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Thread: WARNING: GetConfig failure, error = 0x80244021, soap client error = 10, soap error code = 0, HTTP status code = 502

  1. #1
    Join Date
    Sep 2004
    Posts
    64

    WARNING: GetConfig failure, error = 0x80244021, soap client error = 10, soap error code = 0, HTTP status code = 502

    Hi guy's,

    I have recently built a WSUS 2 server and some clients are connecting fine and some are not.

    Lookin at the WindowsUpdate log file i see these errors

    WARNING: GetConfig failure, error = 0x80244021, soap client error = 10,
    soap error code = 0, HTTP status code = 502
    WARNING: Sync of Updates: 0x80244021
    * WARNING: Failed to synchronize, error = 0x80244021
    * WARNING: Exit code = 0x80244021

    WARNING: GetConfig failure, error = 0x80244021, soap client error = 10, soap error code = 0, HTTP status code = 502 WARNING: Reporter failed to upload events with hr = 80244021.


    any ideas as to why some work and some dont?
    The config is the same

    thanks

  2. #2
    Join Date
    Feb 2006
    Posts
    185

    Re: WARNING: GetConfig failure, error = 0x80244021, soap client error = 10, soap error code = 0, HTTP status code = 502

    Download the Client Diagnostic Tool from here:

    http://www.microsoft.com/windowsserv...s/default.mspx

    Run it from the clients that are not connecting and see what the problem is. Can always post the results if you need some help.

  3. #3
    Join Date
    May 2006
    Posts
    2,819

    Re: WARNING: GetConfig failure, error = 0x80244021, soap client error = 10, soap error code = 0, HTTP status code = 502

    The 0x80244021 is an HTTP 502 'Bad Gateway' error. It's caused when the defined proxy server cannot successfully communicate with the destination resource (the WSUS server in this case).

    It can also be caused if the client is communicating with a proxy server not designed for communicating with the WSUS server, like the proxy server servicing INTERNET connectivity -- which would happen if the WinHTTP proxy configuration fails to properly bypass the proxy server for <local>resources.

    Run the Client Diagnostic Tool and post the results so we can see your full proxy client configuration, which wil most likely define the correct
    remediation.

  4. #4
    Join Date
    May 2006
    Posts
    2,339

    Re: WARNING: GetConfig failure, error = 0x80244021, soap client error = 10, soap error code = 0, HTTP status code = 502

    This machine appears to be a registry issue. Note the error at the bottom.
    Can you export the key at HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate for further analysis?

    This machine is showing the HTTP 502 error as 0x801901f6.

    WinHTTP is configured to use a <Direct Connection>. If the proxy server is the only path between this client and the WSUS server, and the proxy server doesn't know how to relay the connection to a port 8530 system, that would account for an HTTP 502 error.

  5. #5
    Join Date
    Apr 2009
    Posts
    4
    I have found a way round this.
    I have switched form using the server's IP to the server's name.

    this seemes to have done the trick.

    That would seem to be an indication that the bypass definition for the DNS
    naming is correctly configured; but the bypass definition(s) for the IP
    Addresses are defective.

    Yes, the proxy is only needed for external Internet. I disabled the proxy settings in IE, and ran the diagnostics tool again, and it passed everything.

    There's the Microsoft Firewall Client for ISA Server running on the clients. I'll try disabling that, and see if it changes anything.

  6. #6
    Join Date
    Apr 2009
    Posts
    4

    WARNING: GetConfig failure, error = 0x80244021, soap client error = 10, soap error code = 0, HTTP status code = 502

    Hi,

    I have clients trying to connect to a WSUS server, and I'm seeing the following error message in the WindowsUpdate.log

    WARNING: GetConfig failure, error = 0x80244021, soap client error = 10, soap error code = 0, HTTP status code = 502
    WARNING: PTError: 0x80244021
    WARNING: GetConfig_WithRecovery failed: 0x80244021
    WARNING: RefreshConfig failed: 0x80244021
    WARNING: RefreshPTState failed: 0x80244021
    WARNING: Sync of Updates: 0x80244021
    WARNING: SyncServerUpdatesInternal failed: 0x80244021
    WARNING: Failed to synchronize, error = 0x80244021
    WARNING: Exit code = 0x80244021
    WARNING: WU client failed Searching for update with error 0x80244021

    I ran the diagnostics tool, and it passed everything. We are using a proxy to access the internet, and here's the proxy info from the diag tool:

    Checking Proxy Configuration
    Checking for winhttp local machine Proxy settings . . . PASS
    Winhttp local machine access type
    <Direct Connection>
    Winhttp local machine Proxy. . . . . . . . . . NONE
    Winhttp local machine ProxyBypass. . . . . . . NONE
    Checking User IE Proxy settings . . . . . . . . . . . . PASS
    User IE Proxy
    fire1.tail-spin.com:8080
    User IE ProxyByPass
    *.tail-spin.com;<local>
    User IE AutoConfig URL Proxy

    User IE AutoDetect
    AutoDetect in use

    I haven't been able to figure this out on my own, so any ideas or advice would be most appreciated.

    Thanks,
    Alex

  7. #7
    Join Date
    Feb 2006
    Posts
    185

    Re: WARNING: GetConfig failure, error = 0x80244021, soap client error= 10, soap error code = 0, HTTP status code = 502

    The diagnostics tool uses your proxy information to access the WSUS server, whereas WU uses the winhttp proxy information. Can you access the WSUS server without the proxy?

  8. #8
    Join Date
    Feb 2006
    Posts
    185

    Re: WARNING: GetConfig failure, error = 0x80244021, soap client error= 10, soap error code = 0, HTTP status code = 502

    The 502 status code indicates a problem with a proxy, which is puzzling when there's a direct connection. Is there any king of proxy or firewall software running either on the clients or on the WSUS server?

  9. #9
    Join Date
    Apr 2009
    Posts
    4

    Re: WARNING: GetConfig failure, error = 0x80244021, soap client error = 10, soap error code = 0, HTTP status code = 502

    Well, that's changed the error message I'm getting.

    WARNING: Cached cookie has expired or new PID is available
    Initializing simple targeting cookie, clientId = ac732f4d-1568-4099-b65d-23b930506b77, target group = , DNS name = avdesktop.tail-spin.com
    Server URL = http://roger.tail-spin.com/SimpleAut...impleAuth.asmx
    WARNING: SyncUpdates failure, error = 0x8024400E, soap client error = 7, soap error code = 400, HTTP status code = 200
    WARNING: SOAP Fault: 0x000190
    WARNING: faultstring:Fault occurred
    WARNING: ErrorCode:InternalServerError(5)
    WARNING: Message:(null)
    WARNING: Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
    WARNING: ID:cb30fb58-cf9c-456b-b56b-01af0e9e9992
    WARNING: PTError: 0x8024400e
    WARNING: SyncUpdates_WithRecovery failed.: 0x8024400e
    WARNING: Sync of Updates: 0x8024400e
    WARNING: SyncServerUpdatesInternal failed: 0x8024400e
    WARNING: Failed to synchronize, error = 0x8024400E
    WARNING: Exit code = 0x8024400E

  10. #10
    Join Date
    Apr 2009
    Posts
    4

    Re: WARNING: GetConfig failure, error = 0x80244021, soap client error = 10, soap error code = 0, HTTP status code = 502

    Thanks, that led me to http://support.microsoft.com/kb/954960, and I'll see where I get from there.

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