WSUS MMC is working, Synchronization is working, but WSUS fails to download updates and Self Update is not working

WSUS 3.0 SP1 under Server 2008 Enterprise with Hyper-Visor enabled.

I can interact with the WSUS MMC and it appears to be working normally.
Also, client computers are receiving updates and both scheduled and manual
synchronizations work.

However, downloading updates from the Microsoft update site and "self
update" appear to be having a problem, that seems to have started today -
not sure what if anything I did to trigger this. There are no downstream
servers.

There are two updates for which the download is failing - they both have the
same name in the "All Updates" window - "CXT - Network - PCI Soft Data Fax
Modem with SmartCP".

I added the "Arival Date" to the "All Updates" window and it reports that
about 50 updates that "Arrived" yesterday (1 July 2008) that were
successfully downloaded and in fact have been installed on some of the
client computers.

The two updates that are failing to download apparently "arrrived" today (2
July 2008 7:20 PM (PDT)).

Clues anyone?

I tried to run the WSUS server debug tool that I downloaded from
http://technet.microsoft.com/en-us/wsus/bb466192.aspx, but it crashed -
here's the application failure information that appered in the message box
reporting the failure:

[Window Title]
Microsoft Windows

[Main Instruction]
WsusDebugTool.exe has stopped working

[Content]
Windows can check online for a solution to the problem.

[V] View problem details [Check online for a solution and close the
program] [Close the program]
Description:
Stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: WsusDebugTool.exe
Application Version: 0.0.0.0
Application Timestamp: 429d04ac
Fault Module Name: KERNEL32.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a81d
Exception Code: e0434f4d
Exception Offset: 0002f35f
OS Version: 6.0.6001.2.1.0.274.10
Locale ID: 4105


Here are the Event Log entries about the download and self update failures:

Log Name: Application
Source: Windows Server Update Services
Date: 02-Jul-2008 11:46:06 PM
Event ID: 13042
Task Category: 6
Level: Error
Keywords: Classic
User: N/A
Computer: disc2008HV.Discovery.sanderson
Description:
Self-update is not working.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Server Update Services" />
<EventID Qualifiers="0">13042</EventID>
<Level>2</Level>
<Task>6</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-07-03T06:46:06.000Z" />
<EventRecordID>9441</EventRecordID>
<Channel>Application</Channel>
<Computer>disc2008HV.Discovery.sanderson</Computer>
<Security />
</System>
<EventData>
<Data>Self-update is not working.</Data>
</EventData>
</Event>

Log Name: Application
Source: Windows Server Update Services
Date: 02-Jul-2008 11:46:06 PM
Event ID: 10032
Task Category: 7
Level: Error
Keywords: Classic
User: N/A
Computer: disc2008HV.Discovery.sanderson
Description:
The server is failing to download some updates.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Server Update Services" />
<EventID Qualifiers="0">10032</EventID>
<Level>2</Level>
<Task>7</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-07-03T06:46:06.000Z" />
<EventRecordID>9442</EventRecordID>
<Channel>Application</Channel>
<Computer>disc2008HV.Discovery.sanderson</Computer>
<Security />
</System>
<EventData>
<Data>The server is failing to download some updates.</Data>
</EventData>
</Event>

Log Name: Application
Source: Windows Server Update Services
Date: 02-Jul-2008 11:47:02 PM
Event ID: 364
Task Category: 2
Level: Error
Keywords: Classic
User: N/A
Computer: disc2008HV.Discovery.sanderson
Description:
Content file download failed. Reason: HTTP status 404: The requested URL
does not exist on the server.
Source File:
/msdownload/update/driver/drvs/2008/07/20169106_dc73ba6d1b0deefa3d82dc21bc7315b29286002a.cab
Destination File:
e:\WSUSDataStore\WsusContent\2A\DC73BA6D1B0DEEFA3D82DC21BC7315B29286002A.cab.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Server Update Services" />
<EventID Qualifiers="0">364</EventID>
<Level>2</Level>
<Task>2</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-07-03T06:47:02.000Z" />
<EventRecordID>9443</EventRecordID>
<Channel>Application</Channel>
<Computer>disc2008HV.Discovery.sanderson</Computer>
<Security />
</System>
<EventData>
<Data>Content file download failed. Reason: HTTP status 404: The
requested URL does not exist on the server.
Source File:
/msdownload/update/driver/drvs/2008/07/20169106_dc73ba6d1b0deefa3d82dc21bc7315b29286002a.cab
Destination File:
e:\WSUSDataStore\WsusContent\2A\DC73BA6D1B0DEEFA3D82DC21BC7315B29286002A.cab.</Data>
</EventData>
</Event>

--
Bruce Sanderson
http://members.shaw.ca/bsanders

It is perfectly useless to know the right answer to the wrong question.

