Appointments not displaying in calendar view

This one has me stumped!

Outlook 2007 SP1 with shared calendar
Windows XP Professional SP3
Small Business Server 2003 R2

Everything was working great until a user installed iTunes 7.7 and tried to
sync his calendar with his iPod Touch (recently updated to v2.0 firmware).
We've determined that shutting down before ejecting the iPod causes the
Outlook data file to not properly close.

Now there are some appointments which Outlook will not display in the
Day/Week/Month view. The appointments are still there - they sync to the
iPod, are visible in OWA, and from other users' profiles via shared calendar.
If we change the view to All Appointments, the "missing" appointments are
there.

Further, when a new appointment is being created at an adjacnet or
conflicting time, Outlook doesn't notifiy that the new appointment is
adjacnet to or conflicting with the existing appointmnets.

The "invisible" appointments follow the user logon from PC to PC. I've
deleted cached profiles on two machines, I've renamed the .OST file in
existing profiles, but nothing has helped.

Any ideas about what is causing this and - more importantly - what to do
about it?

Well, what is causing this is itunes. It's a POS! ...

oh...wait...

All joking aside, are you using roaming profiles? If so, I'd try
temporarily converting the profile to a local one, dump any outlook into out
of the registry as well as the OST, and then re-roam.

-Cliff

"Bryce Alan Katz" <Bryce Alan Katz@discussions.microsoft.com> wrote in
message news:FF4B53D6-12AB-464A-A6F9-415D608CD8D8@microsoft.com...
> This one has me stumped!
>
> Outlook 2007 SP1 with shared calendar
> Windows XP Professional SP3
> Small Business Server 2003 R2
>
> Everything was working great until a user installed iTunes 7.7 and tried
> to
> sync his calendar with his iPod Touch (recently updated to v2.0 firmware).
> We've determined that shutting down before ejecting the iPod causes the
> Outlook data file to not properly close.
>
> Now there are some appointments which Outlook will not display in the
> Day/Week/Month view. The appointments are still there - they sync to the
> iPod, are visible in OWA, and from other users' profiles via shared
> calendar.
> If we change the view to All Appointments, the "missing" appointments are
> there.
>
> Further, when a new appointment is being created at an adjacnet or
> conflicting time, Outlook doesn't notifiy that the new appointment is
> adjacnet to or conflicting with the existing appointmnets.
>
> The "invisible" appointments follow the user logon from PC to PC. I've
> deleted cached profiles on two machines, I've renamed the .OST file in
> existing profiles, but nothing has helped.
>
> Any ideas about what is causing this and - more importantly - what to do
> about it?

Hello,

Thank you for your post and Cliff's input. My name is Robbin Meng, and it
is my pleasure to work with you on this issue!

Please allow me to confirm that my understandings are correct. As I
understand it, the issue is:

After one of your users installed iTunes 7.7 and tried to sync his Outlook
calendar with his iPod Touch, shutting down before ejecting the iPod causes
the Outlook data file to not properly close. Now there are some
appointments which Outlook will not display in the Day/Week/Month view. OWA
works fine and others can view the appointment normally via shared
calendars.

If I have misunderstood your concerns please feel free to let me know.

Based on experience and research, this issue may occur if the Outlook data
file is not properly closed and the user's mailbox store may be somewhere
corrupted that it cannot work with Outlook 2007 interface smoothly.
Therefore, this issue may be physical data store damage.

However, I still would like to provide some suggestions to work around this
issue. Let's try the following steps:

1. Fallow steps in KB 829918 to create a new Outlook profile

How to create a new e-mail profile in Outlook 2007 and in Outlook 2003
http://support.microsoft.com/kb/829918/en-us

2. Use other MAPI client to instead of Outlook 2007
If possible, please try to logon the user's mailbox using a client computer
that has Outlook 2003 instead of Outlook 2007 to have a try.


Hope this helps.

Thank you for your time and cooperation.


Best regards,

Robbin Meng(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

I'm sure the issue was initially caused by improperly closing the the Outlook
data file. The user wasn't ejecting his iPod Touch before shutting down his
PC.

However, we've tried logging him on to new profiles on other PCs in the
office and the issue follows his login. The office is not setup to use
Roaming Profiles and I made sure to use PCs he hadn't previously used. I'm
thinking the issue is on the server and not in his PST or OST file.

Thoughts?

""Robbin Meng [MSFT]"" wrote:

> Based on experience and research, this issue may occur if the Outlook data
> file is not properly closed and the user's mailbox store may be somewhere
> corrupted that it cannot work with Outlook 2007 interface smoothly.
> Therefore, this issue may be physical data store damage.
>
> However, I still would like to provide some suggestions to work around this
> issue. Let's try the following steps:
>
> 1. Fallow steps in KB 829918 to create a new Outlook profile
>
> How to create a new e-mail profile in Outlook 2007 and in Outlook 2003
> http://support.microsoft.com/kb/829918/en-us
>
> 2. Use other MAPI client to instead of Outlook 2007
> If possible, please try to logon the user's mailbox using a client computer
> that has Outlook 2003 instead of Outlook 2007 to have a try.
>
>
> Hope this helps.
>
> Thank you for your time and cooperation.
>
>
> Best regards,
>
> Robbin Meng(MSFT)

Hi,

Thanks for posting back to me.

To continue troubleshooting this issue, let's try to delete the user's old
Exchange attributes and re-create new attributes .

1. Backup that user's mailbox via SBS backup wizard or export the mails to
PST file;
2. Go to AD Users and Computers, find the user's properties and run the
"Exchange Task"
3. Remove the user's Exchange attributes, then re-run the wiard to
re-create new attributes .

Please try if the issue persists or not.


Best regards,
Robbin Meng(MSFT)

Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.