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I am working on operating system Windows 7 which is 64-bit installation. I have installed the drivers for HP 5510 All-in-one Series Printer. When I am trying to print the test page, I am getting an error stating that test paper unable to print and also gives an error 0x0000007a. I have tried to do lot of things but did not succeeded. So please try to give me any solution to fix this problem. Hoping that someone would help me soon.!!
I would like to tell you that this same issue is also caused in Windows 7 32-bit operating system. So, according to me it should not be an issue of the Windows 7 but it should be of the HP drivers that we are getting. So the only thing I would like to suggest is to install the latest driver of that certain printer which should be compatible with the Windows 7. By doing that your problem may be fixed.
To troubleshoot the Stop error 0x0000007A, do the following things :
Hope that doing this might fix an issue.
- Use a recent version of your antivirus software to detect the presence of viruses on your computer. If you find one, run the steps required to eliminate it.
- Restart and run CHKDSK / f / r on the system partition. If you are unable to start the system due to an error, use the Command Console and run Chkdsk / r.
I would recommend you to uninstall the printer and all the software that has been installed for it. Also don't forget to uninstall the drivers. Once you have installed the whole things of printer, install the latest driver of your printer which would be available on HP's site. This error can be caused when you install the driver that is not compatible with the operating system that you are having. Hope that will do some help.
Before reinstalling the printer and the drivers, try to run system diagnostics supplied by the manufacturer of your computer, especially the memory check. Because by running the system diagnostics there are possibility of that error to get fixed. Otherwise, run the recovery console and let the system the task of repairing the errors it detects. Also make sure any new hardware or software is properly installed.
The error 0x0000007A can also be caused due to the presence of virus. Use a recent version of your antivirus software to detect the presence of viruses on your computer. If you find one, run the steps required to eliminate it. Check the Hardware Compatibility List of Microsoft Windows to check that all your hardware and drivers are compatible Microsoft Windows 7. If the error message shutdown identifies a specific driver, disable it and contact the vendor for an updated driver. If you are not able to boot your computer, try booting into Safe Mode to uninstall or disable the driver.