Malware Removal Tool - removing our application!

I have been informed by a customer that the latest release of the
Malware Removal Tool is removing one of the program files for our
application, Trojan Remover (www.simplysup.com). It identifies the
file as Win32/Nuwar.

We have been aware for over a week that Windows Live OneCare has been
raising a false positive on our application, identifying it as
TrojanDropper:Win32/Nuwar.B. We have emailed the false-positive
findings to the address given (onecare@submit.microsoft.com) twice so
far, but we have not yet received any reply.

Is there a support address we can use to contact the MRT team
directly, so that we can report this false positive? Given the likely
impact this is going to have on our userbase, fixing this issue is of
huge importance to us.

Nigel Thomas
Simply Super Software

From: "Nigel Thomas" <simplysup@noemail.noemail>

| I have been informed by a customer that the latest release of the
| Malware Removal Tool is removing one of the program files for our
| application, Trojan Remover (www.simplysup.com). It identifies the
| file as Win32/Nuwar.

| We have been aware for over a week that Windows Live OneCare has been
| raising a false positive on our application, identifying it as
| TrojanDropper:Win32/Nuwar.B. We have emailed the false-positive
| findings to the address given (onecare@submit.microsoft.com) twice so
| far, but we have not yet received any reply.

| Is there a support address we can use to contact the MRT team
| directly, so that we can report this false positive? Given the likely
| impact this is going to have on our userbase, fixing this issue is of
| huge importance to us.

| Nigel Thomas
| Simply Super Software


Nigel:

Please drop me an email ( just remove ~nospam~ from the posting address )

I'll see what I can do.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp