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I had forgot to mention previously I tried the reregistering of the MSXML3 file and it suceeded, but did nothing for my situation.

I received word the client has performed the forced update and it...

okay, I manually viewed the registry and couldn't really find what you were stating, sorry am a black & white kinda guy, you have to be very specific, and I follow orders very well then...so now...

thanks for the quick information, I will try the easiest first and install the VB6 files on her computer and advise.

Even though I am a technician, some of what you told me is beyond me, I can...

I am a tech, and a clients, clone, PC, desktop, dual core, Intel, XP Sp3, am having the same problem as described in this thread, I've uninstalled and registry cleaned, reinstalled, installs fine,...