wsus clients not contact wsus server error = 0x80244023 and 0x8019

why various of wsus client, not all, did not contact wsus server since last
28 days, below error list in windowsupdate.log

** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-03-02 15:31:52:242 1876 101c Agent *********
2009-03-02 15:31:52:242 1876 101c Agent * Online = Yes;
Ignore download priority = No
2009-03-02 15:31:52:242 1876 101c Agent * Criteria =
"IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and
IsAssigned=1 or IsHidden=0 and IsPresent=1 and
DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and
IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and
RebootRequired=1 or IsHidden=0 and IsInstalled=0 and
DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
2009-03-02 15:31:52:242 1876 101c Agent * ServiceID =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2009-03-02 15:31:52:242 1876 101c Misc Validating signature
for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2009-03-02 15:31:52:273 1876 101c Misc Microsoft signed: Yes
2009-03-02 15:31:52:648 1876 101c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x801901f8
2009-03-02 15:31:52:648 1876 101c Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x801901f8
2009-03-02 15:31:52:882 1876 101c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x801901f8
2009-03-02 15:31:52:882 1876 101c Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x801901f8
2009-03-02 15:31:53:148 1876 101c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x801901f8
2009-03-02 15:31:53:148 1876 101c Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x801901f8
2009-03-02 15:31:53:320 1876 101c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x801901f8
2009-03-02 15:31:53:335 1876 101c Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x801901f8
2009-03-02 15:31:53:335 1876 101c Misc WARNING:
DownloadFileInternal failed for http://altiris:8530/selfupdate/wuident.cab:
error 0x801901f8
2009-03-02 15:31:53:335 1876 101c Setup FATAL:
IsUpdateRequired failed with error 0x80244023
2009-03-02 15:31:53:335 1876 101c Setup WARNING: SelfUpdate:
Default Service: IsUpdateRequired failed: 0x80244023
2009-03-02 15:31:53:335 1876 101c Setup WARNING: SelfUpdate:
Default Service: IsUpdateRequired failed, error = 0x80244023
2009-03-02 15:31:53:335 1876 101c Agent * WARNING: Skipping
scan, self-update check returned 0x80244023
2009-03-02 15:31:54:617 1876 101c Agent * WARNING: Exit
code = 0x80244023
2009-03-02 15:31:54:617 1876 101c Agent *********
2009-03-02 15:31:54:617 1876 101c Agent ** END ** Agent:
Finding updates [CallerId = AutomaticUpdates]
2009-03-02 15:31:54:617 1876 101c Agent *************
2009-03-02 15:31:54:617 1876 101c Agent WARNING: WU client
failed Searching for update with error 0x80244023
2009-03-02 15:31:54:617 1876 11fc AU >>## RESUMED ## AU:
Search for updates [CallId = {5267A692-AE8B-4851-88BA-E1F5EE0A3A2B}]
2009-03-02 15:31:54:617 1876 11fc AU # WARNING: Search
callback failed, result = 0x80244023
2009-03-02 15:31:54:617 1876 11fc AU # WARNING: Failed to
find updates with error code 80244023
2009-03-02 15:31:54:617 1876 11fc AU #########
2009-03-02 15:31:54:617 1876 11fc AU ## END ## AU: Search
for updates [CallId = {5267A692-AE8B-4851-88BA-E1F5EE0A3A2B}]
2009-03-02 15:31:54:617 1876 11fc AU #############
2009-03-02 15:31:54:617 1876 11fc AU AU setting next
detection timeout to 2009-03-02 18:29:11
2009-03-02 15:31:54:617 1876 11fc AU Setting AU scheduled
install time to 2009-03-03 15:00:00
2009-03-02 15:46:25:685 1876 101c PT WARNING: Cached cookie
has expired or new PID is available
2009-03-02 15:46:25:685 1876 101c PT Initializing simple
targeting cookie, clientId = d99edd47-3265-414c-b14a-e2a65fa35c55, target
group = , DNS name = mv-oap-ws085.nonstoptv.com.ar
2009-03-02 15:46:25:685 1876 101c PT Server URL =
http://altiris:8530/SimpleAuthWebSer...impleAuth.asmx
2009-03-02 15:46:25:919 1876 101c PT WARNING:
GetAuthorizationCookie failure, error = 0x80244023, soap client error = 10,
soap error code = 0, HTTP status code = 504
2009-03-02 15:46:25:919 1876 101c PT WARNING: Failed to
initialize Simple Targeting Cookie: 0x80244023
2009-03-02 15:46:25:919 1876 101c PT WARNING:
PopulateAuthCookies failed: 0x80244023
2009-03-02 15:46:25:919 1876 101c PT WARNING: RefreshCookie
failed: 0x80244023
2009-03-02 15:46:25:919 1876 101c PT WARNING: RefreshPTState
failed: 0x80244023
2009-03-02 15:46:25:919 1876 101c PT WARNING: PTError:
0x80244023
2009-03-02 15:46:25:919 1876 101c Report WARNING: Reporter
failed to upload events with hr = 80244023

Please anyone can help to solve my problem?

