The User Profile Service service failed the logon. User Profile cannot be loaded
<FONT size=6>I only have one profile then i made another profile
and when I turned on the Computer with Windows Vista,
it said "The User Profile Service service failed the logon. User
Profile cannot be loaded"
I tried booting it using "Safe Mode with Command Prompt" and typed in
"REGEDIT" TO FIND THE ACCOUNT ... but i didn't found it in:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WiNDOWS
NT\CurrentVersion\ProfileList
then i went to C:\Users
i didn't found file of the new profile
so i made another one
it has same problem !!
now i can't log on to any new profile
Re: The User Profile Service service failed the logon. User Profile cannot be loaded
Unfortunately the tutorial shows how to delete or rename an existing
'problem' profile, but does not offer a solution when there is no
profile.
In my situation, a Vista computer is within a domain. Two users had
accounts on this computer and are able to log in and use it. Another
user, an existing user in the domain but one who never used this
particular machine, tried to log in. Vista accepted the credentials and
appeared to be creating an account (what I mean here is that it took few
minutes for it to respond upon accepting the user credentials) and then
showed the dreaded message as described above. Upon logging in with one
of the existing accounts with admin privileges, tried to look both in
System Properties - User Profiles as well as into the Registry under the
mentioned key, and there is neither Profile not SID in the Registry for
this new user. So - there is nothing to delete.
The server running Active Directory / DNS / DHCP etc. is accessible and
everything else seem to be working while using one of the two existing
accounts.
Suggestions and comments welcome... in the other words, please help.
Thanks.
Re: The User Profile Service service failed the logon. User Profile cannot be loaded
I tried the System Restore yesterday and it worked perfectly. This is especially helpful if you only have made the mistake of having only 1 administrator account. As you can guess, I am not a very technical person but the information I found here was so helpful that I wish to add my 2 cents in hopes of helping someone else.
These are the steps I took:
1. I booted the computer in Safe Mode by clicking F8 at start. (thanks Malke)
2. Clicked on the icon for my Administrator. I was actually able to log on to the Administrator account in Safe Mode.
3. Entered control panel and selected System and Maintenance. I then followed the instructions for a System Restore. This System Restore function enables you to restore your computer to the way it was on any date in the past (cool eh?). I followed the prompts to restore my computer to the way it was 1 day before my Administrator Account Profile Service failed the logon.
4. The operating system took me back in time to the day before I first started having problems. I am now able to log on to my Administrator account.
5. I immediately went to Control Panel and created 2 new users. I assigned each new user Administrator status. I also copied all my old documents, bookmarks, music and photos to the Public folder so they can be shared with the new users I created.
I wish to thank everyone for the tips.
Re: The User Profile Service service failed the logon. User Profile cannot be loaded
I have one little quibble with your advice. In your Step 3 you said:[color=blue]
Yes, that's cool. But not quite that cool. We can restore to the way it
was on SOME date in the past. But not just ANY date.
The System Restore service automatically creates restore points at certain
times, such as just before we install an application. And we can manually
create restore points at other times. But storage space on our hard drive
is not unlimited, so saved restore points get deleted when necessary to make
room for new ones. And some actions can cause us to lose saved restored
points.
System Restore can seem like "cool" magic when it works, but use it with
discretion. And don't rely on it to solve ALL problems.
Re: The User Profile Service service failed the logon. User Profile cannot be loaded
This error can usually be fixed by following the steps below. Doing all this
requires a certain level of computer skills. You know yourself best and
whether taking the machine to a competent local computer tech (not a
BigComputerStore/GeekSquad type of place) is the better solution for you.
1. Log into another user account with administrative privileges. If you
neglected to make an extra administrative account do Steps 2-3. Otherwise
continue at Step 4. Also see the general information about setting up user
accounts in Vista at the end of this post.
2. Boot into Safe Mode. Do this by repeatedly tapping the F8 key as the
computer is starting up. This will get you to the right menu where you can
use your arrow key to select Safe Mode [enter]. The built-in Administrator
account is disabled by default in Vista. However, if no other administrative
accounts exist on the system it may be enabled. If it is, you will see an
icon for Administrator on the Welcome Screen in Safe Mode. Log into
Administrator.
