WSUS 0x8024400A Error on Some Clients

We have six Windows Server 2003 clients which are not updating properly in
WSUS. The log file shows the following errors.

WARNING: GetCookie failure, error = 0x8024400A, soap client error = 10, soap
error code = 0, HTTP status code = 200

WARNING: Sync of Updates: 0x8024400a

* WARNING: Failed to synchronize, error = 0x8024400A

Any idea how to fix this?

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch

"Jeff Lynch" <jeff.lynch@newsgroup.nospam> wrote in message
news:OUfPNV3qGHA.3380@TK2MSFTNGP04.phx.gbl...
> We have six Windows Server 2003 clients which are not updating properly in
> WSUS. The log file shows the following errors.
>
> WARNING: GetCookie failure, error = 0x8024400A, soap client error = 10,
> soap error code = 0, HTTP status code = 200
>
> WARNING: Sync of Updates: 0x8024400a
>
> * WARNING: Failed to synchronize, error = 0x8024400A
>
> Any idea how to fix this?
> --
> Jeff Lynch
> MVP Windows Server System - Commerce Server
> http://codebetter.com/blogs/jeff.lynch

Hey Jeff!

A Google Groups search on the error code should turn up about a dozen
threads all with the same, correct, fix. The problem is caused by an
unpredictable and intermittent conflict between IIS 6 (on Win2003SP1) and
http.sys.

Refer to this KB article for information
http://support.microsoft.com/?id=898708
and the usual instructions to contact MS PSS for a hotfix.

Also, not documented in the KB article, or in any instructions from MS PSS,
is that you'll need to reboot the /clients/ after applying the hotfix to the
server.

Don't know why... just seems to be the need. :-/

--
Lawrence Garvin, M.S., MVP-Software Distribution
Everything you need for WSUS is at
http://technet2.microsoft.com/window...s/default.mspx
And, everything else is at
http://wsusinfo.onsitechsolutions.com
.....

Lawrence,

Thanks for the lead and additional information. I did find this error fix
during my searching and applied the hotfix to our WSUS server but I didn't
reboot the clients. I'll reboot each and see what happens.

Thanks from one MVP to another!

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch

"Lawrence Garvin (MVP)" <onsitech@news.postalias> wrote in message
news:eM5o5y3qGHA.4864@TK2MSFTNGP03.phx.gbl...
> "Jeff Lynch" <jeff.lynch@newsgroup.nospam> wrote in message
> news:OUfPNV3qGHA.3380@TK2MSFTNGP04.phx.gbl...
>> We have six Windows Server 2003 clients which are not updating properly
>> in WSUS. The log file shows the following errors.
>>
>> WARNING: GetCookie failure, error = 0x8024400A, soap client error = 10,
>> soap error code = 0, HTTP status code = 200
>>
>> WARNING: Sync of Updates: 0x8024400a
>>
>> * WARNING: Failed to synchronize, error = 0x8024400A
>>
>> Any idea how to fix this?
>> --
>> Jeff Lynch
>> MVP Windows Server System - Commerce Server
>> http://codebetter.com/blogs/jeff.lynch
>
> Hey Jeff!
>
> A Google Groups search on the error code should turn up about a dozen
> threads all with the same, correct, fix. The problem is caused by an
> unpredictable and intermittent conflict between IIS 6 (on Win2003SP1) and
> http.sys.
>
> Refer to this KB article for information
> http://support.microsoft.com/?id=898708
> and the usual instructions to contact MS PSS for a hotfix.
>
> Also, not documented in the KB article, or in any instructions from MS
> PSS, is that you'll need to reboot the /clients/ after applying the hotfix
> to the server.
>
> Don't know why... just seems to be the need. :-/
>
> --
> Lawrence Garvin, M.S., MVP-Software Distribution
> Everything you need for WSUS is at
> http://technet2.microsoft.com/window...s/default.mspx
> And, everything else is at
> http://wsusinfo.onsitechsolutions.com
> ....
>

I have exactly the same problem.. did install the hotfix...
And rebooted the clients... still doesnt work ...
WSUS is on Win2003 R2 SP1...

Also i've did all the client reset procedure I could find we no success...

Any idea ? Is the hotfix not working because i'm on R2 ?

