Failed uninstall and re-install of WSUS 3.0

I had multiple failures trying to uninstall of WSUS 3.0 (x64). The first
error was using Add/Remove programs removed. It stated a failure to complete
the un-install, but removed it from the Add/Remove Programs list! Trying to
use the command-line /u parameter also failed every time.
These are the four (4) error lines that always occurred:
2007-06-19 16:50:08 Error MWUSSetup RemoveWsus: MWUS Uninstall
Failed (Error 0x80070645: This action is only valid for products that are
currently installed.)
2007-06-19 16:50:08 Error MWUSSetup Wsus MSI uninstallation
failed. (Error 0x80070645: This action is only valid for products that are
currently installed.)
2007-06-19 16:50:08 Error MWUSSetup CSetupDriver::LaunchSetup:
Setup failed (Error 0x80070645: This action is only valid for products that
are currently installed.)
2007-06-19 16:50:09 Error MWUSSetup DoInstall: Wsus setup
failed (Error 0x80070645: This action is only valid for products that are
currently installed.)

I was able to use Add/Remove Programs to remove "Windows Internal Database
(MICROSOFT##SSEE)".

When I try to install WSUS it just goes into uninstall mode and fail agains.

There are no eventlog entries.

After these failures I decided to remove all registery entries for: SUS;
WSUS; and Update Services. I also deleted the "C:\Program Files\Update
Services" and "D:\WSUS" folders.


These are the only two lines written to %temp%\WSUSSetup.log:
2007-06-19 20:17:41 Error MWUSSetup ParseCommandLine: Failed
to open SOFTWARE\Microsoft\Update Services\Server\Setup registry key (Error
0x80070002: The system cannot find the file specified.)
2007-06-19 20:17:47 Error MWUSSetup DoInstall:
ParseCommandLine failed (Error 0x80041453)

Is there a way to fix this problem short of rebuilding the entire server?

You should never delete the regkeys manually as they are used for uninstall.
Do you still have the earlier logs to show why your first uninstall
failed? --the logs are under %temp%\wsussetup*.log.

--
Fei Cao
Microsoft, WSUS

This posting is provided "As Is" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

"MikeWood" <MikeWood@discussions.microsoft.com> wrote in message
news:D0B8E3ED-31A8-424D-8378-3E6B391B8EA2@microsoft.com...
>I had multiple failures trying to uninstall of WSUS 3.0 (x64). The first
> error was using Add/Remove programs removed. It stated a failure to
> complete
> the un-install, but removed it from the Add/Remove Programs list! Trying
> to
> use the command-line /u parameter also failed every time.
> These are the four (4) error lines that always occurred:
> 2007-06-19 16:50:08 Error MWUSSetup RemoveWsus: MWUS
> Uninstall
> Failed (Error 0x80070645: This action is only valid for products that are
> currently installed.)
> 2007-06-19 16:50:08 Error MWUSSetup Wsus MSI uninstallation
> failed. (Error 0x80070645: This action is only valid for products that are
> currently installed.)
> 2007-06-19 16:50:08 Error MWUSSetup
> CSetupDriver::LaunchSetup:
> Setup failed (Error 0x80070645: This action is only valid for products
> that
> are currently installed.)
> 2007-06-19 16:50:09 Error MWUSSetup DoInstall: Wsus setup
> failed (Error 0x80070645: This action is only valid for products that are
> currently installed.)
>
> I was able to use Add/Remove Programs to remove "Windows Internal Database
> (MICROSOFT##SSEE)".
>
> When I try to install WSUS it just goes into uninstall mode and fail
> agains.
>
> There are no eventlog entries.
>
> After these failures I decided to remove all registery entries for: SUS;
> WSUS; and Update Services. I also deleted the "C:\Program Files\Update
> Services" and "D:\WSUS" folders.
>
>
> These are the only two lines written to %temp%\WSUSSetup.log:
> 2007-06-19 20:17:41 Error MWUSSetup ParseCommandLine: Failed
> to open SOFTWARE\Microsoft\Update Services\Server\Setup registry key
> (Error
> 0x80070002: The system cannot find the file specified.)
> 2007-06-19 20:17:47 Error MWUSSetup DoInstall:
> ParseCommandLine failed (Error 0x80041453)
>
> Is there a way to fix this problem short of rebuilding the entire server?
>

Thanks for the info editing the registry. It was a last resort since WSUS
does not seem to fall under our MS support services contract, and their
recomendation was to flatten and rebuild the server.

I do not have the previous %temp%\*.log files.

Is there a way to FORCE install (re-install) WSUS v3.0?

FYI: I'm a MS Alumni and have worked on and supported WinNT 3.50 through
2003. was {[mikewood] {{a\t}} [microsoft.com]} now {{a t}} zillow.com

On servers with similarly screwed up WSUS 3 installation I have fixed it by
running the WSUS 2 install again, and when that completes either uninstalling
it (preserving database and downloaded updates) and then installing WSUS 3 as
a new install (it will find the existing database and updates so long as you
use the same location), or running the WSUS 3 install as an upgrade again.

Nick

"MikeWood" wrote:

> Thanks for the info editing the registry. It was a last resort since WSUS
> does not seem to fall under our MS support services contract, and their
> recomendation was to flatten and rebuild the server.
>
> I do not have the previous %temp%\*.log files.
>
> Is there a way to FORCE install (re-install) WSUS v3.0?
>
> FYI: I'm a MS Alumni and have worked on and supported WinNT 3.50 through
> 2003. was {[mikewood] {{a\t}} [microsoft.com]} now {{a t}} zillow.com
>

I won't suggest you to use MSI cleanup tool to unblock your issue. You may
try install WSUS on another test machine then reimport the WSUS regkey from
there to your original machine
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Update Services] then do another
uninstall. However, the regkey values may not necessary be an exact clone to
your original setting, depending on how you choose to install in the second
machine. Your log (%temp%\WSUS*.log) is the right place to further pinpoint
other potential issues and identify possible solutions.

--
Fei Cao
Microsoft, WSUS

This posting is provided "As Is" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

"MikeWood" <MikeWood@discussions.microsoft.com> wrote in message
news:4807588E-73AC-4C4B-948A-A473D0DA11FA@microsoft.com...
> Thanks for the info editing the registry. It was a last resort since WSUS
> does not seem to fall under our MS support services contract, and their
> recomendation was to flatten and rebuild the server.
>
> I do not have the previous %temp%\*.log files.
>
> Is there a way to FORCE install (re-install) WSUS v3.0?
>
> FYI: I'm a MS Alumni and have worked on and supported WinNT 3.50 through
> 2003. was {[mikewood] {{a\t}} [microsoft.com]} now {{a t}} zillow.com
>