Outlook 2010 error code 554 transaction failed spam

i have a computer with outlook 2010 on it and for some reason i cant seem to send emails to one particular domain. i cant seem to reach any email address at hsbc. any ideas as to why i'm getting this message??? (note: all of the email addresses have been x'd out to protect email addresses):wallbash:


mailto:Mailer-Daemon@chiron.awesome-web-hosting.com]
Sent: Friday, April 20, 2012 9:22 AM
To: xxxxxx@eseyewear.com
Subject: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

xxxxxx@us.hsbc.com
SMTP error from remote mail server after end of data:
host njiron2.us.hsbc.com [205.214.176.17]: 554 Transaction Failed Spam
Message not queued.

------ This is a copy of the message, including all the headers. ------

Return-path: <xxxxxxx@eseyewear.com>
Received: from ool-ad022c52.dyn.optonline.net ([173.2.44.82]:51691
helo=PaulPC)
by chiron.awesome-web-hosting.com with esmtp (Exim 4.77)
(envelope-from <xxxxxxx@eseyewear.com>)
id 1SLDmI-0007oy-Px
for xxxxxxxxx@us.hsbc.com; Fri, 20 Apr 2012 06:21:36 -0700
Reply-To: <xxxxxxxx@eseyewear.com>
From: "a bunch of x's" <xxxxxxx@eseyewear.com>
To: <xxxxxxxxx@us.hsbc.com>
References:
<OFDD419051.668DE1A1-ON862579E6.00475D46-852579E6.00475D65@smtpgate.us.hsbc>
In-Reply-To:
<OFDD419051.668DE1A1-ON862579E6.00475D46-852579E6.00475D65@smtpgate.us.hsbc>
Subject: RE: loan# 0349573174 Shyer
Date: Fri, 20 Apr 2012 09:21:45 -0400
Organization: ESE
Message-ID: <007501cd1ef8$88abde20$9a039a60$@eseyewear.com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0076_01CD1ED7.019A3E20"
X-Mailer: Microsoft Outlook 14.0
Content-language: en-us
Thread-index: AQGYwh8LA+h3/T2JZUwr6fTHWoCYZ5cMbItg

This is a multipart message in MIME format.

------=_NextPart_000_0076_01CD1ED7.019A3E20
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit

In that case i think that you should try out the below three solutions in the same order.

• First try out deleting and recreating the email account
• if that does not help then try out reinstalling Outlook 2010
• if even that is not helping then you will have to try out system restore to a point when things were working fine.

hmm... i didnt even think about deleting the account and setting it up again. i'll try that and see what happens.

it's a new pc set up. there are no old settings. but i've set this up the same way i set up every other pc in this office