"mcantalupi" <mcantalupi@discussions.microsoft.com> wrote in message
news:459FD1ED-284B-4F06-831F-F87693B3F293@microsoft.com...

> DownloadFileInternal failed for
> http://altiris:8530/selfupdate/wuident.cab:
> error 0x801901f8

0x801901F8 -2145844744 BG_E_HTTP_ERROR_504 The request was timed out waiting
for a gateway. Can typically be a DNS issue


> 2009-03-02 15:46:25:685 1876 101c PT Server URL =
> http://altiris:8530/SimpleAuthWebSer...impleAuth.asmx
> 2009-03-02 15:46:25:919 1876 101c PT WARNING:
> GetAuthorizationCookie failure, error = 0x80244023, soap client error =
> 10,
> soap error code = 0, HTTP status code = 504

0x80244023 WU_E_PT_HTTP_STATUS_GATEWAY_TIMEOUT HTTP 504 - the request was
timed out waiting for a gateway.

Looks to me like the client can't find the WSUS Server as named.

Either hostname 'altiris' is not in the DNS service,
or the IP Address given by the DNS for 'altiris' is on an unreachable
network.

--
Lawrence Garvin, M.S., MCITP(x2), MCTS(x5), MCP(x7), MCBMSP
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2009)

MS WSUS Website: http://www.microsoft.com/wsus
My Websites: http://www.onsitechsolutions.com;
http://wsusinfo.onsitechsolutions.com
My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin

thanks Lawrence, but when I ping the "altiris" from the wsus client, the
dns returns me the correct ip (192.168.0.8) and when I come to
http://altiris:8530 by the browser, I have no problem. So I do not understand
where is the problem.



"Lawrence Garvin (MVP)" wrote:

> "mcantalupi" <mcantalupi@discussions.microsoft.com> wrote in message
> news:459FD1ED-284B-4F06-831F-F87693B3F293@microsoft.com...
>
> > DownloadFileInternal failed for
> > http://altiris:8530/selfupdate/wuident.cab:
> > error 0x801901f8
>
> 0x801901F8 -2145844744 BG_E_HTTP_ERROR_504 The request was timed out waiting
> for a gateway. Can typically be a DNS issue
>
>
> > 2009-03-02 15:46:25:685 1876 101c PT Server URL =
> > http://altiris:8530/SimpleAuthWebSer...impleAuth.asmx
> > 2009-03-02 15:46:25:919 1876 101c PT WARNING:
> > GetAuthorizationCookie failure, error = 0x80244023, soap client error =
> > 10,
> > soap error code = 0, HTTP status code = 504
>
> 0x80244023 WU_E_PT_HTTP_STATUS_GATEWAY_TIMEOUT HTTP 504 - the request was
> timed out waiting for a gateway.
>
> Looks to me like the client can't find the WSUS Server as named.
>
> Either hostname 'altiris' is not in the DNS service,
> or the IP Address given by the DNS for 'altiris' is on an unreachable
> network.
>
> --
> Lawrence Garvin, M.S., MCITP(x2), MCTS(x5), MCP(x7), MCBMSP
> Principal/CTO, Onsite Technology Solutions, Houston, Texas
> Microsoft MVP - Software Distribution (2005-2009)
>
> MS WSUS Website: http://www.microsoft.com/wsus
> My Websites: http://www.onsitechsolutions.com;
> http://wsusinfo.onsitechsolutions.com
> My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin
>

I change the DNS name for the ip adress and wsus client connected ok with
wsus server. I don´t know Why stopped working one day to the other?
Thanks!

"mcantalupi" wrote:

