Exchange Mailbox Creation Problem

When adding a user, the Add New User Wizard adds the user, but does not
create an Exchange Mailbox, or create the default email address.

Additionally, when deleting a user, the Exchange mailbox remains on the
server. (User is deleted, and the Exchange Manager shows the ex-User's GUID
for the Last Logon info.)

During the Addition and Deletion Wizards, I didn't get any notification
about generating or deleting the Exchange mailboxes.

How did this get disconnected, and how can it be fixed?

Any assistance would be appreciated.

Hi,

Have you made any changes to exchange or active directory?

In ADUC when you right click a user account and go propertys, do you get the
exchange tabs?

Regards,

Matt

"Dennis Tooker" wrote:

> When adding a user, the Add New User Wizard adds the user, but does not
> create an Exchange Mailbox, or create the default email address.
>
> Additionally, when deleting a user, the Exchange mailbox remains on the
> server. (User is deleted, and the Exchange Manager shows the ex-User's GUID
> for the Last Logon info.)
>
> During the Addition and Deletion Wizards, I didn't get any notification
> about generating or deleting the Exchange mailboxes.
>
> How did this get disconnected, and how can it be fixed?
>
> Any assistance would be appreciated.

Dennis,

After you create a new user account, ask the user to logon and at that time
the mailbox will be created. As far as how long a deleted mailbox stays on
the server has to do with the 'Deletion settings' on the mailbox store. The
default is 30 days. Right click on the Mailbox store, select Properties and
click on the 'Limits' tab. The setting is towards the bottom of the window.

Hope that helps

--
Costas
http://costas.cpstechgroup.com




"Dennis Tooker" <DennisTooker@discussions.microsoft.com> wrote in message
news:26DBA113-D37F-4E72-9E8C-1191FF51C523@microsoft.com...
> When adding a user, the Add New User Wizard adds the user, but does not
> create an Exchange Mailbox, or create the default email address.
>
> Additionally, when deleting a user, the Exchange mailbox remains on the
> server. (User is deleted, and the Exchange Manager shows the ex-User's
> GUID
> for the Last Logon info.)
>
> During the Addition and Deletion Wizards, I didn't get any notification
> about generating or deleting the Exchange mailboxes.
>
> How did this get disconnected, and how can it be fixed?
>
> Any assistance would be appreciated.

Mat,
I had made changes to the Power User template some time ago, which I admit
could be a problem, but I don't know where to look for settings that would
chage the Exchange integration.

DT

"Matabra" wrote:

> Hi,
>
> Have you made any changes to exchange or active directory?
>
> In ADUC when you right click a user account and go propertys, do you get the
> exchange tabs?
>
> Regards,
>
> Matt
>
> "Dennis Tooker" wrote:
>
> > When adding a user, the Add New User Wizard adds the user, but does not
> > create an Exchange Mailbox, or create the default email address.
> >
> > Additionally, when deleting a user, the Exchange mailbox remains on the
> > server. (User is deleted, and the Exchange Manager shows the ex-User's GUID
> > for the Last Logon info.)
> >
> > During the Addition and Deletion Wizards, I didn't get any notification
> > about generating or deleting the Exchange mailboxes.
> >
> > How did this get disconnected, and how can it be fixed?
> >
> > Any assistance would be appreciated.

Costas,

Thanks- that might resole the deletion problem.

As far as creation, it was when I was doing the inital login of the new user
and trying to connect Outlook that I became aware of the issue, since Outlook
said that there was no mailbox that matched the user.

It could be an 'order of operation' issue as well- this particular PC was
already in use, and the new user was not set up locally before trying to run
the setup for new user program, possibly causing it to fail before creating
the mailbox. Is there a way to re-trigger this, or should I just try deleting
the user from the server and re-creating, the log on the local PC as admin,
give the new domain user local rights, and log in as the new user on that box?

"Costas" wrote:

> Dennis,
>
> After you create a new user account, ask the user to logon and at that time
> the mailbox will be created. As far as how long a deleted mailbox stays on
> the server has to do with the 'Deletion settings' on the mailbox store. The
> default is 30 days. Right click on the Mailbox store, select Properties and
> click on the 'Limits' tab. The setting is towards the bottom of the window.
>
> Hope that helps
>
> --
> Costas
> http://costas.cpstechgroup.com
>
>
>
>
> "Dennis Tooker" <DennisTooker@discussions.microsoft.com> wrote in message
> news:26DBA113-D37F-4E72-9E8C-1191FF51C523@microsoft.com...
> > When adding a user, the Add New User Wizard adds the user, but does not
> > create an Exchange Mailbox, or create the default email address.
> >
> > Additionally, when deleting a user, the Exchange mailbox remains on the
> > server. (User is deleted, and the Exchange Manager shows the ex-User's
> > GUID
> > for the Last Logon info.)
> >
> > During the Addition and Deletion Wizards, I didn't get any notification
> > about generating or deleting the Exchange mailboxes.
> >
> > How did this get disconnected, and how can it be fixed?
> >
> > Any assistance would be appreciated.
>
>

I won't delete the user account just yet. Just reboot the machine ( the
'potential' solution ;-) ), then ask the user to login with the new account
and see if you can setup Outlook. If that doesn't work, try connecting with
the user credentials using Outlook Web Access. See if that works. If it
does, re-login on the computer and setup Outlook.

