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#1
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| Automatic updates stopped working after SP3
After installing SP3 on a new Windows XP pc, it's stopped getting updates. Its WindowsUpdate.log contains SOAP errors: WindowsUpdates.log 2008-06-16 13:08:56:051 1936 250 PT +++++++++++ PT: Synchronizing server updates +++++++++++ 2008-06-16 13:08:56:051 1936 250 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://crcapp20.us.rheinchemie.com:8...ce/client.asmx 2008-06-16 13:08:57:926 1936 250 PT WARNING: SyncUpdates failure, error = 0x8024400E, soap client error = 7, soap error code = 400, HTTP status code = 200 2008-06-16 13:08:57:926 1936 250 PT WARNING: SOAP Fault: 0x000190 2008-06-16 13:08:57:926 1936 250 PT WARNING: faultstring:Fault occurred 2008-06-16 13:08:57:926 1936 250 PT WARNING: ErrorCode:InternalServerError(5) 2008-06-16 13:08:57:926 1936 250 PT WARNING: Message:(null) 2008-06-16 13:08:57:926 1936 250 PT WARNING: Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates" 2008-06-16 13:08:57:926 1936 250 PT WARNING: ID:8af67b8d-76c7-4d9e-938d-52442902b947 2008-06-16 13:08:57:926 1936 250 PT WARNING: PTError: 0x8024400e 2008-06-16 13:08:57:926 1936 250 PT WARNING: SyncUpdates_WithRecovery failed.: 0x8024400e 2008-06-16 13:08:57:926 1936 250 PT WARNING: Sync of Updates: 0x8024400e 2008-06-16 13:08:57:926 1936 250 PT WARNING: SyncServerUpdatesInternal failed: 0x8024400e 2008-06-16 13:08:57:926 1936 250 Agent * WARNING: Failed to synchronize, error = 0x8024400E 2008-06-16 13:08:57:973 1936 250 Agent * WARNING: Exit code = 0x8024400E 2008-06-16 13:08:57:973 1936 250 Agent ********* 2008-06-16 13:08:57:973 1936 250 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates] 2008-06-16 13:08:57:973 1936 250 Agent ************* 2008-06-16 13:08:57:973 1936 250 Agent WARNING: WU client failed Searching for update with error 0x8024400e 2008-06-16 13:08:57:973 1936 ce4 AU >>## RESUMED ## AU: Search for updates [CallId = {647D165D-F51B-4F91-ADC1-ABE09AFC1002}] 2008-06-16 13:08:57:973 1936 ce4 AU # WARNING: Search callback failed, result = 0x8024400E 2008-06-16 13:08:57:973 1936 ce4 AU # WARNING: Failed to find updates with error code 8024400E 2008-06-16 13:08:57:973 1936 ce4 AU ######### 2008-06-16 13:08:57:973 1936 ce4 AU ## END ## AU: Search for updates [CallId = {647D165D-F51B-4F91-ADC1-ABE09AFC1002}] 2008-06-16 13:08:57:973 1936 ce4 AU ############# 2008-06-16 13:08:57:973 1936 ce4 AU AU setting next detection timeout to 2008-06-16 22:08:57 2008-06-16 13:08:57:973 1936 ce4 AU Setting AU scheduled install time to 2008-06-17 08:00:00 2008-06-16 13:09:02:975 1936 250 Report REPORT EVENT: {FF9232EF-2677-4ACE-B7DD-70FEAE86938E} 2008-06-16 13:08:57:973-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0 8024400e AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x8024400e. 2008-06-16 13:18:14:993 1936 250 Report Uploading 1 events using cached cookie, reporting URL = http://crcapp20.us.rheinchemie.com:8...ebService.asmx 2008-06-16 13:18:15:025 1936 250 Report Reporter successfully uploaded 1 events. SoftwareDistribution.log: 2008-06-16 16:26:52.734 UTC Info w3wp.22 ThreadEntry ISAPIRuntime.ProcessRequest 2008-06-16 16:26:52.750 UTC Error w3wp.22 ClientImplementation.SyncUpdates System.ArgumentException: Item has already been added. Key in dictionary: '10833' Key being added: '10833' at System.Collections.Hashtable.Insert(Object key, Object nvalue, Boolean add) at System.Collections.Hashtable.Add(Object key, Object value) at Microsoft.UpdateServices.Internal.ClientImplementation.GetSyncInfo(DataAccess dataAccess, Hashtable stateTable, Hashtable deploymentTable, Boolean haveGroupsChanged, Boolean doChunking) at Microsoft.UpdateServices.Internal.ClientImplementation.SoftwareSync(DataAccess dataAccess, UnencryptedCookieData cookieData, Int32[] installedNonLeafUpdateIds, Int32[] leafUpdateIds, Boolean haveGroupsChanged, Boolean expressQuery) at Microsoft.UpdateServices.Internal.ClientImplementation.SyncUpdates(Cookie cookie, SyncUpdateParameters parameters) at Microsoft.UpdateServices.Internal.ClientImplementation.SyncUpdates(Cookie cookie, SyncUpdateParameters parameters) at Microsoft.UpdateServices.Internal.Client.SyncUpdates(Cookie cookie, SyncUpdateParameters parameters) at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner) at System.RuntimeMethodHandle.InvokeMethodFast(Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner) at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks) at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) at System.Web.Services.Protocols.LogicalMethodInfo.Invoke(Object target, Object[] values) at System.Web.Services.Protocols.WebServiceHandler.Invoke() at System.Web.Services.Protocols.WebServiceHandler.CoreProcessRequest() at System.Web.Services.Protocols.SyncSessionlessHandler.