problems opening 07 excel and word

Ive got a computer that up untill i upgraded it to office 07 had no problems. When i try to open an excel and or word file it opens the program but no sheet. Ive found if i then go back and try to open the same file a second time it will open it. Not really a big deal but the person in sales doesnt want to have to open the file twice...any help would b appreciated. Shes running a latitude D830 xp sp3 office 07 enterprice. Sofar ive tried installing format onverters since im not sure what version of office the file was made on. event viewer is showing no errors whatsoever. havent tried reinstalling it yet due to the fact its someone elses work laptop. it seems to be only effecting this one computer. any tips? thanks guys

In order to get rid of the above issues, you need to follow the below steps mention.

1. First of all you need to open an explorer window by doing a right-click on the start menu and then need to choose Explore.
2. After that you need to go to Tools, then select Folder Options and then click on File Types.
3. After that you need to scroll down and need to highlight "DOC".
4. Check out whether you can see a Restore button and then you need to click on it.
5. Afterwards you need to click on Apply button.
6. You need to do the same for your Excel file that is "XLS".

Hope so it may help you to resolve your issue.:thumbup1:

Thanks for the reply. Doesnt appear to have the "restore" option.

When you double-click an Excel workbook in Windows Explorer, a dynamic data exchange (DDE) message is sent to Excel, instructing it to open the workbook that you double-clicked.Try opening the file on any other computer, if you are unable to do so, there might be some problem in the document file that is causing a problem. If you want you can check out the following link.