If none of the above work, add the user as a local Admin (on the client
machine) and see if you can set him/her up like that

--
Costas
http://costas.cpstechgroup.com




"Dennis Tooker" <DennisTooker@discussions.microsoft.com> wrote in message
news:844B6547-3B47-4002-BB39-C0B7DBAE28EA@microsoft.com...
> Costas,
>
> Thanks- that might resole the deletion problem.
>
> As far as creation, it was when I was doing the inital login of the new
> user
> and trying to connect Outlook that I became aware of the issue, since
> Outlook
> said that there was no mailbox that matched the user.
>
> It could be an 'order of operation' issue as well- this particular PC was
> already in use, and the new user was not set up locally before trying to
> run
> the setup for new user program, possibly causing it to fail before
> creating
> the mailbox. Is there a way to re-trigger this, or should I just try
> deleting
> the user from the server and re-creating, the log on the local PC as
> admin,
> give the new domain user local rights, and log in as the new user on that
> box?
>
> "Costas" wrote:
>
>> Dennis,
>>
>> After you create a new user account, ask the user to logon and at that
>> time
>> the mailbox will be created. As far as how long a deleted mailbox stays
>> on
>> the server has to do with the 'Deletion settings' on the mailbox store.
>> The
>> default is 30 days. Right click on the Mailbox store, select Properties
>> and
>> click on the 'Limits' tab. The setting is towards the bottom of the
>> window.
>>
>> Hope that helps
>>
>> --
>> Costas
>> http://costas.cpstechgroup.com
>>
>>
>>
>>
>> "Dennis Tooker" <DennisTooker@discussions.microsoft.com> wrote in message
>> news:26DBA113-D37F-4E72-9E8C-1191FF51C523@microsoft.com...
>> > When adding a user, the Add New User Wizard adds the user, but does not
>> > create an Exchange Mailbox, or create the default email address.
>> >
>> > Additionally, when deleting a user, the Exchange mailbox remains on the
>> > server. (User is deleted, and the Exchange Manager shows the ex-User's
>> > GUID
>> > for the Last Logon info.)
>> >
>> > During the Addition and Deletion Wizards, I didn't get any notification
>> > about generating or deleting the Exchange mailboxes.
>> >
>> > How did this get disconnected, and how can it be fixed?
>> >
>> > Any assistance would be appreciated.
>>
>>

Hi Dennis

Be sure that the latest Service packs for SBS and Exchange are installed on
your server. SP2 in both cases.

--
Frank McCallister SBS MVP
MCP Microsoft Small Business Specialist
COMPUMAC

"Dennis Tooker" <DennisTooker@discussions.microsoft.com> wrote in message
news:26DBA113-D37F-4E72-9E8C-1191FF51C523@microsoft.com...
> When adding a user, the Add New User Wizard adds the user, but does not
> create an Exchange Mailbox, or create the default email address.
>
> Additionally, when deleting a user, the Exchange mailbox remains on the
> server. (User is deleted, and the Exchange Manager shows the ex-User's
> GUID
> for the Last Logon info.)
>
> During the Addition and Deletion Wizards, I didn't get any notification
> about generating or deleting the Exchange mailboxes.
>
> How did this get disconnected, and how can it be fixed?
>
> Any assistance would be appreciated.

Thanks. SP2 for Exchange fixed it- the server was on 2003 SP2, but Exchange
wasn't.

"Frank McCallister SBS MVP" wrote:

> Hi Dennis
>
> Be sure that the latest Service packs for SBS and Exchange are installed on
> your server. SP2 in both cases.
>
> --
> Frank McCallister SBS MVP
> MCP Microsoft Small Business Specialist
> COMPUMAC
>
> "Dennis Tooker" <DennisTooker@discussions.microsoft.com> wrote in message
> news:26DBA113-D37F-4E72-9E8C-1191FF51C523@microsoft.com...
> > When adding a user, the Add New User Wizard adds the user, but does not
> > create an Exchange Mailbox, or create the default email address.
> >
> > Additionally, when deleting a user, the Exchange mailbox remains on the
> > server. (User is deleted, and the Exchange Manager shows the ex-User's
> > GUID
> > for the Last Logon info.)
> >
> > During the Addition and Deletion Wizards, I didn't get any notification
> > about generating or deleting the Exchange mailboxes.
> >
> > How did this get disconnected, and how can it be fixed?
> >
> > Any assistance would be appreciated.
>
>

Glad to help

--
Frank McCallister SBS MVP
MCP Microsoft Small Business Specialist
COMPUMAC

"Dennis Tooker" <DennisTooker@discussions.microsoft.com> wrote in message
news:9B043FBB-6694-4693-8E6F-30D6F171C523@microsoft.com...
> Thanks. SP2 for Exchange fixed it- the server was on 2003 SP2, but
> Exchange
> wasn't.
>
> "Frank McCallister SBS MVP" wrote:
>
>> Hi Dennis
>>
>> Be sure that the latest Service packs for SBS and Exchange are installed
>> on
>> your server. SP2 in both cases.
>>
>> --
>> Frank McCallister SBS MVP
>> MCP Microsoft Small Business Specialist
>> COMPUMAC
>>
>> "Dennis Tooker" <DennisTooker@discussions.microsoft.com> wrote in message
>> news:26DBA113-D37F-4E72-9E8C-1191FF51C523@microsoft.com...
>> > When adding a user, the Add New User Wizard adds the user, but does not
>> > create an Exchange Mailbox, or create the default email address.
>> >
>> > Additionally, when deleting a user, the Exchange mailbox remains on the
>> > server. (User is deleted, and the Exchange Manager shows the ex-User's
>> > GUID
>> > for the Last Logon info.)
>> >
>> > During the Addition and Deletion Wizards, I didn't get any notification
>> > about generating or deleting the Exchange mailboxes.
>> >
>> > How did this get disconnected, and how can it be fixed?
>> >
>> > Any assistance would be appreciated.
>>
>>