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execut e() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) at System.Web.HttpApplication.ApplicationStepManager.ResumeSteps(Exception error) at System.Web.HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData) at System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr) at System.Web.HttpRuntime.ProcessRequestNoDemand(HttpWorkerRequest wr) at System.Web.Hosting.ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType) 2008-06-16 16:26:52.828 UTC Warning w3wp.22 SoapUtilities.CreateException ThrowException: actor = http://crcapp20.us.rheinchemie.com:8...ce/client.asmx, ID=62e81417-0739-44bb-8798-2317b47e2720, ErrorCode=InternalServerError, Message=, Client=? I also tried: Running the WSUS Client Diagnostic Tool (all items PASS) Re-installing the most recent Windows Update agent Removing the entire HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate registry key Removing/renaming the SoftwareDistribution directory and WindowsUpdate.log file Deleting the computer from the WSUS console All other workstations (XP-SP2) in AD domain are updating from that WSUS server perfectly. Please, help!!!!! |
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#2
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| Re: Automatic updates stopped working after SP3
Alex wrote: > After installing SP3 on a new Windows XP pc, it's stopped getting > updates. Try these steps (ignore the title of the article): http://support.microsoft.com/kb/943144 Let us know whether or not it works. Harry. |
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#3
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| Re: Automatic updates stopped working after SP3 "Harry Johnston [MVP]" wrote: > Alex wrote: > > > After installing SP3 on a new Windows XP pc, it's stopped getting > > updates. > > Try these steps (ignore the title of the article): > > http://support.microsoft.com/kb/943144 > > Let us know whether or not it works. > > Harry. I did the first method without success, and the Windows Update Agent was already reinstalled. Any other ideas? > |
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#4
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| Re: Automatic updates stopped working after SP3
Alex wrote: > After installing SP3 on a new Windows XP pc, it's stopped getting > updates. Its WindowsUpdate.log contains SOAP errors: > > 2008-06-16 13:08:56:051 1936 250 PT + ServiceId = > {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = > http://crcapp20.us.rheinchemie.com:8...ce/client.asmx > 2008-06-16 13:08:57:926 1936 250 PT WARNING: SyncUpdates failure, error = > 0x8024400E, soap client error = 7, soap error code = 400, HTTP status code = > 200 Can you access the URL specified from the affected PC via IE? Please post the results of the Client Diagnostic Tool. Harry. |
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#5
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| Re: Automatic updates stopped working after SP3 "Harry Johnston [MVP]" wrote: > Alex wrote: > > > After installing SP3 on a new Windows XP pc, it's stopped getting > > updates. Its WindowsUpdate.log contains SOAP errors: > > > > 2008-06-16 13:08:56:051 1936 250 PT + ServiceId = > > {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = > > http://crcapp20.us.rheinchemie.com:8...ce/client.asmx > > 2008-06-16 13:08:57:926 1936 250 PT WARNING: SyncUpdates failure, error = > > 0x8024400E, soap client error = 7, soap error code = 400, HTTP status code = > > 200 > > Can you access the URL specified from the affected PC via IE? > > Please post the results of the Client Diagnostic Tool. > > Harry. > Yes I can access the URL. WSUS Client Diagnostics Tool Checking Machine State Checking for admin rights to run tool . . . . . . . . . PASS Automatic Updates Service is running. . . . . . . . . . PASS Background Intelligent Transfer