KB967715 failed

I ran microsoft update today and all the updates worked except KB67715. I
tried to do both the express and custom update and both failed.

Download size (total): 960 KB
Estimated time at your connection speed: 1 minute
Restore and Check Again Only selected updates will appear the next time you
check for updates.
High-priority updates
Microsoft Windows XP
Update for Windows XP (KB967715)
Typical download size: 960 KB , 1 minute
Install this update to resolve an issue in which AutoRun features were not
correctly disabled. After you install this item, you may have to restart your
computer. Details...

Hi there, could you please check the windowsupdate.log file for the entry
where the update fails.

Just checking, what Windows Version including SP level and what Antivirus
software are you running.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

Open the log and scroll to the very bottom. Now start scrolling upwards and
see if there's an error (number) associated with one or more of the failed
installs.

Why and when did you install Max Secure Spyware Detector? Have you
purchased it? [Simply closing Max Secure Spyware Detector may not be
disabling its "real-time protection" component(s).]

Please do NOT use System Restore in an attempt to resolve this problem.

-> Try uninstalling the update from the add/remove program.
-> Download the update from microsoft.com/download and save on the desktop.
-> Now, boot up in safemode and run the update then restart your pc

Email me if this resolves the issue.

Hello I do not know what windsowsupdate.log file is, but I use Windows XP SP
3 with internet explorer 8 and I use AVG FREE version 8. I restarted my
computer and then the update worked. Not sure why that happened though.

I'm having a different kind of problem with Update KB967715: It has now
installed itself THIRTEEN TIMES in my system and I've got anothr
reminder/alert sitting there that I am trying to ignore. The trouble with
Microsoft is there is no direct way of contacting their Support without
paying silly money.
Does anyone know of a way of stopping this update?

Just to complicate things more, "my" Windows Update site has told me that ALL
of my (or the automatic) attempts to install this have been successful! My
KB....log says "no" most of the time (one time it didn't flag a problem.) But
in all cases, the notification shield comes back...eventually. On my PC and a
laptop.

Please state your full Windows version (e.g., WinXP SP3; Vista SP1) when
posting to this newsgroup.

Have you recently had occasion to reinstall Windows, be it a Repair Install
or a format & clean install?


Did attempt to install KB967715 manually or via Windows (or Automatic)
Update?

Have you rebooted? Have you been prompted to reboot?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Sorry.

OS: Win XP2
Spyware: Max Secure Spyware Detector
Virus/Firewall: Macafee Security Centre (subscription is current) (Windows
Firewall is off.)

I haven't reinstalled windows.

On each of the first 3 KB967715 installation attempts, I did not reboot,
since I was not asked to do so.

I thought I had a solution, BTW (which I tried to post yesterday, but it
seems not to have appeared). My "solution:

I exited from Spyware Det. and turned off Macafee Virus and Spyware (but not
firewall).

The KB967715.log on this fourth attempt did not record "installation did not
complete", but the first 3 (and one auto attempt this a.m.) say "did not
complete."

After what I thought was a successful install, the shield disappeared (even
when PC was rebooted a couple of times yesterday, but there it is again this
morning.

I installed the fourth time from the Windows Update site (although it told
me that the KB file was on my PC, ready for installation.)

Should I do a system restore to a point prior to this update appearing, and
try exiting Spyware and Macafee again?

I have another thread going with this same issue.

One thing I did notice in my situtation which you did not mention is the
file is not getting redownloaded but it is not going away either.

Right after you do the install it says successfull but if you reboot and go
right to the windows update site manually and scan for updates you will see
it listed as already downloaded. It does not seem to clear after the
install.

I also noticed this on another machine someone else has that is exactly like
mine.

Yours does not happen to be a Lenove Laptop by any chance?

If so maybe it has something to do with that.

I have a Dell Dimension 3100. It uses WINXP Home with SP3. About one
week ago, I noticed that when I shut the computer off, it would
install an update.(KB967715) It did it over and over again for the
past week. I notice that when I check on the update at the Microsoft
update site, it shows that this update has (0) zero kb. I've also
looked at it when it tries to download from the automatic update box
at the lower right of the toolbar and from that point, it shows 3mb.

I wrote an email to Microsoft last week and never heard back.
Apparently it's a bug that they haven't fixed. I've now shut down the
automatic update feature so that I don't have to deal with it when I
shut the computer off. I can still update other items as needed by
checking now and then.

The odd thing is that I have a Dell Vostro 1000 in another room that
got the update and loaded it and it went through first time with no
problem. It's also WINXP, Home, SP3.0.

Both computers are otherwise working welll and no changes have been
made to them for more than a year. I'm on Frontier with their anti-
virus software and I get no spam, popups or virus attacks whatsoever.

I wonder what Microsoft says about this. It's a well-known issue since
Googling it will get a lot of responses, mostly about the failures and
repetitions.

I only lurk here but i'll watch to see if anyone has an answer. It's
definitely annoying.

I thought I would report back about the KB961775 update. As I
mentioned in my earlier post, I had been offered this update several
times and attempted to load it with no results. Since it didn't work,
I had turned off the automatic update and had chosen to ignore the
update for the time being.

This did not get rid of the annoying popup box at the lower right of
the screen which told me that an update was available. Finally in
frustration, I decided to see it it would update properly. It finally
loaded and now there are no more messages so I turned automatic
updates back on.

I took the time to examine my update log from the Microsoft Update
site and I counted 16 failed attempts in the past week and a half.

I have absolutely no idea why it worked this time. Maybe Microsoft
decided to fix it. Who knows? Tehr ewas still no response to my email
form last time so I guess they aren't moved.

I'll go back to lurking again. Good luck to all on this issue.

Well, it looks like I spoke too soon. After being able to shut the
computer off several times with no update, it's now telling me that
the KB967715 has been downloaded and ready for installation, again. I
went ahead and installed it again but I notice that it doesn't show up
in the Add-Remove Program section of Control Panel.

It must be a very important security update inasmuch as Microsoft
wants up to update with it every time we use the computer, over and
over again.

I guess I give up.