Hello. WSUS is working beautifully except for some Office updates, such as Office 2003 SP2 update, Update for Access 2002, and Visio 2003 SP2. All of our workstations experience this same error, "Download Failed 0x80244019." The WindowsUpdate.log on the workstations also chows, "DtaStor WARNING: Update Service: Failed to update backup store". Below is a detailed excerpt of the WindowsUpdate.log. Thank for any thoughts that might help troubleshoot this!
AU #############"
AU ## START ## AU: Download updates"
AU #########"
AU # Approved updates = 1"
AU AU initiated download, updateId =
{D7F45C06-FD78-4171-AE54-691BC9D38837}.100, callId ="
AU AU setting pending client directive to 'Download Progress'"
AU # Pending download calls = 1"
AU <<## SUBMITTED ## AU: Download updates"
DnldMgr *************"
DnldMgr ** START ** DnldMgr: Downloading updates [CallerId =
AutomaticUpdates]"
DnldMgr *********"
DnldMgr * Priority = 2, ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}"
DnldMgr * Updates to download = 1"
Agent * Title = Office 2003 Service Pack 2"
Agent * UpdateId = {D7F45C06-FD78-4171-AE54-691BC9D38837}.100"
Agent * Bundles 1 updates:"
Agent * {6DAB4E48-4C43-4D7C-AFA9-33507FA5ED6A}.100"
Misc =========== Logging initialized (build: 5.8.0.2469, tz: -0800)
==========="
Misc = Process: C:\WINDOWS\system32\wuauclt.exe"
Misc = Module: C:\WINDOWS\system32\wuaueng.dll"
DtaStor Update service properties: service registered with AU is
{9482F4B4-E343-43B6-B170"
DtaStor WARNING: Update Service: Failed to update backup store"
DnldMgr *********** DnldMgr: New download job [UpdateId =
{6DAB4E48-4C43-4D7C-AFA9-33507"
DnldMgr * Queueing update for download handler request generation."
DnldMgr Generating download request for update
{6DAB4E48-4C43-4D7C-AFA9-33507FA5ED6A}.100"
DnldMgr *********** DnldMgr: New download job [UpdateId =
{6DAB4E48-4C43-4D7C-AFA9-33507"
DnldMgr * BITS job initialized, JobId =
{5E701650-83B5-4FBE-8911-FD133E40118F}"
DnldMgr * Downloading from
http://update/Content/86/0D8295CECE912B4997A7A25E2BAECC455DA"
AU AU checked download status and it changed: Downloading is paused"
Agent *********"
Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates]"
Agent *************"
AU AU checked download status and it changed: Downloading is not paused"
AU AU setting pending client directive to 'Download Progress'"
Report REPORT EVENT: {899BAC51-243A-42E0-9164-EDA5DDDAB810} 2005-12-07
02:14:00-0800 1 14"
Report REPORT EVENT: {80FA0615-26DD-4CDB-ACBB-15D9E7D46EE2} 2005-12-07
02:14:00-0800 1 15"
DnldMgr WARNING: BITS job {5E701650-83B5-4FBE-8911-FD133E40118F} failed,
updateId = {6DAB"
DnldMgr Progress failure bytes total = 47141370, bytes transferred = 0"
DnldMgr Failed job file: URL =
http://update/Content/86/0D8295CECE912B4997A7A25E2BAECC4"
DnldMgr Error 0x80244019 occurred while downloading update; notifying
dependent calls."
DtaStor Update service properties: service registered with AU is
{9482F4B4-E343-43B6-B170"
DtaStor WARNING: Update Service: Failed to update backup store"
AU >>## RESUMED ## AU: Download update [UpdateId =
{D7F45C06-FD78-4171-AE54-691BC9D3883"
AU # WARNING: Download failed, error = 0x80244019"
AU #########"
AU ## END ## AU: Download updates"
AU #############"
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