Service is not running. PASS Wuaueng.dll version 7.1.6001.65 . . . . . . . . . . . . PASS This version is WSUS 2.0 Checking AU Settings AU Option is 4: Scheduled Install . . . . . . . . . . . PASS Option is from Policy settings Checking Proxy Configuration Checking for winhttp local machine Proxy settings . . . PASS Winhttp local machine access type <Direct Connection> Winhttp local machine Proxy. . . . . . . . . . NONE Winhttp local machine ProxyBypass. . . . . . . NONE Checking User IE Proxy settings . . . . . . . . . . . . PASS User IE Proxy. . . . . . . . . . . . . . . . . NONE User IE ProxyByPass. . . . . . . . . . . . . . NONE User IE AutoConfig URL Proxy http://crcapp20.us.rheinchemie.com/proxy/proxy.pac User IE AutoDetect AutoDetect in use Checking Connection to WSUS/SUS Server WUServer = http://crcapp20:8530 WUStatusServer = http://crcapp20:8530 UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS Connection to server. . . . . . . . . . . . . . . . . . PASS SelfUpdate folder is present. . . . . . . . . . . . . . PASS |
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#6
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Exactly the same thing happening to me. Freshly imaged PC (same imaging process I've been using for 3+ years now without issues) Getting SOAP errors in windowsupdate.log: 2008-06-17 13:47:58:687 1044 80c PT WARNING: SyncUpdates failure, error = 0x8024400E, soap client error = 7, soap error code = 400, HTTP status code = 200 2008-06-17 13:47:58:687 1044 80c PT WARNING: SOAP Fault: 0x000190 2008-06-17 13:47:58:703 1044 80c PT WARNING: faultstring:Fault occurred 2008-06-17 13:47:58:703 1044 80c PT WARNING: ErrorCode:InternalServerError(5) 2008-06-17 13:47:58:703 1044 80c PT WARNING: Message:(null) ...and also in softwaredistribution.log on WSUS server: 2008-06-17 12:47:58.492 UTC Error w3wp.1 ClientImplementation.SyncUpdates System.ArgumentException: Item has already been added. Key in dictionary: '9181' Key being added: '9181' Any ideas? Nothing changed on my WSUS server, nor anything altered in my PC image that I was only using last week without issue. I've gone through all the usual stuff: deleted Windows Update reg keys, renamed SoftwareDistribution folder, reinstalled Windows Update agent, ran ClientDiags and all PASS |
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#7
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| RE: Automatic updates stopped working after SP3
I have the same problem: WindowsUpdate.log shows: WARNING: SyncUpdates failure, error = 0x8024400E, soap client error = 7, soap error code = 400, HTTP status code = 200 WARNING: SOAP Fault: 0x000190 SoftwareDistribution.log shows: Error w3wp.5 ClientImplementation.SyncUpdates System.ArgumentException: Item has already been added. Key in dictionary: '8135' Key being added: '8135' Nothing helps, already tried: 1) wuauclt.exe /resetauthorization /detectnow 2) Deleted SoftwareDistribution Folder 3) WindowsUpdateAgent30-x86.exe /wuforce 4) Deleted SusClientId and Validation Registry Keys It looks like a server side problem... Any help is appreciated! "Alex" wrote: > After installing SP3 on a new Windows XP pc, it's stopped getting > updates. Its WindowsUpdate.log contains SOAP errors: > > WindowsUpdates.log > 2008-06-16 13:08:56:051 1936 250 PT +++++++++++ PT: Synchronizing server > updates +++++++++++ > 2008-06-16 13:08:56:051 1936 250 PT + ServiceId = > {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = > http://crcapp20.us.rheinchemie.com:8...ce/client.asmx > 2008-06-16 13:08:57:926 1936 250 PT WARNING: SyncUpdates failure, error = > 0x8024400E, soap client error = 7, soap error code = 400, HTTP status code = > 200 > 2008-06-16 13:08:57:926 1936 250 PT WARNING: SOAP Fault: 0x000190 > 2008-06-16 13:08:57:926 1936 250 PT WARNING: faultstring:Fault occurred > 2008-06-16 13:08:57:926 1936 250 PT WARNING: > ErrorCode:InternalServerError(5) > 2008-06-16 13:08:57:926 1936 250 PT WARNING: Message:(null) > 2008-06-16 13:08:57:926 1936 250 PT WARNING: > Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates" > 2008-06-16 13:08:57:926 1936 250 PT WARNING: > ID:8af67b8d-76c7-4d9e-938d-52442902b947 > 2008-06-16 13:08:57:926 1936 250 PT WARNING: PTError: 0x8024400e > 2008-06-16 13:08:57:926 1936 250 PT WARNING: SyncUpdates_WithRecovery > failed.: 0x8024400e > 2008-06-16 13:08:57:926 1936 250 PT WARNING: Sync of Updates: 