3. If If you don't see the icon for the Administrator account in Safe Mode,
then the built-in Administrator account is still disabled and you'll need to
do some more work.
a. If you have a Vista installation DVD (not a recovery DVD) you can boot
the system with it. Select the default language, then choose "Repair your
computer". Then select "Command Prompt". At the command prompt type:
net user administrator /active:yes [enter]
If you don't have a Vista installation DVD you can either make a bootable
Vista Repair DVD from the file at this link:
http://neosmart.net/blog/2008/window...disc-download/
b. Or you can use NTpassword to enable the built-in Administrator. In both
cases you will need third-party burning software such as Nero, Roxio, or the
free ImgBurn (www.imgburn.com) to burn the .iso as an image, not as data.
http://home.eunet.no/~pnordahl/ntpasswd/
Now remove the rescue CD/DVD you made, reboot the system into Windows, and
log into the built-in Administrator account you enabled.
4. Try a System Restore to when things were working. If you can log into
your own user account, you're finished. Otherwise continue at Step 5.
5. The critical files are under %systemdrive%\users\user-account\ntuser. The
ntuser.dat file is actually a registry hive. Run Regedit and select
HKEY_USERS and "load hive" from the menu. Now navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
There is one line for each profile. If a profile is bad, check:
a) That the key name doesn't end in ".bak" (remove .bak if there)
b) That the RefCount value is 0 (change it if different)
c) That the State value is 0 (change if different)
Make any necessary changes, close Regedit and try to log in as that user.
6. If that doesn't fix your profile, it is corrupted. At that point you can
either make a new user account and copy your data to it or simply make a new
user account and delete the old corrupted one. Do not delete the old account
until you have retrieved data you need! Post back if you need help in
creating a new user account and copying data to it.
General recommendations for setting up users in Vista:
You absolutely do not want to have only one user account. Like XP and all
other modern operating systems, Vista is a multi-user operating system with
built-in system accounts such as Administrator, Default, All Users, and
Guest. These accounts should be left alone as they are part of the operating
system structure.
You particularly don't want only one user account with administrative
privileges on Vista because the built-in Administrator account (normally
only used in emergencies) is disabled by default. If you're running as
Administrator for your daily work and that account gets corrupted, things
will be Difficult. It isn't impossible to activate the built-in Administrator
to rescue things, but it will require third-party tools and working outside
the operating system.
The user account that is for your daily work should be a Standard user, with
the extra administrative user (call it something like "CompAdmin" or "Tech"
or the like) only there for elevation purposes. After you create
"CompAdmin", log into it and change your regular user account to Standard.
Then log back into your regular account.
If you want to go directly to the Desktop and skip the Welcome Screen with
the icons of user accounts, you can do this:
Start Orb>Search box>type: netplwiz [enter]
Click on Continue (or supply an administrator's password) when prompted by
UAC
Uncheck the option "Users must enter a user name and password to use this
computer". Select a user account to automatically log on by clicking on the
desired account to highlight it and then hit OK. Enter the correct password
for that user account (if there is one) when prompted. Leave it blank if
there is no password (null).
Re: The User Profile Service service failed the logon. User Profile cannot be loaded
When rebooting my laptop in Vista after a recent update, the desktop settings were corrupt. After another reboot, I could no longer log in - getting the above '... user profile service failed ...' message after entering my password. I am the only user/administrator account.
My only access to the system is now via command prompt on the repair facility on the Vista installation disk. Having followed many instructions and suggestions in web forums on this issue, I cannot find SID's above S-1-5-20 (only 18, 19 and 20) in the ProfileList, indicating that the user profiles may have been deleted or corrupted (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\). Is there any way to recreate or to restore a user profile or restore access, without having to do a clean install?
I have attempted repair by using system restore points from safe mode. I have also tried to enable the administrator account via the elevated prompt (net user administrator /active:yes), getting an affirmative response, but still no access.
I use the laptop for business purposes and have accumulated a large amount of important data since the last backup, which I would hate to lose.
I am becoming somewhat desperate. Your help would therefore be much appreciated.
Maltke's post was extremely helpful - but did not seem to address the situation of missing SID's, as in my case. I trust he/she is still available to comment.
Re: The User Profile Service service failed the logon. User Profile cannot be loaded
Hi KiwiWilli,
You can restore the deleted user accounts, and then add the restored users back to their groups:
When you use this method, you perform the following high-level steps:
- Check to see if a global catalog in the user's domain has not replicated in the deletion, and then prevent that global catalog from replicating. If there is no latent global catalog, locate the most current system state backup of a global catalog domain controller in the deleted user's home domain.
- Auth restore all the deleted user accounts, and then permit end-to-end replication of those user accounts.
- Add all the restored users back to all the groups in all the domains that the user accounts were a member of before they were deleted.
For more information see here - http://support.microsoft.com/kb/840001