Wired lan stopped working after security update.

Hi,
I have a laptop that connects to my router wirelessly, it is Vista and has
just done a security update and upgraded itself to IE8. The updates were
KB969897, KB971930, KB963707 and IE8.
My laptop still works fine and connects ok but my desktop (XP sp3) which
connecs to the router with an ethernet cable won't connect.
Could this be something to do with the update or just a coincidence?

Thanks,
Dave.

dave wrote:
> Hi,
> I have a laptop that connects to my router wirelessly, it is Vista and has
> just done a security update and upgraded itself to IE8. The updates were
> KB969897, KB971930, KB963707 and IE8.
> My laptop still works fine and connects ok but my desktop (XP sp3) which
> connects to the router with an Ethernet cable won't connect.
> Could this be something to do with the update or just a coincidence?
>
> Thanks,
> Dave.

Hello Dave:

Bypass your router and connect your XP SP3 desktop directly to the WAN
side if you're able.

Please update this thread with your progress.

Regards,

Pete
--
1PW @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]

Hi Pete,

Thanks for the quick reply, You'll have to bear with me if I don't
understand straight away.
Do you mean to try to connect the desktop wirelessly? If you do I'm afraid
it doesn't have wireless.

Dave.

"1PW" wrote:

> dave wrote:
> > Hi,
> > I have a laptop that connects to my router wirelessly, it is Vista and has
> > just done a security update and upgraded itself to IE8. The updates were
> > KB969897, KB971930, KB963707 and IE8.
> > My laptop still works fine and connects ok but my desktop (XP sp3) which
> > connects to the router with an Ethernet cable won't connect.
> > Could this be something to do with the update or just a coincidence?
> >
> > Thanks,
> > Dave.
>
> Hello Dave:
>
> Bypass your router and connect your XP SP3 desktop directly to the WAN
> side if you're able.
>
> Please update this thread with your progress.
>
> Regards,
>
> Pete
> --
> 1PW @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]
>

>>>Hello Dave:
>>>
>>>Bypass your router and connect your XP SP3 desktop directly to the WAN
>>>side if you're able.
>>>
>>>Please update this thread with your progress.
>>>
>>>Regards,
>>>
>>>Pete
>>>--
>>>1PW @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]
>>>



Skip the router, the LAN ... Plug the ethernet cable directly into the
modem ... the WAN <w>
Then update your progress, Dave.

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============



dave wrote:

> Hi Pete,
>
> Thanks for the quick reply, You'll have to bear with me if I don't
> understand straight away.
> Do you mean to try to connect the desktop wirelessly? If you do I'm afraid
> it doesn't have wireless.
>
> Dave.
>
> "1PW" wrote:
>
>
>>dave wrote:
>>
>>>Hi,
>>>I have a laptop that connects to my router wirelessly, it is Vista and has
>>>just done a security update and upgraded itself to IE8. The updates were
>>>KB969897, KB971930, KB963707 and IE8.
>>>My laptop still works fine and connects ok but my desktop (XP sp3) which
>>>connects to the router with an Ethernet cable won't connect.
>>>Could this be something to do with the update or just a coincidence?
>>>
>>>Thanks,
>>>Dave.
>>
>>Hello Dave:
>>
>>Bypass your router and connect your XP SP3 desktop directly to the WAN
>>side if you're able.
>>
>>Please update this thread with your progress.
>>
>>Regards,
>>
>>Pete
>>--
>>1PW @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]
>>

dave wrote:
> Hi Pete,
>
> Thanks for the quick reply, You'll have to bear with me if I don't
> understand straight away.
> Do you mean to try to connect the desktop wirelessly? If you do I'm afraid
> it doesn't have wireless.
>
> Dave.

Hello Dave:

I can see from your post that you are served by DSL from your ISP.

If you have a separate DSL modem from your router, then you could
temporarily eliminate your router and connect your desktop system
directly to your DSL modem.

However, if you have an integral modem/router that idea won't work.

If you have tried powering everything off for at least 30 seconds,
including your DSL modem, router and such, then reboot everything and
you still have the trouble, then you may need to try backing the
recent Microsoft updates out one at a time till the trouble is identified.

HTH

Pete

"dave" wrote:

> Hi,
> I have a laptop that connects to my router wirelessly, it is Vista and has
> just done a security update and upgraded itself to IE8. The updates were
> KB969897, KB971930, KB963707 and IE8.
> My laptop still works fine and connects ok but my desktop (XP sp3) which
> connecs to the router with an ethernet cable won't connect.
> Could this be something to do with the update or just a coincidence?
>
> Thanks,
> Dave.

Hi Pete and MowGreen,

I think the modem and router are combined so I don't think I can eliminate
the router.
It is a Siemens Gigaset SE587 WLAN dsl if that helps. It's connected like
this: phone line goes into the back of it and then I use the yellow cable
from one of the yellow ports on the back to connect into the yellow port on
the back of the desktop (hope that makes sense).

On my XP desktop I just went into Network Connections and clicked on Repair
in the Local Area Connection Status and it said it was trying to Renew IP
Address but after a while said it couldn't do it.