0x8024400e > 2008-06-16 13:08:57:926 1936 250 PT WARNING: SyncServerUpdatesInternal > failed: 0x8024400e > 2008-06-16 13:08:57:926 1936 250 Agent * WARNING: Failed to synchronize, > error = 0x8024400E > 2008-06-16 13:08:57:973 1936 250 Agent * WARNING: Exit code = 0x8024400E > 2008-06-16 13:08:57:973 1936 250 Agent ********* > 2008-06-16 13:08:57:973 1936 250 Agent ** END ** Agent: Finding updates > [CallerId = AutomaticUpdates] > 2008-06-16 13:08:57:973 1936 250 Agent ************* > 2008-06-16 13:08:57:973 1936 250 Agent WARNING: WU client failed Searching > for update with error 0x8024400e > 2008-06-16 13:08:57:973 1936 ce4 AU >>## RESUMED ## AU: Search for updates > [CallId = {647D165D-F51B-4F91-ADC1-ABE09AFC1002}] > 2008-06-16 13:08:57:973 1936 ce4 AU # WARNING: Search callback failed, > result = 0x8024400E > 2008-06-16 13:08:57:973 1936 ce4 AU # WARNING: Failed to find updates with > error code 8024400E > 2008-06-16 13:08:57:973 1936 ce4 AU ######### > 2008-06-16 13:08:57:973 1936 ce4 AU ## END ## AU: Search for updates > [CallId = {647D165D-F51B-4F91-ADC1-ABE09AFC1002}] > 2008-06-16 13:08:57:973 1936 ce4 AU ############# > 2008-06-16 13:08:57:973 1936 ce4 AU AU setting next detection timeout to > 2008-06-16 22:08:57 > 2008-06-16 13:08:57:973 1936 ce4 AU Setting AU scheduled install time to > 2008-06-17 08:00:00 > 2008-06-16 13:09:02:975 1936 250 Report REPORT EVENT: > {FF9232EF-2677-4ACE-B7DD-70FEAE86938E} 2008-06-16 > 13:08:57:973-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0 8024400e AutomaticUpdates Failure Software > Synchronization Windows Update Client failed to detect with error 0x8024400e. > 2008-06-16 13:18:14:993 1936 250 Report Uploading 1 events using cached > cookie, reporting URL = > http://crcapp20.us.rheinchemie.com:8...ebService.asmx > 2008-06-16 13:18:15:025 1936 250 Report Reporter successfully uploaded 1 > events. > > > SoftwareDistribution.log: > > 2008-06-16 16:26:52.734 > UTC Info w3wp.22 ThreadEntry ISAPIRuntime.ProcessRequest > 2008-06-16 16:26:52.750 > UTC Error w3wp.22 ClientImplementation.SyncUpdates System.ArgumentException: > Item has already been added. Key in dictionary: '10833' Key being added: > '10833' > at System.Collections.Hashtable.Insert(Object key, Object nvalue, Boolean > add) > at System.Collections.Hashtable.Add(Object key, Object value) > at > Microsoft.UpdateServices.Internal.ClientImplementation.GetSyncInfo(DataAccess > dataAccess, Hashtable stateTable, Hashtable deploymentTable, Boolean > haveGroupsChanged, Boolean doChunking) > at > Microsoft.UpdateServices.Internal.ClientImplementation.SoftwareSync(DataAccess > dataAccess, UnencryptedCookieData cookieData, Int32[] > installedNonLeafUpdateIds, Int32[] leafUpdateIds, Boolean haveGroupsChanged, > Boolean expressQuery) > at > Microsoft.UpdateServices.Internal.ClientImplementation.SyncUpdates(Cookie > cookie, SyncUpdateParameters parameters) > at > Microsoft.UpdateServices.Internal.ClientImplementation.SyncUpdates(Cookie > cookie, SyncUpdateParameters parameters) > at Microsoft.UpdateServices.Internal.Client.SyncUpdates(Cookie cookie, > SyncUpdateParameters parameters) > at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] > arguments, SignatureStruct& sig, MethodAttributes methodAttributes, > RuntimeTypeHandle typeOwner) > at System.RuntimeMethodHandle.InvokeMethodFast(Object target, Object[] > arguments, Signature sig, MethodAttributes methodAttributes, > RuntimeTypeHandle typeOwner) > at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags > invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean > skipVisibilityChecks) > at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags > invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) > at System.Web.Services.Protocols.LogicalMethodInfo.Invoke(Object target, > Object[] values) > at System.Web.Services.Protocols.WebServiceHandler.Invoke() > at System.Web.Services.Protocols.WebServiceHandler.CoreProcessRequest() > at > System.Web.Services.Protocols.SyncSessionlessHandler.ProcessRequest(HttpContext context) > at > System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execut e() > at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& > completedSynchronously) > at > System.Web.HttpApplication.ApplicationStepManager.ResumeSteps(Exception error) > at > System.Web.HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData) > at System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr) > at System.Web.HttpRuntime.ProcessRequestNoDemand(HttpWorkerRequest wr) > at System.Web.Hosting.ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 > iWRType) > 2008-06-16 16:26:52.828 > UTC Warning w3wp.22 SoapUtilities.CreateException ThrowException: actor = > http://crcapp20.us.rheinchemie.com:8...ce/client.asmx, > ID=62e81417-0739-44bb-8798-2317b47e2720, ErrorCode=InternalServerError, > Message=, Client=? > > I also tried: > Running the WSUS Client Diagnostic Tool (all items PASS) > Re-installing the most recent Windows Update agent > Removing the entire > HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate registry key > Removing/renaming the SoftwareDistribution directory and WindowsUpdate.log > file > Deleting the computer from the WSUS console > > All other workstations (XP-SP2) in AD domain are updating from that WSUS > server > perfectly. > > Please, help!!!!! |
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#8
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| Re: Automatic updates stopped working after SP3
Alex wrote: > After installing SP3 on a new Windows XP pc, it's stopped getting > updates. Its WindowsUpdate.log contains SOAP errors: A fix for this is on the way, and we've been given a workaround - I'm just waiting to clarify some of the details. I'm just about to leave the office, but you should check the WSUS Product Team Blog, where instructions will be posted, hopefully fairly soon: <http://blogs.technet.com/wsus/default.aspx> Harry. |
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#9
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| Re: Automatic updates stopped working after SP3
APlus schrieb: > WARNING: SyncUpdates failure, error = 0x8024400E, soap client error = 7, There is an error with SP1 for Office 2003. You have to select *NOT APPROVED* the SP1 for Office 2003. Then the problem will be solved. Winfried -- http://www.microsoft.com/germany/win...s/default.mspx http://www.wsuswiki.com/Home |
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#10
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| Re: Automatic updates stopped working after SP3
I'm totally astonished. It really worked out for me!!! Thx a lot 2 Harry and Wilfried! A+ "Harry Johnston [MVP]" wrote: > Alex wrote: > > > After installing SP3 on a new Windows XP pc, it's stopped getting > > updates. Its WindowsUpdate.log contains SOAP errors: > > A fix for this is on the way, and we've been given a workaround - I'm just > waiting to clarify some of the details. I'm just about to leave the office, but > you should check the WSUS Product Team Blog, where instructions will be posted, > hopefully fairly soon: > > <http://blogs.technet.com/wsus/default.aspx> > > Harry. > |
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#11
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| Re: Automatic updates stopped working after SP3
How did you know "There is an error with SP1 for Office 2003."? |
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#12
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| Re: Automatic updates stopped working after SP3 "Harry Johnston [MVP]" wrote: > Alex wrote: > > > After installing SP3 on a new Windows XP pc, it's stopped getting > > updates. Its WindowsUpdate.log contains SOAP errors: > > A fix for this is on the way, and we've been given a workaround - I'm just > waiting to clarify some of the details. I'm just about to leave the office, but > you should check the WSUS Product Team Blog, where instructions will be posted, > hopefully fairly soon: > > <http://blogs.technet.com/wsus/default.aspx> > > Harry. > Thank you Harry and Winfried. The workaround did work for me. The only think I would like to add is that you still must decline extra the new revision at 6/12/2008 of "Office 2003 SP 1" despite decline of the old revison. Alex |
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#13
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| Re: Automatic updates stopped working after SP3 daesinc@gmail.com schrieb: > How did you know "There is an error with SP1 for Office 2003."? Read the WSUS-Blog: http://blogs.technet.com/wsus/archiv...on-issues.aspx Winfried -- http://www.microsoft.com/germany/win...s/default.mspx http://www.wsuswiki.com/Home |
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