> thanks Lawrence, but when I ping the "altiris" from the wsus client, the
> dns returns me the correct ip (192.168.0.8) and when I come to
> http://altiris:8530 by the browser, I have no problem. So I do not understand
> where is the problem.
>
>
>
> "Lawrence Garvin (MVP)" wrote:
>
> > "mcantalupi" <mcantalupi@discussions.microsoft.com> wrote in message
> > news:459FD1ED-284B-4F06-831F-F87693B3F293@microsoft.com...
> >
> > > DownloadFileInternal failed for
> > > http://altiris:8530/selfupdate/wuident.cab:
> > > error 0x801901f8
> >
> > 0x801901F8 -2145844744 BG_E_HTTP_ERROR_504 The request was timed out waiting
> > for a gateway. Can typically be a DNS issue
> >
> >
> > > 2009-03-02 15:46:25:685 1876 101c PT Server URL =
> > > http://altiris:8530/SimpleAuthWebSer...impleAuth.asmx
> > > 2009-03-02 15:46:25:919 1876 101c PT WARNING:
> > > GetAuthorizationCookie failure, error = 0x80244023, soap client error =
> > > 10,
> > > soap error code = 0, HTTP status code = 504
> >
> > 0x80244023 WU_E_PT_HTTP_STATUS_GATEWAY_TIMEOUT HTTP 504 - the request was
> > timed out waiting for a gateway.
> >
> > Looks to me like the client can't find the WSUS Server as named.
> >
> > Either hostname 'altiris' is not in the DNS service,
> > or the IP Address given by the DNS for 'altiris' is on an unreachable
> > network.
> >
> > --
> > Lawrence Garvin, M.S., MCITP(x2), MCTS(x5), MCP(x7), MCBMSP
> > Principal/CTO, Onsite Technology Solutions, Houston, Texas
> > Microsoft MVP - Software Distribution (2005-2009)
> >
> > MS WSUS Website: http://www.microsoft.com/wsus
> > My Websites: http://www.onsitechsolutions.com;
> > http://wsusinfo.onsitechsolutions.com
> > My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin
> >

Lawrence, here is the output from altiris (wsus server)

WSUS Client Diagnostics Tool

Checking Machine State
Checking for admin rights to run tool . . . . . . . . . PASS
Automatic Updates Service is running. . . . . . . . . . PASS
Background Intelligent Transfer Service is not running. PASS
Wuaueng.dll version 7.1.6001.65 . . . . . . . . . . . . PASS
This version is WSUS 2.0

Checking AU Settings
AU Option is 4: Scheduled Install . . . . . . . . . . . PASS
Option is from Policy settings

Checking Proxy Configuration
Checking for winhttp local machine Proxy settings . . . PASS
Winhttp local machine access type
<Direct Connection>
Winhttp local machine Proxy. . . . . . . . . . NONE
Winhttp local machine ProxyBypass. . . . . . . NONE
Checking User IE Proxy settings . . . . . . . . . . . . PASS
User IE Proxy
192.168.0.11:3128
User IE ProxyByPass. . . . . . . . . . . . . . NONE
User IE AutoConfig URL Proxy . . . . . . . . . NONE
User IE AutoDetect
AutoDetect not in use

Checking Connection to WSUS/SUS Server
WUServer = http://altiris:8530
WUStatusServer = http://altiris:8530
UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS

VerifyWUServerURL() failed with hr=0x801901f8

No Error description could be found
"Lawrence Garvin (MVP)" wrote:

> "mcantalupi" <mcantalupi@discussions.microsoft.com> wrote in message
> news:D41080BF-F410-4825-BBC8-A8F05BD69313@microsoft.com...
>
> > and when I come to http://altiris:8530 by the browser, I have no problem.
>
> Well, here's an interesting situation. You *should* have problems attempting
> to access http://altiris:8530 from the browser, since there is *no* web
> browsable content in a WSUS installation.
>
> Perhaps your WinHTTP configuration is incorrect, and is routing the WinHTTP
> traffic someplace other than where it should.
>
> What happens if you run the Client Diagnostic Tool on this system? Please
> post the output.
>
>
> --
> Lawrence Garvin, M.S., MCITP(x2), MCTS(x5), MCP(x7), MCBMSP
> Principal/CTO, Onsite Technology Solutions, Houston, Texas
> Microsoft MVP - Software Distribution (2005-2009)
>
> MS WSUS Website: http://www.microsoft.com/wsus
> My Websites: http://www.onsitechsolutions.com;
> http://wsusinfo.onsitechsolutions.com
> My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin
>

In this moment using the ip is working ok, but in my pc y have one problem,
here is the log

