unable to read bluray disc in acer 6920G

[IkshuL]

I have acer aspire 6920G with bluray drive that is reading ordinary dvd but unable to read bluray disc.i don’t know what is the actual problem. Anyone here know how to fix this trouble

[Mahalingam]

I have acer aspire 6920G with bluray drive that is reading ordinary dvd but unable to read bluray disc.i don’t know what is the actual problem. Anyone here know how to fix this trouble

This problem is common- apparently you require a firmware upgrade and Acer never provided one. Better get bluray drive replaced, Just talk with acer support and get bluray drive replaced.