Some additonal information:

Windows Server 2008 is 64 bit and WSUS is running in the "parent" virtual machine.

WSUS has been running correctly in this installation since it was installed a couple of months ago,
until yesterday.

This is a small (test environment) with about 10 client computers, all of which are getting the
updates they should be.

--
Bruce Sanderson
http://members.shaw.ca/bsanders/
It's perfectly useless to know the right answer to the wrong question.


"Bruce Sanderson" <bsanders@newsgroups.nospam> wrote in message
news:O$mbevN3IHA.5112@TK2MSFTNGP03.phx.gbl...
> WSUS 3.0 SP1 under Server 2008 Enterprise with Hyper-Visor enabled.
>
> I can interact with the WSUS MMC and it appears to be working normally. Also, client computers are
> receiving updates and both scheduled and manual synchronizations work.
>
> However, downloading updates from the Microsoft update site and "self update" appear to be having
> a problem, that seems to have started today - not sure what if anything I did to trigger this.
> There are no downstream servers.
>
> There are two updates for which the download is failing - they both have the same name in the "All
> Updates" window - "CXT - Network - PCI Soft Data Fax Modem with SmartCP".
>
> I added the "Arival Date" to the "All Updates" window and it reports that about 50 updates that
> "Arrived" yesterday (1 July 2008) that were successfully downloaded and in fact have been
> installed on some of the client computers.
>
> The two updates that are failing to download apparently "arrrived" today (2 July 2008 7:20 PM
> (PDT)).
>
> Clues anyone?
>
> I tried to run the WSUS server debug tool that I downloaded from
> http://technet.microsoft.com/en-us/wsus/bb466192.aspx, but it crashed - here's the application
> failure information that appered in the message box reporting the failure:
>
> [Window Title]
> Microsoft Windows
>
> [Main Instruction]
> WsusDebugTool.exe has stopped working
>
> [Content]
> Windows can check online for a solution to the problem.
>
> [V] View problem details [Check online for a solution and close the program] [Close the program]
> Description:
> Stopped working
>
> Problem signature:
> Problem Event Name: APPCRASH
> Application Name: WsusDebugTool.exe
> Application Version: 0.0.0.0
> Application Timestamp: 429d04ac
> Fault Module Name: KERNEL32.dll
> Fault Module Version: 6.0.6001.18000
> Fault Module Timestamp: 4791a81d
> Exception Code: e0434f4d
> Exception Offset: 0002f35f
> OS Version: 6.0.6001.2.1.0.274.10
> Locale ID: 4105
>
>
> Here are the Event Log entries about the download and self update failures:
>
> Log Name: Application
> Source: Windows Server Update Services
> Date: 02-Jul-2008 11:46:06 PM
> Event ID: 13042
> Task Category: 6
> Level: Error
> Keywords: Classic
> User: N/A
> Computer: disc2008HV.Discovery.sanderson
> Description:
> Self-update is not working.
> Event Xml:
> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> <System>
> <Provider Name="Windows Server Update Services" />
> <EventID Qualifiers="0">13042</EventID>
> <Level>2</Level>
> <Task>6</Task>
> <Keywords>0x80000000000000</Keywords>
> <TimeCreated SystemTime="2008-07-03T06:46:06.000Z" />
> <EventRecordID>9441</EventRecordID>
> <Channel>Application</Channel>
> <Computer>disc2008HV.Discovery.sanderson</Computer>
> <Security />
> </System>
> <EventData>
> <Data>Self-update is not working.</Data>
> </EventData>
> </Event>
>
> Log Name: Application
> Source: Windows Server Update Services
> Date: 02-Jul-2008 11:46:06 PM
> Event ID: 10032
> Task Category: 7
> Level: Error
> Keywords: Classic
> User: N/A
> Computer: disc2008HV.Discovery.sanderson
> Description:
> The server is failing to download some updates.
> Event Xml:
> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> <System>
> <Provider Name="Windows Server Update Services" />
> <EventID Qualifiers="0">10032</EventID>
> <Level>2</Level>
> <Task>7</Task>
> <Keywords>0x80000000000000</Keywords>
> <TimeCreated SystemTime="2008-07-03T06:46:06.000Z" />
> <EventRecordID>9442</EventRecordID>
> <Channel>Application</Channel>
> <Computer>disc2008HV.Discovery.sanderson</Computer>
> <Security />
> </System>
> <EventData>
> <Data>The server is failing to download some updates.</Data>
> </EventData>
> </Event>
>
> Log Name: Application
> Source: Windows Server Update Services
> Date: 02-Jul-2008 11:47:02 PM
> Event ID: 364
> Task Category: 2
> Level: Error
> Keywords: Classic
> User: N/A
> Computer: disc2008HV.Discovery.sanderson
> Description:
> Content file download failed. Reason: HTTP status 404: The requested URL does not exist on the
> server.
> Source File:
> /msdownload/update/driver/drvs/2008/07/20169106_dc73ba6d1b0deefa3d82dc21bc7315b29286002a.cab
> Destination File: e:\WSUSDataStore\WsusContent\2A\DC73BA6D1B0DEEFA3D82DC21BC7315B29286002A.cab.
> Event Xml:
> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> <System>
> <Provider Name="Windows Server Update Services" />
> <EventID Qualifiers="0">364</EventID>
> <Level>2</Level>
> <Task>2</Task>
> <Keywords>0x80000000000000</Keywords>
> <TimeCreated SystemTime="2008-07-03T06:47:02.000Z" />
> <EventRecordID>9443</EventRecordID>
> <Channel>Application</Channel>
> <Computer>disc2008HV.Discovery.sanderson</Computer>
> <Security />
> </System>
> <EventData>
> <Data>Content file download failed. Reason: HTTP status 404: The requested URL does not exist
> on the server.
> Source File:
> /msdownload/update/driver/drvs/2008/07/20169106_dc73ba6d1b0deefa3d82dc21bc7315b29286002a.cab
> Destination File:
> e:\WSUSDataStore\WsusContent\2A\DC73BA6D1B0DEEFA3D82DC21BC7315B29286002A.cab.</Data>
> </EventData>
> </Event>
>
> --
> Bruce Sanderson
> http://members.shaw.ca/bsanders
>
> It is perfectly useless to know the right answer to the wrong question.
>
>
>

