Outlook Crashes "Microsoft OUtlook has stopped working"
Hi Everyone!
I have a serious problem with MS Office 2007! Iam using windows Vista Business Premium with Office 2007 Professional since Jan 2008
everything was fine till on june 11th i was asked to do update which i did and outlok starts crashing with the following messege "Microsoft Outlook has stopped working, Windows is checking a solution for the problem" then it asks me to start in safe mod and crashes again! I uninstalled office and restarted my PC and then re installed Office, now even word, excel or anything else for that matter doesnt work! from time to time since this episode, even windows explorer keeps messing up and i get a messege every 5-10 min "Windows Explorer has stopped working...
"Problem signature
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6300.5000
Application Timestamp: 4760725d
Fault Module Name: mso.dll
Fault Module Version: 12.0.6213.1000
Fault Module Timestamp: 46eafebf
Exception Code: c0000005
Exception Offset: 002194e0
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033
Additional Information 1: 9efe
Additional Information 2: f19c4d15d64faf6ffc966911bf5f718f
Additional Information 3: 4ad4
Additional Information 4: 664e1f2ad6c64d1bdf97c55c21209386"
"Description
A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name: AppHangB1
Application Name: OUTLOOK.EXE
Application Version: 12.0.6300.5000
Application Timestamp: 4760725d
Hang Signature: 25be
Hang Type: 0
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033
Additional Hang Signature 1: 1d8ee4dacc2b0058a0e9749ad71613fc
Additional Hang Signature 2: 6e5e
Additional Hang Signature 3: ed5e520f2e99d072efbc262896ba70ca
Additional Hang Signature 4: 25be
Additional Hang Signature 5: 1d8ee4dacc2b0058a0e9749ad71613fc
Additional Hang Signature 6: 6e5e
Additional Hang Signature 7: ed5e520f2e99d072efbc262896ba70ca"
Please help guys...i would really appriciate it
Regards;
sharique
Re: Outlook Crashes "Microsoft OUtlook has stopped working"
You can go with system restore. This will allow you to get the old settings back and it is one of the easiest way to fix crashing issue. But there is no guarantee that the problem will not appear. Also you have to check system restore is not turned Off. It must be on. You can run some updates also and check out if it resolve the problem.
Re: Outlook Crashes "Microsoft OUtlook has stopped working"
You might try creating a new Outlook profile. See here:
http://support.microsoft.com/kb/829918
Re: Outlook Crashes "Microsoft OUtlook has stopped working"
Can I join the "happy" company ?
It's been since a blue screen (Windows 7, 64bit) caused by a faulting device
driver (it seems so to me), that is since one week that Outlook 2007
Enteprise Edition doesn't work anymore. After the blues screen I needed to
chkdsk /F (it took two hours !), but then the disk is clean.
Outlook 2007 starts then it stops without any (any !) knowledgeable message
(... it stopped working.
I uninstalled and re-installed the program twice.
I tried all the suggestions given in this thread.
I created another user on my machine and i tried to open Outlook 2007 with "him". I started it without defining any e-mail configuration. The crash happens again ! So it doesn't depend on any (eventual) corruption of the .ost or .pst fils.
The Microsoft Office Diagnostic says nothing interesting (everything looks
OK).
I discovered a file (created during the crash) that contains (among others)
the following messages:
Sig[0].Name=Application Name
Sig[0].Value=OUTLOOK.EXE
Sig[1].Name=Application Version
Sig[1].Value=12.0.6212.1000
Sig[2].Name=Application Timestamp
Sig[2].Value=46e03e45
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7600.16385
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4a5bdb3b
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0003c699
How can I recover from that very UNPLEASANT situation ?
Thanks
--
Teodoro
Re: Outlook Crashes "Microsoft OUtlook has stopped working"
Quote:
Originally Posted by
Ben M. Schorr - MVP (OneNote)
Just to say I had the same problem, tried the above solution and it worked.
Thanks