Also I can't access the router setup page from the XP dektop it just says
page not found. (I can still get to it from this laptop OK)

Sorry for the information overload but I thought if I give all the details
it may be clearer what's going on.

Thanks again,
Dave.

"1PW" wrote:

> dave wrote:
> > Hi Pete,
> >
> > Thanks for the quick reply, You'll have to bear with me if I don't
> > understand straight away.
> > Do you mean to try to connect the desktop wirelessly? If you do I'm afraid
> > it doesn't have wireless.
> >
> > Dave.
>
> Hello Dave:
>
> I can see from your post that you are served by DSL from your ISP.
>
> If you have a separate DSL modem from your router, then you could
> temporarily eliminate your router and connect your desktop system
> directly to your DSL modem.
>
> However, if you have an integral modem/router that idea won't work.
>
> If you have tried powering everything off for at least 30 seconds,
> including your DSL modem, router and such, then reboot everything and
> you still have the trouble, then you may need to try backing the
> recent Microsoft updates out one at a time till the trouble is identified.
>
> HTH
>
> Pete
>

dave wrote:
> Hi Pete and MowGreen,
>
> I think the modem and router are combined so I don't think I can eliminate
> the router.
> It is a Siemens Gigaset SE587 WLAN dsl if that helps. It's connected like
> this: phone line goes into the back of it and then I use the yellow cable
> from one of the yellow ports on the back to connect into the yellow port on
> the back of the desktop (hope that makes sense).

Agreed - you have an integral modem/router.

>
> On my XP desktop I just went into Network Connections and clicked on Repair
> in the Local Area Connection Status and it said it was trying to Renew IP
> Address but after a while said it couldn't do it.
>
> Also I can't access the router setup page from the XP desktop it just says
> page not found. (I can still get to it from this laptop OK)
>
> Sorry for the information overload but I thought if I give all the details
> it may be clearer what's going on.

Nonsense - this was excellent information. You're doing well.

>
> Thanks again,
> Dave.

Hello Dave:

Although an obscure connection probably does exist, I see no immediate
reason why the updates and upgrade to IE8 would have done this.

Of course some HDD corruption may have existed prior to your updates,
none of what you did shows a clear path to loss of networking on your
desktop.

Assuming you have already done graceful power resets on everything and
in the absence of other clues, it appears as if you should try a
system restore from a date just before the trouble began.

Do you have any full system backups prior to the failure?

Regards,

Pete
--
1PW @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]

Hi Pete,

Yes I've tried turning everything off and re-booting but still no luck.
I do have a quite recent backup so I will try that next and see what happens.

Thanks,
Dave.

"1PW" wrote:

> dave wrote:
> > Hi Pete and MowGreen,
> >
> > I think the modem and router are combined so I don't think I can eliminate
> > the router.
> > It is a Siemens Gigaset SE587 WLAN dsl if that helps. It's connected like
> > this: phone line goes into the back of it and then I use the yellow cable
> > from one of the yellow ports on the back to connect into the yellow port on
> > the back of the desktop (hope that makes sense).
>
> Agreed - you have an integral modem/router.
>
> >
> > On my XP desktop I just went into Network Connections and clicked on Repair
> > in the Local Area Connection Status and it said it was trying to Renew IP
> > Address but after a while said it couldn't do it.
> >
> > Also I can't access the router setup page from the XP desktop it just says
> > page not found. (I can still get to it from this laptop OK)
> >
> > Sorry for the information overload but I thought if I give all the details
> > it may be clearer what's going on.
>
> Nonsense - this was excellent information. You're doing well.
>
> >
> > Thanks again,
> > Dave.
>
> Hello Dave:
>
> Although an obscure connection probably does exist, I see no immediate
> reason why the updates and upgrade to IE8 would have done this.
>
> Of course some HDD corruption may have existed prior to your updates,
> none of what you did shows a clear path to loss of networking on your
> desktop.
>
> Assuming you have already done graceful power resets on everything and
> in the absence of other clues, it appears as if you should try a
> system restore from a date just before the trouble began.
>
> Do you have any full system backups prior to the failure?
>
> Regards,
>
> Pete
> --
> 1PW @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]
>