Well, whatever the problem was, it appears to have fixed itself! The
synchronization today found one more update and that one plus the two that
could not be downloaded yesterday have been successfully downloaded
(according the WSUS management console).

--
Bruce Sanderson
http://members.shaw.ca/bsanders

It is perfectly useless to know the right answer to the wrong question.



"Bruce Sanderson" <bsanders@newsgroups.nospam> wrote in message
news:eCrK$YS3IHA.2060@TK2MSFTNGP02.phx.gbl...
> Some additonal information:
>
> Windows Server 2008 is 64 bit and WSUS is running in the "parent" virtual
> machine.
>
> WSUS has been running correctly in this installation since it was
> installed a couple of months ago, until yesterday.
>
> This is a small (test environment) with about 10 client computers, all of
> which are getting the updates they should be.
>
> --
> Bruce Sanderson
> http://members.shaw.ca/bsanders/
> It's perfectly useless to know the right answer to the wrong question.
>
>
> "Bruce Sanderson" <bsanders@newsgroups.nospam> wrote in message
> news:O$mbevN3IHA.5112@TK2MSFTNGP03.phx.gbl...
>> WSUS 3.0 SP1 under Server 2008 Enterprise with Hyper-Visor enabled.
>>
>> I can interact with the WSUS MMC and it appears to be working normally.
>> Also, client computers are receiving updates and both scheduled and
>> manual synchronizations work.
>>
>> However, downloading updates from the Microsoft update site and "self
>> update" appear to be having a problem, that seems to have started today -
>> not sure what if anything I did to trigger this. There are no downstream
>> servers.
>>
>> There are two updates for which the download is failing - they both have
>> the same name in the "All Updates" window - "CXT - Network - PCI Soft
>> Data Fax Modem with SmartCP".
>>
>> I added the "Arival Date" to the "All Updates" window and it reports that
>> about 50 updates that "Arrived" yesterday (1 July 2008) that were
>> successfully downloaded and in fact have been installed on some of the
>> client computers.
>>
>> The two updates that are failing to download apparently "arrrived" today
>> (2 July 2008 7:20 PM (PDT)).
>>
>> Clues anyone?
>>
>> I tried to run the WSUS server debug tool that I downloaded from
>> http://technet.microsoft.com/en-us/wsus/bb466192.aspx, but it crashed -
>> here's the application failure information that appered in the message
>> box reporting the failure:
>>
>> [Window Title]
>> Microsoft Windows
>>
>> [Main Instruction]
>> WsusDebugTool.exe has stopped working
>>
>> [Content]
>> Windows can check online for a solution to the problem.
>>
>> [V] View problem details [Check online for a solution and close the
>> program] [Close the program]
>> Description:
>> Stopped working
>>
>> Problem signature:
>> Problem Event Name: APPCRASH
>> Application Name: WsusDebugTool.exe
>> Application Version: 0.0.0.0
>> Application Timestamp: 429d04ac
>> Fault Module Name: KERNEL32.dll
>> Fault Module Version: 6.0.6001.18000
>> Fault Module Timestamp: 4791a81d
>> Exception Code: e0434f4d
>> Exception Offset: 0002f35f
>> OS Version: 6.0.6001.2.1.0.274.10
>> Locale ID: 4105
>>
>>
>> Here are the Event Log entries about the download and self update
>> failures:
>>
>> Log Name: Application
