I am also having same issues and could you guys solve it. I made some tries with the Verizon to get it to reset and they couldn't, either. I was lastly able to get it to turn back on, though. I made some tries on another forum and there I found some reset procedure for a different device and you need to hold the Vol Up, Vol Down and Power Buttons all at once. I made attempts and it worked. But I am having some issues as my XYBOARD occasionally says "SIM not inserted" and forces me to restart. Very irritating as well as time consuming.so can you make some suggestions in my case.