HP Designjet 500 - System Error 21:10
I am having trouble configuring my HP Designjet 500 plotter. After installing the drivers, the procedure for setting up the paper goes smoothly, but when I run the test print, this message appears on the printer: SYSTEM ERROR 21:10, and nothing prints. :angry: Please show me the way to solve this problem. hoping some needful help from your side as soon as possible.
Re: HP Designjet 500 - System Error 21:10
Before anything, check that the firmware is up to date :
- Turn the printer off and back on 5 minutes to recreate the error message.
- If the error reappears, continue with the remaining steps.
- Turn the printer off and unplug the cable to transfer data (parallel and / or network), leaving the power cable connected.
- Turn the printer: if the error appears again to continue with the next steps. If there is no error, go to the section below "Checking the functionality of the printer.
- Check all connections: "Interconnect PCA, electronic modules, etc".
- If the error persists, replace the front panel (C7769-60161).
- Following replacement, verify functionality. If problems persist:
- Replace the interconnect PCA (C7769-60385) and cable PCA (C7770-60267).
- Following replacement, attempt to verify functionality. If problems persist:
- Replace the electronic module (C7779-60263)
Re: HP Designjet 500 - System Error 21:10
I would recommend you to check the functionality of the printer. The following steps will help you to check the functionality of the printer :
- Turn the printer.
- Load media in the printer.
- On the main panel, select "Ink menu and press" ENTER ".
- Select "Troubleshooting" and press "ENTER".
- Follow the instructions on the front panel.
Re: HP Designjet 500 - System Error 21:10
Try to follow the steps mentioned below :
- Turn the printer off, then one to verify error. If no error Attempt to verify Functionality.
- If the error Problems Persist Appears gold, continues with the remaining steps.
- Follow the steps below Directly to unlock the Carriage from the Service Station :
- Highlight the Set-Up menu and press the ENTER button.
- Press the UP arrow and ENTER buttons and press the phrasal ENTER button.
- Highlight Service Utilities and press the ENTER button.
- Highlight Unlock and press the Carriage ENTER button.
- Unplug the power cord from the printer.
- Manually move the Carriage assembly out from the Service Station area and check for obstructions (remove as needed).
Re: HP Designjet 500 - System Error 21:10
In HP Designjet 500, if you are getting then it means that a problem has been detected with the Service Station assembly. To resolve this error, turn your printer off and allocate a few minutes for printer to chill. I got this resolution from site of HP. The following link contains many error codes, which you can fix easily.
Click here