Go Back   TechArena Community > Hardware > Portable Devices
Become a Member!
Forgot your username/password?
Register Tags Active Topics RSS Search Mark Forums Read

Sponsored Links



Facing error message while launching blackberry desktop software 6.1.0.35

Portable Devices


Reply
 
Thread Tools Search this Thread
  #1  
Old 27-09-2011
Member
 
Join Date: Sep 2011
Posts: 20
Facing error message while launching blackberry desktop software 6.1.0.35
  

I have a notebook at home with windows 7 operating system (32-bit) and I have installed blackberry desktop manager version 6.1.0.35. I have installed everything properly. When I try to launch the desktop software, I get an error message like "BlackBerry Desktop Software has stopped working” I don’t know what this is? Why this is happening? Has anybody else faced similar issues? Any suggestion regarding this would be highly appreciated. Thank you in advance. Please tell me how to fix this error.

Reply With Quote
  #2  
Old 27-09-2011
Member
 
Join Date: Nov 2009
Posts: 3,399
Re: Facing error message while launching blackberry desktop software 6.1.0.35

I would suggest you to try to clean uninstall of the desktop manager with the removal of folders and registry entries. Then try to reboot the pc and the blackberry. Try to run regsvr32 atl.dll and then reinstall it. I hope that this will resolve the issue. If it doesn’t resolve the issue then I would say that please let me know so that I can provide you with some other effective solution to resolve this error.
Reply With Quote
  #3  
Old 27-09-2011
Member
 
Join Date: Mar 2010
Posts: 3,107
Re: Facing error message while launching blackberry desktop software 6.1.0.35

I would like say that I had faced this issue with my previous computer which I fixed by changing the permission and ownership of two registry keys "HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion" and "HKEY_CURRENT_USER\SOFTWARE\Research In Motion". But this time round, I found that:
• There is no "HKEY_CURRENT_USER\SOFTWARE\Research In Motion"
• I can't find a "Desktop.log" in "C:\Users\<username>\AppData\Roaming\Research In Motion\BlackBerry Desktop" but I did find it in "C:\Users\<username>\AppData\Local\Research In Motion\BlackBerry Desktop\Logs"
Reply With Quote
  #4  
Old 27-09-2011
Member
 
Join Date: Jun 2009
Posts: 4,582
Re: Facing error message while launching blackberry desktop software 6.1.0.35

I think there is some problem with the blackberry device, so I would suggest you to take the device to the blackberry store and get it alright. Tell the expert about the problem and let him guide you. I am sure that they will resolve the error.
Reply With Quote
  #5  
Old 27-09-2011
Member
 
Join Date: Mar 2010
Posts: 2,470
Re: Facing error message while launching blackberry desktop software 6.1.0.35

I think you should try downloading the lower version or higher version of blackberry desktop manager. Try it out and see what happens. Do tell me what happens. If this doesn’t happen then I think you should once try to install the operating system again. I have faced this issue myself. I downgraded the desktop manager version to 6 and everything became fine. I never got that error message again. If nothing helps then try to check the notebook. I think you might need to install the operating system again in the system to just see whether that works or no.
Reply With Quote
  #6  
Old 28-09-2011
Member
 
Join Date: Mar 2010
Posts: 2,529
Re: Facing error message while launching blackberry desktop software 6.1.0.35

I was facing the same problem with me. I was so annoyed that I planned to change the operating system. I got installed windows xp and let me tell you that my problem got resolved after that. So I would say that even you can try out this.
Reply With Quote
Reply

  TechArena Community > Hardware > Portable Devices
Tags: , , , ,



Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads for: "Facing error message while launching blackberry desktop software 6.1.0.35"
Thread Thread Starter Forum Replies Last Post
Error message computer must be connected to the Internet while trying to install blackberry Desktop Manager 4.6 RodCam Windows Software 9 28-09-2011 06:03 PM
Facing error message”App error 523 reset” in blackberry curve 8520 Mr.sunshine Portable Devices 5 28-09-2011 01:33 PM
BlackBerry Torch 9800: Desktop Software Error 0x80043ac9, need help Turquose Windows Software 7 27-09-2011 04:25 PM
Blackberry Curve 8520: error message “Music services failed to load” in Desktop Mgr 6. Acardi !! Portable Devices 4 27-09-2011 04:25 PM
Installation of Blackberry Desktop Software fails because of missing Blackberry 8310.msi file PERSPICACITY Portable Devices 4 18-04-2011 12:14 PM


All times are GMT +5.5. The time now is 11:19 PM.