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event id's 364 & 10032

Server Update Service


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  #1  
Old 03-10-2007
Andy
 
Posts: n/a
event id's 364 & 10032

Hi all, I have 3 WSUS servers on 3 sites, 2 are fine, but 1 is really giving
me problems. All 3 are running the latest version of WSUS.
The server will synch ok, will update products and classifications ok, will
show how many files need to be d/loaded and the size. But refuses to start
downloading!
The server is behind an exact duplicate of the firewall as the other 2.
Event logs show the following errors (in chronological order)
Event Type: Information
Event Source: Windows Server Update Services
Event Category: Core
Event ID: 10030
Date: 03/10/2007
Time: 03:51:37
User: N/A
Computer: BOAS2K301
Description:
The server is downloading updates successfully.

Event Type: Error
Event Source: Windows Server Update Services
Event Category: Synchronization
Event ID: 364
Date: 03/10/2007
Time: 03:51:43
User: N/A
Computer: BOAS2K301
Description:
Content file download failed. Reason: Value does not fall within the
expected range. Source File:
/msdownload/update/v3-19990518/cabpool/q315000_3107298cd5fcc82ec3724f62d72b28288b0d27f6.exe
Destination File:
d:\WSUS\WsusContent\4F\3E9638433E2DAA3159A4273880FD0DF149FE724F.exe.

Event Type: Error
Event Source: Windows Server Update Services
Event Category: Core
Event ID: 10032
Date: 03/10/2007
Time: 04:01:38
User: N/A
Computer: BOAS2K301
Description:
The server is failing to download some updates.

Event Type: Error
Event Source: Windows Server Update Services
Event Category: Core
Event ID: 10032
Date: 03/10/2007
Time: 04:11:39
User: N/A
Computer: BOAS2K301
Description:
The server is failing to download some updates.

Event Type: Error
Event Source: Windows Server Update Services
Event Category: Synchronization
Event ID: 364
Date: 03/10/2007
Time: 09:03:59
User: N/A
Computer: BOAS2K301
Description:
Content file download failed. Reason: Value does not fall within the
expected range. Source File:
/msdownload/update/v3-19990518/cabpool/q315000_3107298cd5fcc82ec3724f62d72b28288b0d27f6.exe
Destination File:
d:\WSUS\WsusContent\4F\3E9638433E2DAA3159A4273880FD0DF149FE724F.exe.

"Value does not fall within the expected " seems to be a common factor,
google doesn't sem to have much on this.
Any help would be most appreciated.


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  #2  
Old 06-10-2007
Lawrence Garvin [MVP]
 
Posts: n/a
Re: event id's 364 & 10032

"Andy" <Andy@discussions.microsoft.com> wrote in message
news:8D5D46B9-4831-4FF6-AA9E-D5F76FCB200E@microsoft.com...

> Hi all, I have 3 WSUS servers on 3 sites, 2 are fine, but 1 is really
> giving
> me problems. All 3 are running the latest version of WSUS.
> The server will synch ok, will update products and classifications ok,
> will
> show how many files need to be d/loaded and the size. But refuses to start
> downloading!


> The server is behind an exact duplicate of the firewall as the other 2.


Apparently not...

> Content file download failed. Reason: Value does not fall within the
> expected range.



> "Value does not fall within the expected " seems to be a common factor,
> google doesn't sem to have much on this.
> Any help would be most appreciated.


This is an error caused because a proxy server or firewall is not configured
to fully support the HTTP v1.1 protocols. Specifically, this is a
manifestation of the Range Protocol Header in the HTTP v1.1 protocol
specification, and the failure of many systems to properly support this
feature "out-of-the-box".

We've seen it dozens, if not hundreds of times, in this group over the past
couple of years.


--
Lawrence Garvin, M.S., MCTS, MCP
MVP - Software Distribution (2005-2007)
MS WSUS Website: http://www.microsoft.com/wsus
My Websites: http://www.onsitechsolutions.com;
http://wsusinfo.onsitechsolutions.com
My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin


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  #3  
Old 09-10-2007
Andy
 
Posts: n/a
Re: event id's 364 & 10032



"Lawrence Garvin [MVP]" wrote:

> "Andy" <Andy@discussions.microsoft.com> wrote in message
> news:8D5D46B9-4831-4FF6-AA9E-D5F76FCB200E@microsoft.com...
>
> > Hi all, I have 3 WSUS servers on 3 sites, 2 are fine, but 1 is really
> > giving
> > me problems. All 3 are running the latest version of WSUS.
> > The server will synch ok, will update products and classifications ok,
> > will
> > show how many files need to be d/loaded and the size. But refuses to start
> > downloading!

>
> > The server is behind an exact duplicate of the firewall as the other 2.

>
> Apparently not...

Apparently not! You were right - there's a small tick box on the proxy that
says "Require authentication for unrestricted source addresses:" the other
two proxy's were unticked - this one was ticked, as soon as I rectified that,
I was then presented with the EULA's to accept.
So it was an authentication issue. WSUS is the only application that fails
to authenticate properly in this respect (Trend AV server works if the option
is selected on the proxy).
>
> > Content file download failed. Reason: Value does not fall within the
> > expected range.

>
>
> > "Value does not fall within the expected " seems to be a common factor,
> > google doesn't sem to have much on this.
> > Any help would be most appreciated.

>
> This is an error caused because a proxy server or firewall is not configured
> to fully support the HTTP v1.1 protocols. Specifically, this is a
> manifestation of the Range Protocol Header in the HTTP v1.1 protocol
> specification, and the failure of many systems to properly support this
> feature "out-of-the-box".


>
> We've seen it dozens, if not hundreds of times, in this group over the past
> couple of years.
>
>
> --
> Lawrence Garvin, M.S., MCTS, MCP
> MVP - Software Distribution (2005-2007)
> MS WSUS Website: http://www.microsoft.com/wsus
> My Websites: http://www.onsitechsolutions.com;
> http://wsusinfo.onsitechsolutions.com
> My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin
>
>

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