"dave" <dave@discussions.microsoft.com> wrote in message
news:F11495A0-D191-48F3-AEF7-C66943634B8A@microsoft.com...
> Hi Pete,
>
> Yes I've tried turning everything off and re-booting but still no luck.
> I do have a quite recent backup so I will try that next and see what
> happens.
>
> Thanks,
> Dave.
>
> "1PW" wrote:
>
>> dave wrote:
>> > Hi Pete and MowGreen,
>> >
>> > I think the modem and router are combined so I don't think I can
>> > eliminate
>> > the router.
>> > It is a Siemens Gigaset SE587 WLAN dsl if that helps. It's connected
>> > like
>> > this: phone line goes into the back of it and then I use the yellow
>> > cable
>> > from one of the yellow ports on the back to connect into the yellow
>> > port on
>> > the back of the desktop (hope that makes sense).
>>
>> Agreed - you have an integral modem/router.
>>
>> >
>> > On my XP desktop I just went into Network Connections and clicked on
>> > Repair
>> > in the Local Area Connection Status and it said it was trying to Renew
>> > IP
>> > Address but after a while said it couldn't do it.
>> >
>> > Also I can't access the router setup page from the XP desktop it just
>> > says
>> > page not found. (I can still get to it from this laptop OK)
>> >
>> > Sorry for the information overload but I thought if I give all the
>> > details
>> > it may be clearer what's going on.
>>
>> Nonsense - this was excellent information. You're doing well.
>>
>> >
>> > Thanks again,
>> > Dave.
>>
>> Hello Dave:
>>
>> Although an obscure connection probably does exist, I see no immediate
>> reason why the updates and upgrade to IE8 would have done this.
>>
>> Of course some HDD corruption may have existed prior to your updates,
>> none of what you did shows a clear path to loss of networking on your
>> desktop.
>>
>> Assuming you have already done graceful power resets on everything and
>> in the absence of other clues, it appears as if you should try a
>> system restore from a date just before the trouble began.
>>
>> Do you have any full system backups prior to the failure?
>>
>> Regards,
>>
>> Pete
>> --
>> 1PW @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]

I know it is a bit late but if you are connected via phone line and internet
you need to remove the battery in the modem for the lights to go out.
Shut down the computer
Wait about 3 minutes then reconnect the battery and put the electrical plug
back in
Wait for all the lights to come on then turn on the computer and see if you
have internet

If not before you remove the security updates call your cable company to
make sure it is NOT the modem. They will try to ping the modem to see if it
is working.
If they determine it is not the modem then you can try either uninstalling
each update or do a system restore back before you did the updates.

robin
>>

Hi all.

Finally had chance to have another look at this.
Tried uninstalling and reinstalling the network card but nothing. I then
tried uninstalling the symantec firewall that was on the PC when I got it and
that worked! Everything is back as it was.
I don't know why that would have suddenly been a problem when it had all
been working fine up until now?

Oh well. Thanks for all your help anyway.

Dave.

"robinb" wrote:

>
>
> "dave" <dave@discussions.microsoft.com> wrote in message
> news:F11495A0-D191-48F3-AEF7-C66943634B8A@microsoft.com...
> > Hi Pete,
> >
> > Yes I've tried turning everything off and re-booting but still no luck.
> > I do have a quite recent backup so I will try that next and see what
> > happens.
> >
> > Thanks,
> > Dave.
> >
> > "1PW" wrote:
> >
> >> dave wrote:
> >> > Hi Pete and MowGreen,
> >> >
> >> > I think the modem and router are combined so I don't think I can
> >> > eliminate
> >> > the router.
> >> > It is a Siemens Gigaset SE587 WLAN dsl if that helps. It's connected
> >> > like
> >> > this: phone line goes into the back of it and then I use the yellow
> >> > cable
> >> > from one of the yellow ports on the back to connect into the yellow
> >> > port on
> >> > the back of the desktop (hope that makes sense).
> >>
> >> Agreed - you have an integral modem/router.
> >>
> >> >
> >> > On my XP desktop I just went into Network Connections and clicked on
> >> > Repair
> >> > in the Local Area Connection Status and it said it was trying to Renew
> >> > IP
> >> > Address but after a while said it couldn't do it.
> >> >
> >> > Also I can't access the router setup page from the XP desktop it just
> >> > says
> >> > page not found. (I can still get to it from this laptop OK)
> >> >
> >> > Sorry for the information overload but I thought if I give all the
> >> > details
> >> > it may be clearer what's going on.
> >>
> >> Nonsense - this was excellent information. You're doing well.
> >>
> >> >
> >> > Thanks again,
> >> > Dave.
> >>
> >> Hello Dave:
> >>
> >> Although an obscure connection probably does exist, I see no immediate
> >> reason why the updates and upgrade to IE8 would have done this.
> >>
> >> Of course some HDD corruption may have existed prior to your updates,
> >> none of what you did shows a clear path to loss of networking on your
> >> desktop.
> >>
> >> Assuming you have already done graceful power resets on everything and
> >> in the absence of other clues, it appears as if you should try a
> >> system restore from a date just before the trouble began.
> >>
> >> Do you have any full system backups prior to the failure?
> >>
> >> Regards,
> >>
> >> Pete
> >> --
> >> 1PW @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]
>
> I know it is a bit late but if you are connected via phone line and internet
> you need to remove the battery in the modem for the lights to go out.
> Shut down the computer
> Wait about 3 minutes then reconnect the battery and put the electrical plug
> back in
> Wait for all the lights to come on then turn on the computer and see if you
> have internet
>
> If not before you remove the security updates call your cable company to
> make sure it is NOT the modem. They will try to ping the modem to see if it
> is working.
> If they determine it is not the modem then you can try either uninstalling
> each update or do a system restore back before you did the updates.
>
> robin
> >>