Mouse And Keyboard Not Working After April Updates.
First, I appreciate what you are doing here. Second, my keyboard and mouse
don't work when I start my computer. This is what I know:
a. Everything worked and I have all my drivers up to date.
b. I tried with both; a combo bluetooh set and an USB conected one.
c. it keeps asking me for a driver for an "unknown device"
d. if i boot the sysem in "safe mode". The bluetooh combo; mouse and
keyboard work just fine (in fact that's how I'm typing right now), even
thought it keeps asking me for the "unknown device" driver".
e. I tried unistalling the update KB938371 after I unistalled the other ones
in safe mode. The computer or windows doesn't let me do that. Because is
the only one I cannot unistalled and the problems repeats itself I am almost
sure that's the problem or very related to that.
Please, help.
Sytem: DELL XPS with Vista Home premium (not SP 1)
Re: MOUSE AND KEYBOARD NOT WORKING AFTER APRIL UPDATES.
Although SP1 not installed yet, you may find this article of interest -
A device driver is not installed, or a hardware device does not function correctly after
you install Windows Vista Service Pack 1
http://support.microsoft.com/kb/948187
Re: MOUSE AND KEYBOARD NOT WORKING AFTER APRIL UPDATES.
FOR DELL USERS ONLY.
I was extremelly frustrated with the whole thing and the lack of solution
from both DELL and Microsoft so I went ahead and "play around". If you have
a DELL computer this is what I did. Its kind of extreme, but it worked for
me.
a. I backed up all my data; documents, etc. into a flashdrive. I used a USB
mouse instead (make sure is want you don't need a driver for -- I know
finding one is a pain in the neck). The good part is that you can do the
rest of this without a keyboard.
b. When you are booting your computer press F8 and follow instruction to get
the system to be restored to the way it was when left the factory. If your
computer has a manual it will guide you step by step. I have an DELL XPS 420
and I have been told most computers from DELL have this 2006. Please, check
with your manufacter.
c. It took a little bit but it does restore the computer to how it when I
received the system.
d. I set it up so it wouldn't update critical updates.
e. I downloaded all the new drivers (If I didn't have the latest) from DELL.
Focus specially in the ones related to your keyboard/mouse and memory cards
(and bluetooh hardware if you have it). I first checked with the "Device
Manager feature" to see what I really got in my computer. Also, you should
have a blue CD with the original drivers so you can compare. What you have
in that CD with a check mark should be the same you have at that moment in
the computer. Also, one of the files was a firmware (in my case) for the
bluetooth/19-1 card reader. Notice: if you have an antivirus I highly
recommend to stop it before installing the drivers.
f. I did a clean disk and I defragmented the disk(s).
i. I turned on the antivirus.
h. I turned on the Windows Updates with both Critical and optional updates
and with the option to install them automatically, but install them when I
wanted
i. I re-booted my system.
j. I let all the updates I choose to install (41 of them!), including the
April ones.
K. Once it told me that there were ready to be installed I turned off my
antivirus and I installed them.
L. Once it rebooted everything worked.
Now, I have to say that I still don't understand what trigger the issue or
if it will be a mess when I install SP1 when it is available through the
Windows Update, but so far I have had not problems. I still believe is a
Windows Vista issue, not DELLS because I notice I have changes made into my
registry at levels I didn't expect it. I don't have any extra-software
except the Pen-icillin as antivirus. Anyway, if this helps anybody it will
be great. I was so frustrated I couldn't wait any longer. Good luck to
everybody.
Re: MOUSE AND KEYBOARD NOT WORKING AFTER APRIL UPDATES.
I am a developer at Microsoft looking into this problem. We have been
trying to reproduce this issue but no luck for days. However, from examining
logs, we believe this is happenning because your system lost MSMOUSE.INF
and/or KEYBOARD.INF from \windows\inf folder.
Can any of you check your system and see if you indeed do not see these INF
files in your \Windows\INF folder?
To fix this issue, you can copy MSMOUSE.INF and/or KEYBOARD.INF from
\Windows\System32\DriverStore\FileRepository
msmouse.inf_f4514c17\msmouse.inf
keyboard.inf_a81145df\keyboard.inf
to \Windows\INF folder and let PnP takes care of driver install (you may
need to do "update driver").
Please let me know if this is what you see?
Re: MOUSE AND KEYBOARD NOT WORKING AFTER APRIL UPDATES.
Glad to hear Microsoft is looking into the problem. <micrsoft rant/>
Look this issue has cropped up on my HP nc8430 laptop this week April 10. I
have no keyboard or touchpad functionality. I'm unable to go back to a
previous restore point, as the rollbacked failed with an error. The only
reason I can login to my laptop is via the fingerprint scanner.
I've tried all the windows/inf suggestions without any luck.
This is one of the most troubling issues I've come across in some time. I
really think it is the end of the road for me and Windows, I can't handle the
pain anymore. Honestly DOS 5.0 would be better than this mess.
Can microsoft please provide an update on this issue, it have been over a
month since an offical response on this topic.
Re: MOUSE AND KEYBOARD NOT WORKING AFTER APRIL UPDATES.
Here's what Worked for me. I rebooted and held down F8 to access the
safe mode options. I choose the option Disable Driver Signature
Enforcement. This worked for me so I started checking my mouse and
keyboard drivers, they were all signed, I found however that my USB
ports drivers were not signed, they were some how updated to Windows
Vista SP2 Beta drivers that are not signed.
For now I'll run with out driver signature enforcement, unsure if this
was enabled before or if it was enabled by a patch
Re: MOUSE AND KEYBOARD NOT WORKING AFTER APRIL UPDATES.
My husband and I have been experiencing problems with our keyboards
freezing up within a few days of each other. Both Keyboards are the same
"Microsoft Wireless Multi Media 1.0A" , they came together with our CTL
Computers. For about a week we checked the status of the Keyboard which said
it had a strong connection with the computer, we changed all of the
batteries, went onto the internet to get advice but nothing helped.
This morning, I took the Wireless Keyboard and put it next to the
Transmitter or Reciever and pushed the reset button as I pushed the reset
button on the bottom of the Keyboard and a quick note came up and said that
the "F lock" was unlocked, I have no idea what it meant but the Keyboard
works now. I did the same thing to our other "Wireless Keyboard" and it now
works also!
On the bottom of the "Transmitter/Receiver there is a picture of the reset
buttons being pushed at the same time for the Keyboard & Mouse. Maybe somehow
they lost their signals.