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vikrant82 15-09-2014 10:50 AM

hard disk not being shown in my computer
i have a western digital external hard drive which i attached to my laptop, i was formatting and after that i could not access it to get files backed up on it .how ever when i connect it to my laptop its being recognized and being shown in device manager but not displayed in my computer.but i cant open it to retrieve the files. Kindly tell me some way to solve this problem

DK_WD 16-09-2014 08:34 AM

Re: hard disk not being shown in my computer
Hi Vikrant82,
I am glad to help you out. Based on your post, its may be a driver or path issue. I give you some basic troubleshooting steps. It may help you to solve the issue.


Check and update drivers in device manager.

Below are the ways to check for the updates.
  1. Open the Control Panel
  2. Select Device Manager
  3. In the Device Manager, expand "Universal Serial bus controllers"
  4. Right click on your controller and select Properties.
  5. In the new window, click on the "Driver" tab and select "Update Driver". Then select "Search automatically".

Try rebooting the computer without any USB devices attached. Then plug in the USB drive,
  1. Right click on My Computer.
  2. Select manage.
  3. Then click Disk Management.

If the drive is not present in the Disk Management window or if you are not able to access it, then the drive may have failed.

  1. Try to connect with different USB ports with the same computer.
  2. Try to connect with to other computer.
  3. Change the USB cable (USB 3.0).
If you are still facing the problem, please run the Windows Data Lifeguard Diagnostics in your system, it may help you to determine the issue.
Please refer to the link below for Windows Data Lifeguard Diagnostics:

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Good Luck.

puttynene 23-09-2014 11:07 AM

Re: hard disk not being shown in my computer
Take professional help. They can guide your better.

raj786 01-12-2014 01:02 PM

Re: hard disk not being shown in my computer

I tried your all giving option, its not helpful for me :no:
when ever i try to diffrent PC, its give me clicking sound. please suggest something :crybaby:


DK_WD 02-12-2014 09:46 AM

Re: hard disk not being shown in my computer
Hi raj786,

I am sorry to hear about it. Based on your post, it is a hardware issue. If the HDD is still under warranty, I suggest you to proceed for an RMA. For RMA service, you may refer to the link below.

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For more information about warranty support, you may visit to {} .

Hope it helps.

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