remote web workplace rww stops working connect to remote computer

rww works with exception of connect to client desktop.
If I reboot the server I can connect to local desktops. Since rebooting
takes company down for 1/2 hour this is not an reasonable option.
I downloaded portqryui and checked port 4125 for tcp/udp connections. It
reported not listening.
I ran iisreset (no effect)
No events are in application log
I ran ceicw from server management to do list
I can use mstsc to connect to desktop on lan from server
I can use mstsc to connect to server from outside firewall
rww connect to client or server Fails both internally
(http://localhost/remote) and externally http://fqdn/remote


short of rebooting server what do I have to do to get connect to client
computer to work again from remote web work place.

Hi David,

Download, update and then run a scan with teh SBS 2003 BPA to see if it can
find any problems with your network.

Microsoft Windows Small Business Server 2003 Best Practices Analyzer
http://www.microsoft.com/DownLoads/d...displaylang=en

Also, please post the results of an ipconfig /all for the SBS server.

Users cannot connect to remote desktops by using the Windows Small Business
Server 2003 Remote Web Workplace
http://support.microsoft.com/kb/886209

--
Merv Porter [SBS-MVP]
============================


"DavidTalmage" <DavidTalmage@discussions.microsoft.com> wrote in message
news:C9E9662C-FE74-4EB2-9824-5F11904D2220@microsoft.com...
> rww works with exception of connect to client desktop.
> If I reboot the server I can connect to local desktops. Since rebooting
> takes company down for 1/2 hour this is not an reasonable option.
> I downloaded portqryui and checked port 4125 for tcp/udp connections. It
> reported not listening.
> I ran iisreset (no effect)
> No events are in application log
> I ran ceicw from server management to do list
> I can use mstsc to connect to desktop on lan from server
> I can use mstsc to connect to server from outside firewall
> rww connect to client or server Fails both internally
> (http://localhost/remote) and externally http://fqdn/remote
>
>
> short of rebooting server what do I have to do to get connect to client
> computer to work again from remote web work place.
>

here is ipconfig all

Windows IP Configuration

Host Name . . . . . . . . . . . . : sbs2003server
Primary Dns Suffix . . . . . . . : <companyname>.local
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes
DNS Suffix Search List. . . . . . : <companyname>.local

Ethernet adapter Server Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast
Ethernet
NIC
Physical Address. . . . . . . . . : 00-11-D8-29-4C-C2
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.2.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.2
Primary WINS Server . . . . . . . : 192.168.2.2

The following was found by best practices dealing with network:
Network interface driver is more than one year old
last modified 20070217
DNS timeout registry key values should be different
dns forwarding timeout should not be same as recursion timeout
EDNS is enabled
some routers or firewalls may not support EDNS

netstat -aon | find ":4125"
displays
UDP 0.0.0.0:41252 *:* 1496


short of rebooting server what do I have to do to get connect to client
computer to work again from remote web work place.

DavidTalmage wrote:

>rww works with exception of connect to client desktop.
>If I reboot the server I can connect to local desktops. Since rebooting
>takes company down for 1/2 hour this is not an reasonable option.
>I downloaded portqryui and checked port 4125 for tcp/udp connections. It
>reported not listening.

It's normal for 4125 not to be listening. RWW only spins up the RDP Proxy
aspect when someone uses it (it starts listening when the RWW user clicks
Connect).

You should be getting *something* logged from IIS, W3SVC or ASP.NET that
might give some clues.

--
Steve Foster [SBS MVP]
---------------------------------------
MVPs do not work for Microsoft. Please reply only to the newsgroups.

Hi David,

Thanks for your post and Merv's input.

To add some addtional information, consider the with below steps:


1. Check all kinds of software and hardware firewall e.g. Sonic Firewall
etc. installed on the SBS server (and also on the clients)

2. check RWW virutual directory configurations on IIS console. Please check
the authentications especially. You can compare with another working SBS
server if possible.

3. As Merv memtioned, follow the instructions in kb886209 closely to check
this issue.

Users cannot connect to remote desktops by using the Windows Small Business
Server 2003 Remote Web Workplace
http://support.microsoft.com/kb/886209/en-us

4. If there is indeed any port conflict, with 4125 port, you may try to
change the RWW port from 4125 to 4150 and have a try, also remember to open
the port 4150 on the firewall.

Locate to :
HKLM/Software/Microsoft/Small Business Server/RemoteUserPort
and changed the Port value to 4150 , if necessary.


Hope this helps.


Best regards,
Robbin Meng(MSFT)

System crashed this am (unrelated to rww). After reboot I can now remotely
connect again to computers. I will write back when software breaks again.

To answer other questions: since problem occurs within building
(http://localhost/remote) it is unrelated to external firewall.

No internal firewall other than microsoft's is intalled on server.

Fails whether or not firewall on client (microsoft's) is on or off

Since neither netstat or portqryui found a service listening on port 4125 I
don't see how 886209 applies. Should I just assume it is mad and make
regedit as suggested? Or should I just pick a different port other than 4125
for (remoteuserport) and see if problem goes away.

There were no messages in the applicaton event log when failure occurred.
should I look in other logs? (where are IIS, w3svc, and asp.net log)

You said I need to check permissions of the virtual directory of rww.
I checked c:\inetpub\remote, c:\inetpub\remote\bin, c:\inetpub\images. All
3 only have entries that are inherited from from c:\inetpub. Don't have
another server to compare but it works after reboot so I don't think
permissions has anything to do with problem.

So there is no service I can stop and start to get this work again?

Hello David,

Thanks for your detailed information.

Based on your feedback and extra information, I'd like to collect and check
for more logs for further clues.

Information Need
==============
MPS report for Network:

1. Please download a tool from the following link:
http://download.microsoft.com/downlo...5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

2. Double-click the downloaded EXE file to collect the MPS report.
3. Please send the generated CAB file to me at: v-robmen@microsoft.com

Thanks again.


Best regards,

Robbin Meng(MSFT)