Thanks
David




"Jeff Lynch" wrote:

> Lawrence,
>
> Thanks for the lead and additional information. I did find this error fix
> during my searching and applied the hotfix to our WSUS server but I didn't
> reboot the clients. I'll reboot each and see what happens.
>
> Thanks from one MVP to another!
>
> --
> Jeff Lynch
> MVP Windows Server System - Commerce Server
> http://codebetter.com/blogs/jeff.lynch
>
> "Lawrence Garvin (MVP)" <onsitech@news.postalias> wrote in message
> news:eM5o5y3qGHA.4864@TK2MSFTNGP03.phx.gbl...
> > "Jeff Lynch" <jeff.lynch@newsgroup.nospam> wrote in message
> > news:OUfPNV3qGHA.3380@TK2MSFTNGP04.phx.gbl...
> >> We have six Windows Server 2003 clients which are not updating properly
> >> in WSUS. The log file shows the following errors.
> >>
> >> WARNING: GetCookie failure, error = 0x8024400A, soap client error = 10,
> >> soap error code = 0, HTTP status code = 200
> >>
> >> WARNING: Sync of Updates: 0x8024400a
> >>
> >> * WARNING: Failed to synchronize, error = 0x8024400A
> >>
> >> Any idea how to fix this?
> >> --
> >> Jeff Lynch
> >> MVP Windows Server System - Commerce Server
> >> http://codebetter.com/blogs/jeff.lynch
> >
> > Hey Jeff!
> >
> > A Google Groups search on the error code should turn up about a dozen
> > threads all with the same, correct, fix. The problem is caused by an
> > unpredictable and intermittent conflict between IIS 6 (on Win2003SP1) and
> > http.sys.
> >
> > Refer to this KB article for information
> > http://support.microsoft.com/?id=898708
> > and the usual instructions to contact MS PSS for a hotfix.
> >
> > Also, not documented in the KB article, or in any instructions from MS
> > PSS, is that you'll need to reboot the /clients/ after applying the hotfix
> > to the server.
> >
> > Don't know why... just seems to be the need. :-/
> >
> > --
> > Lawrence Garvin, M.S., MVP-Software Distribution
> > Everything you need for WSUS is at
> > http://technet2.microsoft.com/window...s/default.mspx
> > And, everything else is at
> > http://wsusinfo.onsitechsolutions.com
> > ....
> >
>
>
>

"ineptie" <ineptie@discussions.microsoft.com> wrote in message
news:68FD31D6-1386-4D36-9994-6A84CC9C937D@microsoft.com...
>
> I have exactly the same problem.. did install the hotfix...
> And rebooted the clients... still doesnt work ...
> WSUS is on Win2003 R2 SP1...
>
> Also i've did all the client reset procedure I could find we no success...
>
> Any idea ? Is the hotfix not working because i'm on R2 ?
>
> Thanks
> David

How about we start from scratch, in a NEW thread, rather than posting to
this ANCIENT thread.

Post the relevant portion of the WindowsUpdate.log showing the error
occurring after the application of the hotfix and the client reboot.

Also, run the Client Diagnostic Tool and post the output from that.

--
Lawrence Garvin, M.S., MVP-Software Distribution
Everything you need for WSUS is at
http://technet2.microsoft.com/window...s/default.mspx
And, everything else is at
http://wsusinfo.onsitechsolutions.com
.....

[jizzai]

Originally Posted by Jeff Lynch

We have six Windows Server 2003 clients which are not updating properly in
WSUS. The log file shows the following errors.

WARNING: GetCookie failure, error = 0x8024400A, soap client error = 10, soap
error code = 0, HTTP status code = 200

WARNING: Sync of Updates: 0x8024400a

* WARNING: Failed to synchronize, error = 0x8024400A

Any idea how to fix this?

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch

I know this thread is old but it took me a while to find this fix and thought I should share it somewhere.

Hopefully you found this fix in the past year.

Run these commands on the client(s) with the error (in a batch file if you like).

net stop wuauserv
regsvr32 /s wuapi.dll
regsvr32 /s wups.dll
regsvr32 /s wuaueng.dll
regsvr32 /s wuaueng1.dll
regsvr32 /s wucltui.dll
regsvr32 /s wuweb.dll
regsvr32 /s jscript.dll
regsvr32 /s atl.dll
regsvr32 /s softpub.dll
regsvr32 /s msxml3.dll
net start wuauserv


To force detection:
wuauclt /detectnow

I found this information on a dutch website and they mentioned you may have to run this 3 times.

It worked for me first go.

Our WSUS is running on Windows Server 2003 R2 Standard Edition SP2.

The problem client was Windows Server 2003 R2 Enterprise x64 Edition SP2.

We had just installed this 64bit server and no other clients have had any problems at all.

source: http://translate.google.com/translat...icial%26sa%3DG