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Error 0x8007000e running Automatic Updates

Server Update Service


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  #1  
Old 05-07-2006
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Join Date: Jul 2006
Posts: 273
Error 0x8007000e running Automatic Updates

I am using Windows Server 2003 and it is not reporting back to WSUS. The WSUS will show the missing updates for the server but it will still show that it hasnt reported in any amount of days. I have tried to search for this error but am unable to find any solution for it. I have included portions of the windowsupdate.log file below:

AU ## START ## AU: Search for updates
AU #########
AU <<## SUBMITTED ## AU: Search for updates [CallId =
{602E6B3A-41B4-47B5-8610-928484089C0C}]
Agent *************
Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
Agent *********
Setup *********** Setup: Checking whether self-update is required
***********
Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version =
5.8.0.2469, required version = 5.8.0.2469
Setup Update NOT required for C:\WINDOWS\system32\iuengine.dll: target
version = 5.8.0.2469, required version = 5.8.0.2469
Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version
= 5.8.0.2469, required version = 5.8.0.2469
Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target
version = 5.8.0.2469, required version = 5.8.0.2469
Setup Update NOT required for C:\WINDOWS\system32\wuauclt1.exe: target
version = 5.8.0.2469, required version = 5.8.0.2469
Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target
version = 5.8.0.2469, required version = 5.8.0.2469
Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target
version = 5.8.0.2469, required version = 5.8.0.2469
Setup Update NOT required for C:\WINDOWS\system32\wuaueng1.dll: target
version = 5.8.0.2469, required version = 5.8.0.2469
Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target
version = 5.8.0.2469, required version = 5.8.0.2469
Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version =
5.8.0.2469, required version = 5.8.0.2469
Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version
= 5.8.0.2469, required version = 5.8.0.2469
Setup Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version
= 5.8.0.2469, required version = 5.8.0.2469
Setup * IsUpdateRequired = No
Agent * WARNING: Exit code = 0x8007000E
Agent *********
Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
Agent *************
Agent WARNING: WU client failed Searching for update with error 0x8007000e
AU >>## RESUMED ## AU: Search for updates [CallId =
{602E6B3A-41B4-47B5-8610-928484089C0C}]
AU # WARNING: Search callback failed, result = 0x8007000E
AU #########
AU ## END ## AU: Search for updates [CallId =
{602E6B3A-41B4-47B5-8610-928484089C0C}]
AU #############
AU AU setting next detection timeout to 2006-07-05 12:37:31
Report REPORT EVENT: {9C856293-F476-4269-A118-04D8980529AE} 2006-07-05
07:38:59-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0 8007000e AutomaticUpdates Failure Software
Synchronization Error: Agent failed detecting with reason: 0x8007000e
Report Uploading 1 events using cached cookie, reporting URL =
http://someserver/ReportingWebServic...ebService.asmx
Report Reporter successfully uploaded 1 events.
Agent *************
Agent ** START ** Agent: Finding updates [CallerId = MBSA]
Agent *********
Agent * WARNING: Exit code = 0x8007000E
Agent *********
Agent ** END ** Agent: Finding updates [CallerId = MBSA]
Agent *************
Agent WARNING: WU client failed Searching for update with error 0x8007000e
Report REPORT EVENT: {9F5A08C1-19D4-4AEA-A9CC-E2927A1EB257} 2006-07-05
07:50:40-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0 8007000e MBSA Failure Software
Synchronization Error: Agent failed detecting with reason: 0x8007000e
PT Initializing simple targeting cookie, clientId =
6fad0b99-d320-4187-9127-31ea9e047233, target group = , DNS name =
problemserver.ott.cginet
PT Server URL = http://someserver/SimpleAuthWebService/SimpleAuth.asmx
Report Uploading 1 events using cached cookie, reporting URL =
http://someserver/ReportingWebServic...ebService.asmx
Report Reporter successfully uploaded 1 events.
++++++++++++++++++++++++++

If I logon to the server then I am not able to get the "Globe"/"Shield" that usually tells me that updates are available for download. Can anyone tell me a solution for this problem? Thanks

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  #2  
Old 05-07-2006
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Join Date: Oct 2005
Posts: 725
RE: Error 0x8007000e running Automatic Updates

I have asked microsoft about this issue and they suggested me somethings. It seems that the MSI has a known memory leak that brings up the process svchost memory utilization to a high value. So when AU starts the detection cycle, it calls MSI to do so. So, the solution is to bring down the detection to 24 hours course and then restart the server.
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  #3  
Old 26-07-2006
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Join Date: Aug 2006
Posts: 122
Re: Error 0x8007000e running Automatic Updates

Even we are having similar kind of problem on Windows server 2000. If the auto-updates tries to run then one of the svchost processes shoots way up in memory utilization and we then get the same error 0x8007000e. Does anyone have any other information on this error or is there any hotfix available for same.
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  #4  
Old 03-04-2007
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Join Date: Apr 2007
Posts: 2
I Have a Fix

I worked with Microsoft tech support to fix the error: Agent failed detecting reason: 0x80070000e

Microsoft had me search microsoft.com for KB898708, download and install this hotfix on my WSUS server including a reboot. It didn't fix the problem, however. My WSUS server is Win2003 Standard SP1, and I have WSUS Build 2.0.0.2620.

Microsoft then had me search microsoft.com for KB927891 and install this hotfix on my WSUS clients, including a reboot. This fixed the problem. My clients are WinXP SP2.

So, you may be able to get by just installing the KB927891; I'd try that first.

Last edited by Jeff S : 03-04-2007 at 09:32 PM. Reason: include some more specific info
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  #5  
Old 05-04-2007
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Join Date: Apr 2007
Posts: 2
In fact, I did rebuild my Win2003 server and reinstall WSUS from scratch, including a new database, just two months ago when a bunch of my PCs first started showing this error. However, the problem came back.

Microsoft's explaination to your considering that this hotfix is also not associated with the 0x8007000e error was that this hotfix fixes a bunch of different problems with WSUS clients, not just 0x8007000e.
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