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I bought my sony ericsson wt19i live with walkman last week and after 2 day I bought my mobile the battery got fully drained. I put my mobile to charging but the red light won’t get turn on where as it usually turns on. And after sometime when I try to turn on my mobile by pressing power button the mobile vibrates but won’t turn on. The mobile even don’t show the connection on computer when connected to computer. Guys please help me give me some solution.
Even I had same problem I had drained my battery fully after that when I try to start the phone the phone was not at all responding it was like dead. I kept my mobile for charging for a hole day and after that on next morning when I saw my mobile it was charged fully keep the mobile for charging for a day because the battery take more time to charge once it’d fully drain have patience.
If your phone is not charging even keeping it for charge for about a whole day then there must be your battery problem get another battery make sure that the battery is original. But before getting another battery check your battery with some other mobile and check whether it is working.
If all of the above won’t work then I guess there might be some hardware issue, so you must contact to the customer service as your phone is under warrantee they will surely fix your problem.
Even I had same problem but when I called to customer care they said that even they said that you must keep it for charging for more time but I kept it for charging for more than a day. But the mobile was still dead.
Hey, I tried doing all the above measures such as keeping mobile for charge for full day and trying my mobiles battery on other mobile and it worked, I guess the problem is with mobile hardware so there is no other option other than contacting customer service department. Guy’s thanks for your suggestion hope they will solve my problem as soon as possible.
Before contacting to customer service try doing this solution. Update your phone software Download sony ericsson update service then hold down volume button and connect the phone through USB to your computer the phone gets found by computer then press next button and follow the instruction your mobile software will updated.
The software was crashed in my mobile. Thanks for your suggestion my phone is working after following suggestion of updating my mobile software.