Go Back   TechArena Community > Hardware > Portable Devices
Become a Member!
Forgot your username/password?
Register Tags Active Topics RSS Search Mark Forums Read

Sponsored Links



When listening to music, canít answer call via Sony Xperia Sola

Portable Devices


Reply
 
Thread Tools Search this Thread
  #1  
Old 18-06-2012
Member
 
Join Date: Jan 2012
Posts: 61
When listening to music, canít answer call via Sony Xperia Sola
  

I have bought Sony Xperia Sola yesterday and I have found that when I am listening to music and receive an incoming call then I am not able to answer it. I am not able to hear the incoming call ringtone using the headphone. When I unplug the headphone then there is no sound from the external speakers as well. This happens only when I am listening to music, I am not having any issue in answering the call normally. I donít know whatís wrong with the phone. I wanted to know if this is a hardware fault or software. I have tried restarting the phone several times but same thing happens when I receive a call while listening to music. Is there anyone aware of this issue??

Reply With Quote
  #2  
Old 19-06-2012
Member
 
Join Date: Jun 2011
Posts: 867
Re: When listening to music, canít answer call via Sony Xperia Sola

Your issue seems to be weird and it is hard to guess if it is a software bug or a hardware fault. Before coming to any point on your issue I will suggest you to better try performing the below thing and see if it is helping.
  • Tap menu from the Home screen and then tap Settings > Privacy> Factory data reset
  • Now just check mark Erase SD Card for erasing internal storage data as well as SD Card data and Tap Reset phone> tap Erase everything.
Just try out the same and see if thatís helping. if you face the same issue further then feel free to ask.
Reply With Quote
  #3  
Old 19-06-2012
Member
 
Join Date: Sep 2011
Posts: 56
Re: When listening to music, canít answer call via Sony Xperia Sola

I have been running in to same issue but in my case it happens randomly. I mean that some time I am not having any issues in answering calls even when I am listening to music and sometimes I am just not able to answer and have to restart the phone.I am not able to make out if this is an software or hardware issue, I have contacted the Sony support and have addressed them the same along with the solutions that I have tried but they just said that they are not able to reproduce the issue at their end.They had suggested me solutions like doing a hard reset and restoring the phone to factory settings, when i said that those solutions are not helping then they said that there might be something wrong with my phone and I will have to get it checked or replaced. Since the phone is new I don’t want to take any risk and I will be visiting the service center a day after tomorrow. Till then if anyone finds out any other solution then let me know, it will be appreciative. Thanks in advance.
Reply With Quote
  #4  
Old 19-06-2012
Member
 
Join Date: May 2011
Posts: 1,654
Re: When listening to music, canít answer call via Sony Xperia Sola

I have checked about the same and have found some other people facing the similar issue with the phone. I am not very sure but I think that there is some hardware fault. I really don’t think that there is any solution that you can try out rather than restoring the phone to factory setting and hoping for luck. If you don’t get it working right then you will surely have to get it repaired. This issue has been reported to Sony and they might be aware of the same so better contact them and get your phone replaced as soon as possible. Best of luck.
Reply With Quote
Reply

  TechArena Community > Hardware > Portable Devices
Tags: , ,



Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads for: "When listening to music, canít answer call via Sony Xperia Sola"
Thread Thread Starter Forum Replies Last Post
USB OTG cable for Sony Xperia Sola Gopieee Portable Devices 4 23-06-2012 12:09 PM
Source Codes of Sony Xperia Sola Sabrina Portable Devices 5 20-06-2012 06:05 PM
Sony Xperia Sola lagging bug connoisseur Portable Devices 5 20-06-2012 12:43 PM
Screen of Sony Xperia Sola is flickering Asvin Portable Devices 3 19-06-2012 04:37 PM
Music player starts while answering call in Sony Xperia neo V quamar Portable Devices 8 03-11-2011 09:35 PM


All times are GMT +5.5. The time now is 03:56 PM.