Some WSUS-Clients report 0x8024400E

[pushpendra]

I have got 4 Windows 2000 Server and out of those 2 are reporting error 0x8024400E in the UpdateService.log. When checked in WSUS admin then it says that these computers dont report yet for serveral days. Even after reinstalling the automatic update service, there was no success because the issue is still there. The different computers and servers in the domain work properly. Does anyone know how to solve this? Thanks

[Janos™]

This error is faced by many people and therefore you can try to do the below on the problematic Windows 2000 server and post the results back on your next reply:

1. First of all stop the Automaitc Updates service.
2. After that you need to rename the %windir%\SoftwareUpdate folder to something like SoftwareNonUpdate.
3. After that try to rename the %windir%\WindowsUpdate.log file to something like WindowsNonUpdate.log as well.
4. Now you have to restart the Automatic Updates service and wait 10 minutes.
5. After that try to open a command prompt and issue 'wuauclt /detectnow' without the quotes and wait 20 minutes.
6. Lastly, you will need to post the entire contents of the %windir%\WindowsUpdate.log to this thread.

[pushpendra]

Thanks for the reply, I did what you asked but still am getting the error. Check out the below log-file that you have asked me:

2006-03-16 23:48:51 2272 870 Misc =========== Logging initialized (build:
5.8.0.2469, tz: +0100) ===========
2006-03-16 23:48:51 2272 870 Misc = Process: C:\WINNT\system32\svchost.exe
2006-03-16 23:48:51 2272 870 Misc = Module: C:\WINNT\system32\wuaueng.dll
2006-03-16 23:48:51 2272 870 Service *************
2006-03-16 23:48:51 2272 870 Service ** START ** Service: Service startup
2006-03-16 23:48:51 2272 870 Service *********
2006-03-16 23:48:51 2272 870 Agent * WU client version 5.8.0.2469
2006-03-16 23:48:51 2272 870 Agent * SusClientId =
'4ab271c6-f419-48dd-9ca7-837c4329d6b3'
2006-03-16 23:48:51 2272 870 Agent * Base directory:
C:\WINNT\SoftwareDistribution
2006-03-16 23:48:51 2272 870 Agent * Access type: No proxy
2006-03-16 23:48:51 2272 870 Agent * Network state: Connected
2006-03-16 23:49:20 2272 358 Agent *********** Agent: Initializing Windows
Update Agent ***********
2006-03-16 23:49:20 2272 358 Agent *********** Agent: Initializing global
settings cache ***********
2006-03-16 23:49:20 2272 358 Agent * WSUS server: http://ts1.domsg.local
2006-03-16 23:49:20 2272 358 Agent * WSUS status server:
http://ts1.domsg.local
2006-03-16 23:49:20 2272 358 Agent * Target group: Memberserver
2006-03-16 23:49:20 2272 358 Agent * Windows Update access disabled: No
2006-03-16 23:49:23 2272 358 DtaStor Default service for AU is
{00000000-0000-0000-0000-000000000000}
2006-03-16 23:49:23 2272 358 DtaStor Default service for AU is
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-03-16 23:49:23 2272 358 DnldMgr Download manager restoring 0 downloads
2006-03-16 23:49:23 2272 358 AU ########### AU: Initializing Automatic
Updates ###########
2006-03-16 23:49:23 2272 358 AU # WSUS server: http://ts1.domsg.local
2006-03-16 23:49:23 2272 358 AU # Detection frequency: 22
2006-03-16 23:49:23 2272 358 AU # Target group: Memberserver
2006-03-16 23:49:23 2272 358 AU # Approval type: Scheduled (Policy)
2006-03-16 23:49:23 2272 358 AU # Scheduled install day/time: Sunday at
5:00
2006-03-16 23:49:23 2272 358 AU # Auto-install minor updates: Yes (Policy)
2006-03-16 23:49:23 2272 358 AU Triggering AU detection through DetectNow
API
2006-03-16 23:49:23 2272 870 AU #############
2006-03-16 23:49:23 2272 870 AU ## START ## AU: Search for updates
2006-03-16 23:49:23 2272 870 AU #########
2006-03-16 23:49:23 2272 870 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {7DFAA841-FDB4-4FDC-AF51-0778E3CA9CEE}]
2006-03-16 23:49:23 2272 874 Agent *************
2006-03-16 23:49:23 2272 874 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-03-16 23:49:23 2272 874 Agent *********
2006-03-16 23:49:23 2272 874 Setup *********** Setup: Checking whether
self-update is required ***********
2006-03-16 23:49:23 2272 874 Setup * Inf file:
C:\WINNT\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-03-16 23:49:23 2272 874 Setup Update NOT required for
C:\WINNT\system32\cdm.dll: target version = 5.8.0.2469, required version =
5.8.0.2469

[Techguru01]

It seems to be a server-side issue so even if you try to repair the client then it wont do anything useful. Unfortuanately, there is no fix for this issue because its caused by a server side database corruption problem and also cause by a malfunction in an XML import proc. You may need to reinstall the WSUS with the database and logs.

[Matt-BoB]

I had a similar problem with most XP clients reporting this error and not giving status reports. I eventually traced it to a problem with the AU client trying to go through our proxy server. Even though our proxy settings are set to bypass local addresses. I had to do the following to cure:

1. In group policy use FQDN for WSUS intranet server name i.e. http://WSUSserver.mydomain.com instead of http://WSUSserver

2. Ensure browser proxy settings includes *.mydomain.com in the "do not use proxy for addresses begining with" box. I used group policy to set the proxy settings globally.

[Zachary]

You use Microsoft Windows Server Update Services (WSUS) 3.0 to deploy software updates and hotfixes to computers that are in your organization. However, some computers do not receive updates from the WSUS server. This problem occurs if the computers have Microsoft Office 2003 or components of Office 2003 installed. For more information visit this website - http://support.microsoft.com/kb/954960