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We have an ongoing problem with a new Vista machine. When selecting the shut
down option to turn it off. it gives the spiral, says chuttign down and stays
in that loop. I figure it is some background program running in infinite loop
that Vista is waiting to end. but not sure how to fault issolate in the GUI.
it will eventually shut down, if some process does not responding the
shutdown command. Vista is very gernerous in giving them sometimes to try
finishing whatever that process try to do and will kill it when the time
limit is reached. My laptop had a stubborn CTHelper.exe process which never
wanted to shut down. and it took me at least 3 to 5mins at every shutdown.
Now I am afraid to shutdown my laptop unless I have to. Normally I just put
it into sleepmode.
Look in the event logs for the application that is causing the problem. The
event logs can be accessed by running eventvwr.msc. Another good
troubleshooting starting place is the Reliability and Performance Monitor.
Start typing it in the Start search box. When you see it in the list run it.
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Thanks, I'll try that.
FYI: we tried letting it shut down overnight but in the morning it was still
thinking about it.
I have a similar problem, and this problem is occurring about 50 days after i
purchased it. When I shut it down, it shows "Logging Off" for ever. Then I
have to shut it down manually. When it starts, I have to choose from safe
mode, safe mode with networking etc.
We eventually reinstalled everything removed the access to the network drive
and networking to other computers as well as the desk top screen and speakers
and that either solved the problem or my wife gave up complaining. eitherway
we never were able to truly fix the problem.
I am having the same problem. I've had my HP Pavilion laptop for a few
months. It has been fine up to now (except that startup is taking
longer and longer) but yesterday, or the day before, when I tried to
shut down, the spinning thing remained on screen and it wouldn't shut
down. After about 10 minutes or so, I just pressed the power switch to
turn it off. When I turned it back on, it asked if I wanted to boot in
safe mode -- I just chose to boot up in normal mode.
The next time I tried to shut down, the same thing happened. I left
the room for about 10 minutes with the shutting down spinner on the
screen -- when I came back, the screen was black but showing the white
meter thing at the bottom of the screen. Then it said Welcome to
Windows. I pressed Ctrl-Alt-Del, and it gave me the logoff/shutdown/
restart options. When I selected shutdown, it went into the shutdown
loop again and I just had to press the power button to shut it down.
The only thing I have changed is that I installed and reinstalled a
wireless router. The first time I installed the router, I had no
problems with shutdown. The router was working fine at first but then
I started having problems connecting to the Internet. Anyway, to cut a
long story short, I had to reinstall/reconfigure the router a few
times. However, I think I had shut down successfully once since the
last install/configure.
Has anybody found a solution to this problem yet?
Well, last night, miraculously, it shut down fine all by itself. I
didn't change anything -- I just looked at the Reliability and
Performance monitor, as was suggested. I didn't know what to do with
what I was looking at, so didn't do anything.
I was even able to connect to my wireless router without having to
manually connect and go through several cycles of powering off the
router and modem, powering back on, and restarting my computer, etc.
I just hope it continues to behave itself.