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Landon 26-01-2007 03:37 PM

Error With Adobe Acrobat 8 Professional
Hi everyone. I'm wondering if you can help me.

I've installed Adobe Acrobat 8 Professional, and the installation was fine, but when I try to open the program (or a pdf file) it comes up with a message:

Adobe Acrobat 8.0 has encountered a problem and needs to close. We are sorry for the inconvenience.

I clicked on the "error report" in this message and it says:

AppName: acrobat.exe AppVer: ModName: adobe_eula.dll
ModVer: Offset: 0000d5d3

Does anyone know what this means? I've searched and searched the internet but I can't find a solution. Any help appreciated

Big Fish 26-01-2007 03:38 PM

"adobe_eula.dll" not sure but that "EULA" bit looks to me like it may be a licensing problem???

Have you tried to un-install it, then re-install it again?
Did you remove any previous versions of Adobe Acrobat before installing ver8, including Adobe Reader??

Landon 26-01-2007 03:39 PM

Thanks for replying.

I've tried un-installing all other adobe programs and then re-installing verion 8 but it still comes up with the error.

The thing is, I had version 7 on my computer without any problems and it was working fine, up until I installed version 8, now both versions don't work (installed separately or together).

I'll try removing all adobe-related files. Some files won't delete there any way to unlock these or override the inability to delete?

Viceman 26-01-2007 03:40 PM


is there any way to unlock these or override the inability to delete?
Yes there is, google "Unlocker". It allows you to delete files that are in use, and unlock them.

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