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Thread: Unable to answer phone call in Dell Streak

  1. #1
    Join Date
    Dec 2010
    Posts
    192

    Unable to answer phone call in Dell Streak

    Got Dell Streak two months ago and loved its performance. It is running Android 2.2 - Froyo. But recently it has started showing up issues with it. Before I was able to answer phone calls but now whenever call comes, the display screen gets locked and thus making it completely impossible for me to reply the calls. Because of this I have missed many important calls. So please friends help me out in solving the issue. It has being a pain to me from last few days. Help will be appreciated.

  2. #2
    Join Date
    Nov 2009
    Posts
    675

    Re: Unable to answer phone call in Dell Streak

    I am not sure about what must be causing the issue but sometimes it happens that when I am covering the proximity sensor of my mobile phone which you usually find near the earpiece, I am not able to respond to any phone calls. While when I remove the cover, I am able to respond to everything. So, I think this is what is happening in your case as well, so I would suggest you to remove the cover from the sensor which is near to the earpiece of your Dell Streak. It did worked for me, so atleast try the following.

  3. #3
    Join Date
    Mar 2010
    Posts
    2,041

    Re: Unable to answer phone call in Dell Streak

    The issue might also occur if your have done some changes in your phone settings, especially the blacklit settings. If you have selected the blacklit settings as very low, i.e. around 5-10 seconds, then the issue which you are going through might occur. So, I would recommend you to check out for the settings and change it. After changing the settings, check whether you are still going through the same issue with your Dell Streak or not.

  4. #4
    Join Date
    Nov 2009
    Posts
    3,331

    Re: Unable to answer phone call in Dell Streak

    According to me the problem might also occur if any of the installed apps is causing the compatibility issue with your Dell Streak. It is possible that you might have installed some apps which are not from an authorized provider, thus risking your device to work faulty. So, I will suggest you to uninstall all the recent apps which you have installed in your Dell Streak and just keep the original apps which had come along with the device at the time of purchase. Uninstall all the apps and check what the status about the issue is.

  5. #5
    Join Date
    Jun 2009
    Posts
    3,620

    Re: Unable to answer phone call in Dell Streak

    According to me you should perform hard reset in your Dell Streak device and reinstall all the initially provided factory settings. Reinstalling all the factory settings will remove all the changes which you have made in your device, thus give a hope to solve the problem. Follow the below given steps to perform Hard reset in your Dell Streak.
    • Hit the main menu option in the home screen
    • Click on Settings and then on the privacy option
    • Scroll down and click on factory reset
    • Now click on the Reset option.
    • Finally, tap the Clear All option.

  6. #6
    Join Date
    May 2008
    Posts
    3,971

    Re: Unable to answer phone call in Dell Streak

    The problem might also occur if the firmware of your Dell Streak is old and is not performing well after installing many more apps in your device. So, I would recommend you to visit the official website of Dell and search for the latest available firmware update for your device. Once you have found the update, connect you device to your system which has already installed Dell PC Suite in it and install the latest available updates for your Dell Streak’s firmware.

  7. #7
    Join Date
    Nov 2009
    Posts
    583

    Re: Unable to answer phone call in Dell Streak

    It seems to be Hardware problem to me. It may be possible that you are facing this particular problem because there is some kind of hardware problems in your device. And that is why you are unable to respond to any of the incoming calls in your Dell Streak. So for this kind of issue only the hardware specialist can help you. Your device needs repairing done as soon as possible. You should contact any Dell Service Center, which is closest to their place and get your device checks and repair if any problems are detected.

  8. #8
    Join Date
    Jun 2005
    Posts
    1

    Re: Unable to answer phone call in Dell Streak

    About a month ago, I purchased Dell Streak and was facing same problem. I tried searching for solution every where and found an application in Android Marketplace which fixed the problem (well not exactly fixing the problem but trying a different method to accept call).

    If you are facing still the same issue, you may also look for https://market.android.com/details?id=i4nc4mp.myLock . After installing it, reboot and configure it. Please do post your reviews as well.

    p.s. Screen calibration also helped but after a few days I started to facing the same issue again but as of now myLock is working fine. Let's see.

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