Thermal control Errors on Dell Alienware Laptop

[Faizah]

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Hello I am using the Dell Alienware Laptop and under that I have installed the windows XP. Everything on the system working fine without any issue but I have small issue on mine system that when I start the system I have got the following error message at the startup:

System.NullReferenceException: Object reference not set to an instance of an object.
at AlienLabs.ThermalControls.Domain.Classes.CommunicationServiceClass.get_IsChassisSupportingVenting()
at AlienLabs.ThermalControls.Domain.Profiles.Classes.ProfileReaderClass.newProfileFor(ProfileData ProfileData, ProfileRow profileRow, Int32 position)
at AlienLabs.ThermalControls.Domain.Profiles.Classes.ProfileReaderClass.Read()
at AlienLabs.ThermalControls.Domain.Profiles.Classes.ProfileRepositoryClass.ReadProfiles()
at AlienLabs.ThermalControls.Controller.Classes.ProfileManagerClass.Init()
at AlienLabs.ThermalControls.Controller.Main.processWindowsLoaded()
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at MS.Internal.FrameworkObject.OnLoaded(RoutedEventArgs args)
at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)
at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)
at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

I am getting this issue from last two days, can anyone suggest on this issue and so that I can solve mine issue.

[switchblade327]

I would like to recommend you to perform the hard reset on your system and after that let me know the issue. To perform the hard reset you need to go through the following steps:

• First turn off the system by pressing the power button and after that make sure your system turned off completely.
• Now once you done and after that remove all connection and unplug the connection from the wall.
• Now press the power button for some seconds and after that reconnects the all cables etc.
• Now restart your system and after that let me know the issue.

[BansiJ]

I think you need to perform the dell Diagnostic on the BIOS mode and after that go through your issue. To do this first close the all application on your system and after that restart the system. While restarting your system hit the F12 key from the keyboard and after that you will get the BIOS windows. Now on the BIOS windows perform the Dell Diags and after that examination MIO-Board pass. Now once you done and after that let me know the issue.

[Antonio1]

I have gone through this same issue on mine system as well and I have tried the lots of solution to solve this issue but none of them helped me to solve mine issue and finally I have make call to Dell Alienware support and after that I have explained the issue of mine system and they have solved mine error. So I would like to suggest you to make contact with the Dell Alienware support and after that go through your problem that are facing and they will help you to solve your issue. I hope this will help you.