>> Source: Windows Server Update Services
>> Date: 02-Jul-2008 11:46:06 PM
>> Event ID: 13042
>> Task Category: 6
>> Level: Error
>> Keywords: Classic
>> User: N/A
>> Computer: disc2008HV.Discovery.sanderson
>> Description:
>> Self-update is not working.
>> Event Xml:
>> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
>> <System>
>> <Provider Name="Windows Server Update Services" />
>> <EventID Qualifiers="0">13042</EventID>
>> <Level>2</Level>
>> <Task>6</Task>
>> <Keywords>0x80000000000000</Keywords>
>> <TimeCreated SystemTime="2008-07-03T06:46:06.000Z" />
>> <EventRecordID>9441</EventRecordID>
>> <Channel>Application</Channel>
>> <Computer>disc2008HV.Discovery.sanderson</Computer>
>> <Security />
>> </System>
>> <EventData>
>> <Data>Self-update is not working.</Data>
>> </EventData>
>> </Event>
>>
>> Log Name: Application
>> Source: Windows Server Update Services
>> Date: 02-Jul-2008 11:46:06 PM
>> Event ID: 10032
>> Task Category: 7
>> Level: Error
>> Keywords: Classic
>> User: N/A
>> Computer: disc2008HV.Discovery.sanderson
>> Description:
>> The server is failing to download some updates.
>> Event Xml:
>> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
>> <System>
>> <Provider Name="Windows Server Update Services" />
>> <EventID Qualifiers="0">10032</EventID>
>> <Level>2</Level>
>> <Task>7</Task>
>> <Keywords>0x80000000000000</Keywords>
>> <TimeCreated SystemTime="2008-07-03T06:46:06.000Z" />
>> <EventRecordID>9442</EventRecordID>
>> <Channel>Application</Channel>
>> <Computer>disc2008HV.Discovery.sanderson</Computer>
>> <Security />
>> </System>
>> <EventData>
>> <Data>The server is failing to download some updates.</Data>
>> </EventData>
>> </Event>
>>
>> Log Name: Application
>> Source: Windows Server Update Services
>> Date: 02-Jul-2008 11:47:02 PM
>> Event ID: 364
>> Task Category: 2
>> Level: Error
>> Keywords: Classic
>> User: N/A
>> Computer: disc2008HV.Discovery.sanderson
>> Description:
>> Content file download failed. Reason: HTTP status 404: The requested URL
>> does not exist on the server.
>> Source File:
>> /msdownload/update/driver/drvs/2008/07/20169106_dc73ba6d1b0deefa3d82dc21bc7315b29286002a.cab
>> Destination File:
>> e:\WSUSDataStore\WsusContent\2A\DC73BA6D1B0DEEFA3D82DC21BC7315B29286002A.cab.
>> Event Xml:
>> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
>> <System>
>> <Provider Name="Windows Server Update Services" />
>> <EventID Qualifiers="0">364</EventID>
>> <Level>2</Level>
>> <Task>2</Task>
>> <Keywords>0x80000000000000</Keywords>
>> <TimeCreated SystemTime="2008-07-03T06:47:02.000Z" />
>> <EventRecordID>9443</EventRecordID>
>> <Channel>Application</Channel>
>> <Computer>disc2008HV.Discovery.sanderson</Computer>
>> <Security />
>> </System>
>> <EventData>
>> <Data>Content file download failed. Reason: HTTP status 404: The
>> requested URL does not exist on the server.
>> Source File:
>> /msdownload/update/driver/drvs/2008/07/20169106_dc73ba6d1b0deefa3d82dc21bc7315b29286002a.cab
>> Destination File:
>> e:\WSUSDataStore\WsusContent\2A\DC73BA6D1B0DEEFA3D82DC21BC7315B29286002A.cab.</Data>
>> </EventData>
>> </Event>
>>
>> --
>> Bruce Sanderson
>> http://members.shaw.ca/bsanders
>>
>> It is perfectly useless to know the right answer to the wrong question.
>>
>>
>>
>