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There is a jumper on the motherboard that will "Clear" the BIOS password. Check the motherboard documentation. Removing the battery will NOT clear the password as the password is written to the BIOS...

@Mainstream,

If I remember correctly, all you have to do is identify the correct jumper and remove it for a few seconds. Then just replace the jumper to it's original position.

The last...

@Mainstream,

. . . and . . .? You spent 10 minutes with tech support. Care to share your findings?



Remove and replace the jumper on the motherboard that clears the CMOS. This may be listed...

Remove and replace the jumper on the motherboard that clears the CMOS. This may be listed on your motherboard documentation as something regarding CMOS or BIOS.

Joe