003
BPA:

Microsoft Windows Small Business Server 2003 Best Practices Analyzer
http://www.microsoft.com/downloads/d...displaylang=en

Also, Removable Storage service:

Check your System Event Logs for Source: Removable Storage Service. See if
this was stopped at any time during the backup job (like about 1:01 am when
the backup job reported the error).

A backup job fails in Windows Server 2003
http://support.microsoft.com/default...b;en-us;903007

Is this local drive an EIDE drive, or is a SATA drive. And is it on the
same controller channel as the C: drive or is it on a different channel
(maybe the one with the CDROM)?

--
Merv Porter [SBS-MVP]
============================

"Merv Porter [SBS-MVP]" <mwport@no_spam_hotmail.com> wrote in message
news:uWuuVsIMJHA.2348@TK2MSFTNGP05.phx.gbl...
> Have to run chkdsk /r on all drives?
>
> --
> Merv Porter [SBS-MVP]
> ============================
> "ssimpson" <ssimpson.3hfqje@DoNotSpam.com> wrote in message
> news:ssimpson.3hfqje@DoNotSpam.com...
>>
>> Thanks for the response, however, I don't have a Recovery Storage Group
>>
>>
>> --
>> ssimpson
>> ------------------------------------------------------------------------
>> ssimpson's Profile: http://forums.techarena.in/members/ssimpson.htm
>> View this thread:
>> SBS Backup failure - constant
>>
>> http://forums.techarena.in
>>
>
>

[ssimpson]

I think I may have fixed the problem. I ended up re-formatting the drive, and rebuilding the whole job under an admin account that wasn't the default admin account, and unchecked the box that said 'restrict access to owner/admin' and ran a manual backup successfully on Friday.

Thanks for all your help!

You're not using the SBS Backup Wizard then to configure your backups
(you're just using the NTBackup interface)?

--
Merv Porter [SBS-MVP]
============================

"ssimpson" <ssimpson.3hlg3b@DoNotSpam.com> wrote in message
news:ssimpson.3hlg3b@DoNotSpam.com...
>
> I think I may have fixed the problem. I ended up re-formatting the
> drive, and rebuilding the whole job under an admin account that wasn't
> the default admin account, and unchecked the box that said 'restrict
> access to owner/admin' and ran a manual backup successfully on Friday.
>
> Thanks for all your help!
>
>
> --
> ssimpson
> ------------------------------------------------------------------------
> ssimpson's Profile: http://forums.techarena.in/members/ssimpson.htm
> View this thread:
> SBS Backup failure - constant
>
> http://forums.techarena.in
>