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Thread: Getting wrong product and serial no in bios for HP touchsmart tx2 CTO1000

  1. #1
    Join Date
    Nov 2011
    Posts
    144

    Getting wrong product and serial no in bios for HP touchsmart tx2 CTO1000

    I have recently bought HP touchsmart tx2 CTO1000 and I have installed HP support Assistant as well but then I think that the software has downloaded something else with it as well because of which when I am starting the computer then I see “"Serial Num not found " under the "Press ESC for setup" and I find the same for the product as well. When I have checked in the bios then I have found that the name, serial number are being wrongly displayed.
    This is what I am getting:
    Soyze 3.0
    0123456789

  2. #2
    Join Date
    May 2011
    Posts
    1,932

    Re: Getting wrong product and serial no in bios for HP touchsmart tx2 CTO1000

    I have recently bought HP touchsmart tx2 CTO1000 and I have installed HP support Assistant as well but then I think that the software has downloaded something else with it as well because of which when I am starting the computer then I see “"Serial Num not found " under the "Press ESC for setup" and I find the same for the product as well. When I have checked in the bios then I have found that the name, serial number are being wrongly displayed.
    This is what I am getting:
    Soyze 3.0
    0123456789
    Before I suggest you something I just wanted to know the following thins to understand your problem better and help you with the same:
    What os you are running on your laptop?
    Product name?
    Bios version?

  3. #3
    Join Date
    Nov 2011
    Posts
    144

    Re: Getting wrong product and serial no in bios for HP touchsmart tx2 CTO1000

    Here is what I have:
    • I am running windows 7 64 bit
    • Product no is- FR239AV
    • BIOS version is -F.21

    Just check it out and see if you could help me with the same. Thanks in advance.

  4. #4
    Join Date
    May 2011
    Posts
    1,932

    Re: Getting wrong product and serial no in bios for HP touchsmart tx2 CTO1000

    Thanks for that information, if it is possible can you just note down the details that you are getting at the bios, just post the same here so I can take a look at the same and help you further as well.

  5. #5
    Join Date
    Nov 2011
    Posts
    144

    Re: Getting wrong product and serial no in bios for HP touchsmart tx2 CTO1000

    Info in BIOS
    NoteBook Model: Soyuz 3.0(this is the chassis type)
    Product number: 1234567890
    serial No.:1234567890
    UUID No.: 00000000-0000-00000
    Product configuration ID:00B000000000000000000
    Message Edited by raj on 11-17-2009 07:50 AM

  6. #6
    Join Date
    May 2011
    Posts
    1,932

    Re: Getting wrong product and serial no in bios for HP touchsmart tx2 CTO1000

    i have checked it out and i think that there is some serious issue with the BIOS, i will suggest you to contact the hp support fort the same.

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