End-user support with System Center Service Manager 2010

I am having some basic knowledge about the SCSM 2010. Like the use of System Center Service Manager is conceivable, especially in two scenarios: as integration into data centers and as end-user support. When problems such as warnings in the System Center Operations Manager, System Center Service Manager detects this and can automatically create incidents, documented, and can then edit the administrators. But I want to know about the End-user support with System Center Service Manager 2010. Please provide detailed information. :notworthy

If you use parallel System Center Configuration Manager, perform modifications on computers by automating and document them automatically. System Center Service Manager centralized for all integrated systems management solutions and a history so that changes in the network are always understandable. Of course, both scenarios can also be used in parallel. When integrating data center you can call functions of System Center Operations Manager and System Center Configuration Manager administrative console by System Center Service summarized Manager 2010. To monitor services and create, manage and resolve automated alarms, incidents and change requests.

A very interesting scenario is the connection to Hyper-V with System Center Virtual Machine Manager (SCVMM) 2008 R2. In the integration between SCVMM and System Center Service Manager as a Change Request to update a server is initiated. The host in SCVMM can automatically put into maintenance mode (Maintenance Mode), while System Center Service Manager 2010, the updated document.

In the case of end-user support, you also operate with a knowledge base a central service portal and can distribute software, reset passwords, create and manage incidents. Many users perform these tasks independently. By the associated knowledge base can support end users and give them opportunity to solve problems independently. System Center Service Manager while also documented these changes accordingly. A web portal of the SCSM provides access to these functions. The Compliance and Risk Management Process Pack, you can regulations and standards for internal servers and workstations deposit, which in turn System Center products are monitored and translated. Especially for the Management 2010 is the comprehensive reporting of System Center Service Manager interesting that all connected products very clear and comprehensive reports are produced away. System Center Service Manager 2010 is currently in beta available, the final version comes in this half of the market.

Microsoft has released System Center Service Manager 2010, including as part of the Server Management Suite Enterprise (SMSE) is available. This also includes System Center Operations Manager 2007 R2, Data Protection Manager 2007 (with completion of the new version of Data Protection Manager 2010), System Center Configuration Manager 2007 R2 and Virtual Machine Manager 2008 R2. For use you need an Active Directory and Windows Server 2008 x64 (R2) . During installation, you bind the SCSM 2010, already in the Active Directory. As here, the solution supports SQL Server 2008 or the new version of SQL Server 2008 R2 . Other conditions .NET Framework 3.5 SP1 and are Windows PowerShell 1.0.