Unable to open .docx files after conducting March 2010 Microsoft Update
I'm running Windows 2000, MS Office 2003 Professional, and Office Compatibility Pack. My system has been running quite stable. In conducting the March Microsoft Updates, it updated with the following files:
Security Update for the 2007 Microsoft Office System (KB978380)
Update for the 2007 Microsoft Office System (KB977724)
Update for Microsoft Office Outlook 2003 Junk Email Filter (KB979771)
Security Update for Microsoft Office Excel 2003 (KB978474)
Windows Malicious Software Removal Tool - March 2010 (KB890830)
After conducting this update, I find that when I attempt to open a .docx file, I get "There was an error opening the file." error message. I went into Add/Remove Programs in Control Panel, but was unable to find KB977724 listed. I tried removing the Office 2007 Compatibility Pack and downloading it/installing it fresh, but to no avail.
Any suggestions would be greatly appreciated.
Re: Unable to open .docx files after conducting March 2010 Microsoft Update
See the "How to obtain help" section of, e.g.,
http://support.microsoft.com/kb/978380
For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB978380).
Or you can...
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
The Consumer Security Support home page & Microsoft Update Solution Center
also offer support options
https://consumersecuritysupport.microsoft.com/
http://support.microsoft.com/ph/6527#tab3
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
Re: Unable to open .docx files after conducting March 2010 Microso
We have the same issue. There is also an issue of being unable to open
(convert) .xlsm files. This only occurs on our Windows 2000 PCs with Office
2003 & the Office 2007 Compatibility Pack.
977724 updates MSO.DLL in
C:\Program Files\Common Files\Microsoft Shared\OFFICE12
977724 does not show up in Add/Remove programs, but I was able to find an
older version of MSO.DLL in the Windows Installer patch cache:
C:\WINNT\Installer\$PatchCache$\Managed\00002109020090400000000000F01FEC\12.0.6425\
To verify that the problem is caused by the MSO.DLL from 977724, I renamed
the MSO.DLL in
C:\Program Files\Common Files\Microsoft Shared\OFFICE12
& copied the MSO.DLL I found in the patch cache to the above location. I was
then able to open (convert) .docx files in Word 2003 & .xlsm files in Excel
2003.
The version of MSO.DLL installed by 977724 is 12.0.6521.5000 & is dated
10/29/2009. The version from the patch cache is 12.0.6425.1000 & is dated
04/03/2009.
I tired installing the hotfix from
http://blogs.technet.com/office_sust...-kb977724.aspx
It does NOT fix this issue.
Re: Unable to open .docx files after conducting March 2010 Microsoft Update
Does anyone have a similar solution for MS Office 2008 for Mac? I have the same issue in that I can't open older versions of any Office document since installing the latest update (I'm at 12.2.5 now). I've posted to Mactopia.com as well but haven't heard anything yet.
Re: Unable to open .docx files after conducting March 2010 Microsoft Update
I have W2K(SP4)+O2K(SP3)+Compatibility Pack installed.
After digging around and following the posts, I replaced the following file;
C:\Program Files\Common Files\Microsoft Shared\OFFICE12\MSO.DLL
with MSO.DLL from a computer which runs XP+O2K+Compatibility Pack without any problems.
Then it started working.
Working DLL has the version 12.0.6554.5001
Problem DLL has the version 12.0.6514.5000
Hope this helps to anybody having the same issue.
Re: Unable to open .docx files after conducting March 2010 Microsoft Update
Thank u very much it really helped me also and on thing is that i was able to do on my system without any error message.
Re: Unable to open .docx files after conducting March 2010 Microsoft Update
After a couple of months of trying different solutions. I have been able to source an older version of the Office Compatibility Pack! (props to TwoJ over at Siginet Software!)
As far as I can tell this is version 1 of the Compatibility Pack, making it compatible with Windows 2000. Sharing it here for others.
I cannot post the URL as i don't have 50 points, but it is on my public dropbox folder
I have tested this on 7 Windows 2000 PC's and it is working on all of them! :)