2009-03-06 15:46:32:249 1884 14fc PT Server URL =
http://192.168.0.8:8530/SimpleAuthWe...impleAuth.asmx
2009-03-06 15:48:00:765 1884 14fc PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2009-03-06 15:48:00:765 1884 14fc PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://192.168.0.8:8530/ClientWebService/client.asmx
2009-03-06 15:48:03:593 1884 14fc Agent * Added update
{27C76C3D-F3DC-4C45-9A87-189F4AB4C52C}.100 to search result
2009-03-06 15:48:03:593 1884 14fc Agent * Added update
{0975455F-D040-4EEC-9013-81D19BF3DD0A}.102 to search result
2009-03-06 15:48:03:593 1884 14fc Agent * Found 2 updates and 47
categories in search; evaluated appl. rules of 460 out of 897 deployed
entities
2009-03-06 15:48:03:593 1884 14fc Agent *********
2009-03-06 15:48:03:593 1884 14fc Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-03-06 15:48:03:593 1884 14fc Agent *************
2009-03-06 15:48:03:609 1884 11c0 AU >>## RESUMED ## AU: Search for
updates [CallId = {13ED8A4B-D3E8-4446-8917-B16714191C46}]
2009-03-06 15:48:03:609 1884 11c0 AU # 2 updates detected
2009-03-06 15:48:03:624 1884 11c0 AU #########
2009-03-06 15:48:03:624 1884 11c0 AU ## END ## AU: Search for updates
[CallId = {13ED8A4B-D3E8-4446-8917-B16714191C46}]
2009-03-06 15:48:03:624 1884 11c0 AU #############
2009-03-06 15:48:03:624 1884 11c0 AU AU setting next detection timeout to
2009-03-06 18:41:58
2009-03-06 15:48:03:624 1884 11c0 AU Setting AU scheduled install time to
2009-03-07 15:00:00
2009-03-06 15:48:08:593 1884 14fc Report REPORT EVENT:
{D37917AB-CA44-475A-BB78-7F7445D8A73D} 2009-03-06
15:48:03:593-0200 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software
Synchronization Windows Update Client successfully detected 2 updates.
2009-03-06 15:48:08:593 1884 14fc Report REPORT EVENT:
{382A5B99-5789-408B-B368-6CE1F175FEF5} 2009-03-06
15:48:03:593-0200 1 156 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment Check Reporting client status.
2009-03-06 15:52:30:923 1884 14fc Report Uploading 2 events using cached
cookie, reporting URL =
http://192.168.0.8:8530/ReportingWeb...ebService.asmx
2009-03-06 15:52:30:985 1884 14fc Report Reporter successfully uploaded 2
events.
2009-03-06 15:58:34:894 1884 11c0 AU AU checked download status and it
changed: Downloading is not paused
2009-03-06 15:58:34:894 1884 11c0 AU AU setting pending client directive to
'Download Progress'
2009-03-06 15:58:41:066 1884 534 DnldMgr Error 0x80244023 occurred while
downloading update; notifying dependent calls.
2009-03-06 15:58:41:066 1884 11c0 AU AU checked download status and it
changed: Downloading is paused
2009-03-06 15:58:44:831 1884 11c0 AU AU checked download status and it
changed: Downloading is not paused
2009-03-06 15:58:44:831 1884 11c0 AU AU setting pending client directive to
'Download Progress'
2009-03-06 15:58:49:925 1884 8b0 AU Launched new AU client for directive
'Download Progress', session id = 0x0
2009-03-06 15:58:50:113 3592 1580 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0200) ===========
2009-03-06 15:58:50:113 3592 1580 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2009-03-06 15:58:50:113 3592 1580 AUClnt Launched Client UI process
2009-03-06 15:58:50:332 3592 1580 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0200) ===========
2009-03-06 15:58:50:332 3592 1580 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2009-03-06 15:58:50:332 3592 1580 Misc = Module:
C:\WINDOWS\system32\wucltui.dll
2009-03-06 15:58:50:332 3592 1580 CltUI AU client got new directive =
'Download Progress', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7},
return = 0x00000000
2009-03-06 15:58:50:332 3592 1580 CltUI AU client creating default WU/WSUS
UI plugin
2009-03-06 15:58:56:347 1884 534 DnldMgr Error 0x80244023 occurred while
downloading update; notifying dependent calls.
2009-03-06 15:58:56:347 1884 11c0 AU AU checked download status and it
changed: Downloading is paused
2009-03-06 15:58:56:441 3592 1580 CltUI AU client got new directive =
'Shutdown', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return =
0x00000000
2009-03-06 15:58:56:738 1884 8b0 AU AU received handle event

Thanks!

"Lawrence Garvin (MVP)" wrote:

> "mcantalupi" <mcantalupi@discussions.microsoft.com> wrote in message
> news:D41080BF-F410-4825-BBC8-A8F05BD69313@microsoft.com...
>
> > and when I come to http://altiris:8530 by the browser, I have no problem.
>
> Well, here's an interesting situation. You *should* have problems attempting
> to access http://altiris:8530 from the browser, since there is *no* web
> browsable content in a WSUS installation.
>
> Perhaps your WinHTTP configuration is incorrect, and is routing the WinHTTP
> traffic someplace other than where it should.
>
> What happens if you run the Client Diagnostic Tool on this system? Please
> post the output.
>
>
> --
> Lawrence Garvin, M.S., MCITP(x2), MCTS(x5), MCP(x7), MCBMSP
> Principal/CTO, Onsite Technology Solutions, Houston, Texas
> Microsoft MVP - Software Distribution (2005-2009)
>
> MS WSUS Website: http://www.microsoft.com/wsus
> My Websites: http://www.onsitechsolutions.com;
> http://wsusinfo.onsitechsolutions.com
> My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin
>