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I have windows vista and got infected by WHITESMOKE PUP once, i restored my system and it was deleted , but is back again and there are no system restore dates, I am not able to remove this pup , I tired for different sites for solution but never got any response from that side . Please help to remove this pup ?
As different things are happening on your machine I belive that your computer has been infected . Follow the instructions below to install and scan yopur computer to remove PUP :
- Download TDSSKiller.exe and use that instead.
- Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
- As you are using Vista/Windows 7 users right-click and select Run As Administrator.
- When the program opens, click the Start Scan button.
- Do not use the computer during the scan
- If the scan completes with nothing found, click Close to exit.
- If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
- Ensure Cure is selected, then click Continue > Reboot now to finish the cleaning process.
- A log file named TDSSKiller_version_date_time_log.txt will be created and saved to the root directory (usually Local Disk C:)
- Copy and paste the contents of that file in your next reply.
You are using Windows Vista , try to remove the pup by installing TDSSKiller still your computer is not free from infection then I suggest you to format your computer and install the software to prevent your computer from infection